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March 2024 by Denny Jones
Anytime I visit the office at Smartstop on Ingram the ladies that work there are very pleasant and friendly very well managed and clean. They ladies are very help.
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February 2024 by Brett Woodcock
Great facilities. Clean secure and the ladies at the front are awesome ?
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February 2024 by Orange Cat
Thank you to your stuff for the support they have provided over the past year. Excellent service from staff at the Ingram location in Toronto, however, we are unhappy with the large price increase we recently incurred.
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February 2024 by Julian Sweeney
Norlene and Lorie are amazing!! Easy going. Easy process to get a storage. Very clean.
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February 2024 by Jacob GC
Great service since the beginning to the end. I recommend the place without problem
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February 2024 by Bridgette Turner-Miller
Again thanks to Norlene for helping me
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February 2024 by Meenakshi Grewal
Norlene is amazing
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February 2024 by Rushawn Webb
I came into looking for storage to store some stuff for my decor and this by far has to be the best storage place I’ve visit . Usually storage places have terrible customer service but this one was different. Norlene provided me with amazing customer service and she made sure that everything was in order . I would 100% recommend this location to anyone that is looking for somewhere to store their stuff.
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February 2024 by Jasmine Campbell
Norlene always does
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February 2024 by Donald Ates
Norleen and Loree are both nice and excellent since the last company Speedy & Bluebird. Until now, they treat me well like a friend. I can give 5 star for both of them. The only thing I don't like is when the new company took over and name it Smart Stop. I can give 1 star to this company, the company is sneaky and they raised the rent rampantly and very high increased more than double my fist rent.
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January 2024 by V McMoi
I’ve been a renter here for almost 6 years and the location and staff have been great. It’s convenient and reasonable and well kept.
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November 2023 by Gabriella Marroquin
The customer service at this location is absolutely horrible. I have had my unit for just over a month and it has since been broken into and the staff have done nothing. The manager has made no effort to look into the event and I have had to chase the company to try to get someone to talk to me about this, to which I have had no avail. The security system in this place is useless because there should be no reason why there is no surveillance of such event happening. I truly am convinced that the staff were the ones who went into my unit as it’s just far too coincidental that my lock was cut off , my stuff was rummaged through in my unit and then they tried to cover it up by replacing it with a new lock, not knowing that I had a picture of how I had left my belongings. Just so happens that this break in occurs a couple weeks after me complaining about one of the staff here and she made sure to remind me of this fact when I told her that someone had been in my unit. It’s violating that someone has been in my unit and through my stuff and the staff have not shown any sympathy or sense of urgency to investigate. Go somewhere else. This facility is not safe and the staff is not trustworthy and could care less if your unit gets broken into. Their security system is none existent.
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November 2023 by Glenn Montera
I accidentally booked 2 storage units and they were able to fix it for me almost instantly. When we got there, we were taken on a tour of the available units and were given all the information we needed. Best customer service!
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October 2023 by Amber Clarke
Fast and efficient. The person at the front desk was more than happy to help us out, she made us feel confident in our decision and answered all of our questions. She was very personable and had us laughing the whole time we were there. The process was very smooth and the units and storage facility are very clean.
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October 2023 by Susan J
We had a very good service at SmartStopLori Snow was exceptionally helpful and I would highly recommend her as an exemplary employee, over and above! Thank you Lori
