-
November 2023 by Tetiana Spikhtarenko
your company provides terrible service. I've been waiting for you for 2 hours. You changed your arrival time 2 times. and the package is still not delivered. I can't wait for you all day!
-
November 2023 by Chayan Sharma
Pathetic service , their people don’t know basic maths !
-
October 2023 by Mobility MedClinic Inc
I would like to share with you another sad experience with DHL, PEOPLE AVOID THIS COMPANY IS HORRIBLE. Today Friday 20,2023 I was expecting PDF documents, very important documents from Rome Italy, however, I was at home all day long, I even had people in my house who also had been waiting for those documents, but unfortunately, we did not receive them. I got a message that the package had been delivered at 1:30 pm, in the same minute I opened the door and there was no package in the same minute second, no package, but on my phone was a message delivered, moreover, when I opened the link was even the picture, but in the same minute I was front of the dore and no package, I was running down no DHL CAR NO NOTHING, I was trying to call the customer support from 1:30 to 6 pm-DHL can confirm, all afternoon non stop on the phone with the representative, no one is answering nothing, no one was contacting the driver no one was doing absolutely nothing, nothing. This is one of the worse companies, people if you send documents in Canada, avoid this company. Now I need to wait until Monday for someone to contact the driver, to be asked where you left the package, obviously, he will say the front of the door, but I have a camera which shows no one in front of the door, moreover, I have people who also accepted to be witnesses that no one left nothing. This is not the first time DHL has lost the PACKAGE, The problem is shipping from Italy to Toronto, is complicated we do not have too many options obviesly my parents decided to use this one more time with this company, and here we are with the same issue. Another horrible experience with DHL is now being stressed about losing my identity, because, the documents I needed to receive are legal documents, I do not know who has my documents now, and DHL DO NOT CARE ABOUT THEIR COSTUMERS AT ALL. BUT I AM STRESSED AND I DO NOT KNOW WHAT TO DO, THEY LOST VERY IMPORTANT DOCUMENTS WHICH HAVE VALUEI am waiting until Monday to see what the management will do. OR THEIR DRIVERS DO THE PICTURE AND AFTER STILL THE PACKAGES, WHICH IS NOT NEWS FOR CANADIAN DELIVERY DEPARTMENT
-
July 2023 by Hossein Dany
I had a great experience doing my printig, photocopying, and eventually posting them. Peaceful staff and I had great focus not making mistakes.
-
June 2023 by 빵트리코
Kind staff and fastThank you
-
December 2022 by Humza Nawaz
This is a good store to ship things.
-
September 2021 by Sunshine Armones
They have a great service. I sent 2 mails in this store. I was worried if they sent correct documents but It is correct. And, it reached HK in exact date at early time. So, thank you so much! God bless. :)
-
September 2021 by Kavitha Kanthan
My package was supposed to come in one week, but it came is 3 days! Would recommend to ANYONE
-
May 2021 by Itzel R.
I wish this courier would disappear, as I'm not sure why some companies still use their service. while I'm aware some items come with duty charges, DHL seems to be the only one charging for it , not only that but adds extra charges of it own making this " duty" charge cost as expensive or some times more than my purchased item. With this pandemic and isolation online shopping has became necessary and is frustrating when companies like this take advantage. Also they spam you with txt, calls and emails to get you to pay. Yet they don't provide a refuse package button, which I'm doing from now on. You should too. Did you saw the news report about this?
-
November 2020 by Tony Ke
DHL is easily the worst courier. Driver called and stated he will reattempt delivery the next day. I waited all day and nothing. Then found out the tracking number is marked as delivered.
-
September 2020 by Dhirendra Singh Jodha
Courteous and fast service. I needed to send original important documents to India like birth certificate, marriage certificate; I was very sceptic of sending originals via courier. But DHL proved to be trustworthy, fast delivery with insurance cover within 5 days to India. This quality demands money and yes it was costly, but at the end of day, much better. Rather than saving few bucks I would recommend trying them for courier to India for confidential original document movement which are non replaceable.
-
September 2020 by Tony Gritts
Highly disappointed, when tracking my package it shows as arrived to this DHL location and it's still there 11 days nowI've tried to contact both the supplier and DHL but no one can tell me where my parcel is even with the supplied local DHL tracking number?This is a nightmare!! Horrible service
-
August 2020 by Brad A.
This is the WORST delivery service ever they never seem to know where your package is customer service is very low they dont seem to know what is going on ever , I tried to speak to manager and was disregarded and told unable to reach manager ..... If you need to ship anything use another company DO NOT USE DHL !!!! local post service will be better
