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February 2024 by Melissa Williams
I’m writing this review to discuss their lack of professionalism and expertise as jewellers. My fiancée got my engagement ring from here and they refused to do any custom work on the ring, even a simple customization to just change the main stone. They said it wasn’t possible. I knew they were lying just because they didn’t want to do the job. Any experienced jeweller would be able to open the prongs of the ring’s setting and source another stone to fit that setting. Whenever we inquired about doing custom work (Sent several emails and several phone calls) they always said “we’ll get back to you” and they never did. They sold us a $3,000 ring that wasn’t even a real diamond. SCAMMERS.I ended up having to take my ring to another jeweller who did a phenomenal job on fixing my ring (Classic Creations) and was able to source a new stone and put it in the setting in less than 2 weeks!Don’t call yourselves jewellers when you can’t do simple standard changes to an engagement ring. They caused us so much stress, I wish we never gave them our business.
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February 2024 by Maria Fernandez
I came here with a specialVery fragile ring that had been torn apart by a 70 pound dog by accident, they did an amazing job fixing it I had lost hope that it would be put together again!!!! They are amazing at what they do, great customer service and highly recommend them for your jewelry
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February 2024 by Hal Mehr
Always a pleasure to shop here. The staff are friendly and professional. They have a very wide selection of jewelry and watches. One of the few places that offer custom rings made to order, and a choice of 14k or 18k gold.
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October 2023 by Lee Frankis
The staff are lovely! Very helpful and friendly people, willing to help you find the perfect gift!
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May 2023 by Adam Nicol
My family and friends have been purchasing jewellery and watches from this location for years. You receive nothing but fantastic customer service and quality pieces. Would strongly recommend this location ?
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March 2023 by Aaron Rampersad
I gave my wife a Nordgreen watch with a 5 link band for Christmas and had it sized at a mall kiosk. All of the adjustable links were removed and the band was still too big for my wifes wrist (she is petite and has child like wrists). I contacted the manufacturer who said that nothing could be done except to purchase a mesh strap with larger range of adjustability. I wasn't satisfied with this response so I set out to find a jeweler who would undertake the task of removing the non-adjustable links. After visiting several jewelers on North York, all of whom said it was impossible to modify the band, I found myself at Emilian Jewellry.A young man named Tommy greeted me and I explained the situation. He was willing to try and modify the band and was good to disclose that the process may render the band damaged. At this point the band was already unusable so I conceded. He called me later that day and said that he was successful and I was totally surprised and elated. Picked up the band the next day and Tommy's father, Tom, did the final assembly and adjustment and charged me a very fair price.I recommend this store and will continue to give them my business. Very please to see family owned businesses doing so well and providing such quality care and attention to their customers. Keep up the great work!
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December 2022 by Elaine Choi
I will definitely be returning over and over again! The pricing is honest, the staff are dedicated and caring, conscientious. I did a piercing and purchased a pair of earrings, it’s affordable, and clean! Highly, HIGHLY, recommend!
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November 2022 by Zachary D'Onofrio
This is a great jeweler in every way! I went in to have a watch hand tightened, and since they were able to fix it so quickly and easily I went back later that same day to have the alarm feature repaired on my analogue Mondaine watch. They were able to repair that very quickly too, but it was the other aspects of their service that really impressed me. When I went in the second time they were helping an elderly gentleman adjust his watch for daylight savings (of course free of charge). They were very friendly and patient with him, and were very pleasant and helpful with me as well. I found their service to be exceptional and their prices to be very fair, and would recommend them in a heartbeat!
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November 2022 by tetyana maslennikova
The service is professional! The staff is very friendly and helpful.
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November 2022 by Vivian Thanh Ly
Great customer service and very good price when I experienced battery replacement for my watch
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November 2022 by Anette Tomilson
Bought earrings, rings , watch
Wonderful people
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October 2022 by rose Simone
Brought in a gold ring to have a diamond placed in the center and also have it sized..The owner (man) gave me a price and a receipt with the amount to pay and approximate date for Pickup..Upon arrival on pick up day,the woman ,i believe her name is. "Elena"abruptly told me I had to pay more money.I explained that I had an agreement with Emilio,with the amount owing on the bill.She became agitated and rude!!I explained I brought cash ,the exact amount on my receipt...She just said something like they take debit for the extra $$ I owed her.Not good business practice!!
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August 2022 by Rishan Sathasivam
Dave Jr. and team are simply the best!I came in to purchase a timepiece from Dave, and from the moment I walked in, I was greeted professionally and with care.I was very impressed with Dave's knowledge of watches, the history of the brands, and ultimately the specs of various mechanical movements - it almost sounds like art when we speaks about them.One thing I will also note, is that Dave and his team are very efficient which I also appreciated, while we were talking about one thing, he would have his team support with another behind the scenes (fitting the links, finding another model, etc.), which I thought was fantastic.Thank you for a wonderful experience and I would absolutely recommend Emilian!
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March 2022 by rosa Simone
Brought in a ring to have a diamond placed in and also have it sized..The owner (man) gave me a price and a receipt with the amount to pay and approximate date for Pickup..Upon arrival on pick up day,the woman ,i believe her name is. "Elena"abruptly told me I had to pay more money.I explained that I had an agreement with Emilio,with the amount owing on the bill.She became agitated and rude!!I explained I brought cash ,the exact amount on my receipt...She just said something like they take debit!!Not good business practice!!
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February 2022 by Julian Osorio
Went to get my gold chain fixed, yea they fixed it but the also shaved off some gold from my chain never going back and I recommend you find a different jewelr
