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October 2024 by Sam The Pilot Balouch
Good place to shop
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October 2024 by P b
I am a long standing customer and never have experienced such poor customer service on an online return which took me nearly an hour.
Background: I was sent to the lingerie department to expedite an online return as the jewellery department was busy. The cashier at the lingerie was confident she knew how to do the online return, When I kept asking for the manager she didn’t call and explained it was a new process which takes much longer. She even suggested that I should go home, call the online bay customer service to get a number which was needed to do the return. She didn’t care to provide quality customer service nor for my time ! After wasting so much time, she called the manager and I was routed to the jewellery department which took only 5 minutes. When I spoke to the manager and it was confirmed that she was new and wasn’t trained on online returns as yet.
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October 2024 by Smiksha Chhabra
Had the worst experience with Asma
The lady was so arrogant and had no respect to the customers I believe she needs to get some service training i had bought a watch and had some issue with the account for the points she made the huge fuss about it and didn’t even waited for me to check the points account even though there was no lineup or people waiting
I wish i could even give her negative rating
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October 2024 by Ananda Rathnayake
Very convenient shopping complex
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October 2024 by Danish Ali Syed
I recently purchased a watch from Hudson's Bay, and the experience was fantastic from start to finish. The selection of watches was impressive, featuring a variety of brands and styles to choose from. The staff was knowledgeable and helpful, guiding me to find the perfect watch that matched my style and budget. The checkout process was smooth, and my watch was beautifully packaged.
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October 2024 by Maggie G
Back in the days the bay had so much variety everything changed!
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October 2024 by vb nagar
Looks like short on cash. Going bankrupt?
Escalators not working, elevator not working. It's hard to find someone at a cash register
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September 2024 by mikey a
No customer service
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September 2024 by Alan
There is no one around in most areas to assist customers with their questions
The escalators don’t work
There is a lack of sizes for Levi jeans
There is no stock for many products which are available on the website
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September 2024 by Yyz 372
They need to open earlier
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September 2024 by Coffee & Mortgage
good selection of brads
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August 2024 by Tamjid Bari
(Review only applies to perfume department)
I had the pleasure of being provided amazing service by the perfumes associate “Jordan”. He exhibited amazing salesmanship qualities, ensured I found exactly what I had been looking for and left us with a smile! 10/10 salesman, if you’re ever in need of perfumes be sure to look for Jordan
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August 2024 by Sam Ri
Apparently it’s store policy to take your drivers licence to the back room to process your online pickup order. Clearly a violation of privacy!
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August 2024 by Emma Yuli
Today I had very bad service here. In this cashier station, male and female cashiers are very lazy and rude, don’t want to help customer for simple things. And discuss customers behind. Made customers upset, I like The Bay. Also I had very nice services before in another section here. But this section is the worst in this location. I wish there was below zero stars. If this the Bay is closed, it was because of all these employees’ laziness and rudeness. They thought they worked there for a while can do anything that they want. Feel sad for this company.
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August 2024 by Hilary Johnson
Salema, in lingerie at Fairview Mall location, was awesome today (July 7). She was responsive and knowledgeable. I really appreciated her help!
It's awful that the elevator in this store has not functioned since mid-March. People who use walkers or wheelchairs can't get to the second floor. Come on management, get it fixed.
