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November 2024 by Hamed M
The Sales Rep, Sayed Aurang, is extremely helpful, and thoughtful of my needs as a buyer. He didn't push anything on me, he also did something no other sales rep has done, literally thought of my needs and wants. He didn't want to put me in any financial positions that would effect my lifestyle.
Very knowledgeable and experienced in ways that can benefit any vehicle buyer.
I've been looking for the past month and have spoken to many different sales reps, he has stood out as the top if not the best rep that has helped me. Thank you all and thank you Sayed.
Cheers
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October 2024 by Alexis Ambrose
Just purchased a 2020 Audi Q5 :) I have purchased many cars in my lifetime and this was by far the BEST experience ever. Sam, my friend, Thank you so much. From beginning to end he made the process smooth and never at any point did I feel pressure to make a decision. My biggest pet peeve I have with car salesmen is I always feel pressure to make a decision right away. I didn’t experience that once with the purchase of this car and that alone made the decision that much easier. Amazing car, fantastic customer service and guidance from Sam. 10/10 would definitely recommend and will definitely be going back for my future car purchases :)
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October 2024 by Alex Njuguna
they get you the best deal and are very kind
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October 2024 by Zia Darr
I am super super satisfied with our transaction at Bay Auto Zone. More specifically with Danny who respected our time and treated us excellently.
I would 100% recommend Bay Auto but can't speak for the others sales agents. I can only speak of my experience. Danny 100% is my guy going forward
Thank you brother ?. My son is super happy with his purchase and you have helped make his dream a reality ?
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September 2024 by hamza djerbouha
Very good customer service ?
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September 2024 by Cheryl Butcher
I wanted to take a moment to provide feedback on the exceptional customer service I received from Danny during my recent SUV purchase experience. Danny went above and beyond to ensure that I had a positive and seamless buying experience, and I am truly impressed by his professionalism, knowledge, and dedication to customer satisfaction.
From the moment I walked into the dealership, Danny greeted me warmly and took the time to understand my needs and preferences. He listened attentively to my requirements and provided valuable insights and recommendations on the different SUV models available.
Danny was patient, courteous, and attentive throughout the entire process. He answered all of my questions thoroughly and made sure that I felt comfortable and confident in my choice. After finalizing the purchase, Danny continued to provide exceptional service by ensuring that the SUV was ready for pickup.
Overall, I am extremely satisfied with the customer service I received from Danny. His professionalism, knowledge, and dedication to ensuring a positive buying experience are truly commendable.
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August 2024 by Md Muntasir Khan
I recently purchased a Subaru WRX STI and had an outstanding experience, thanks to our salesman, Sayed Aurang (Sam). He was incredibly knowledgeable, patiently answered all my questions, and made the entire buying process smooth and stress-free. Sam took the time to understand my needs and ensured I got the best deal possible. His professionalism and friendly attitude made the experience truly enjoyable. I highly recommend "Sam" if you're looking to buy a car!
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August 2024 by Michael Warrener
Nice friendly staff great quality vehicles reasonable prices
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August 2024 by Peter Chrisikopoulos
Came to test drive a vehicle we were interested in. Was told we cannot drive the car until we sign paperwork to buy it
After reading all the bad reviews, it's clear this place is in business to just scam people
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August 2024 by Donna Dowler
Seen the perfect vehicle for our daughter heading off to school. Sam went above and beyond to ensure the vehicle was ready and safe for our daughter. Great service would highly recommend Bay Auto Zone.
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August 2024 by Sunny
Great experience buying my car at Bay Auto Zone, Sayed Aurang (Sam) was an absolute delight to work with. He made the process seamless, understood what I wanted and delivered me a price I was happy with. If you come to Bay Auto Zone, please come see Sam.
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July 2024 by Mikey Conforti
sales guy tells me to come look at at car i say ill be there at 4 pm ... i show up and he sold the car .. he couldve called to save me an hour drive ... i didnt even get an apology ... horrible service never going back
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July 2024 by Sheena Fyffe
I’m writing this review based on the experiences my husband had in his purchase of a 2019 Mercedes A250 hatchback with 56,000km on it. When he decided to purchase this car, I regret not being involved from the beginning. I eventually decided to check the reviews on here and was extremely concerned about buying a car from this place, but by that time it was too late. When my husband tried calling to express concerns about some of the reviews, Danny ignored his phone calls. We know this because when we called from another number, he would answer. We expressed concerns about the negative reviews and he said they were fake reviews from his competitors - I believe the positive reviews may actually be the fake ones.
My husband purchased his car in March of this year, when it was still winter in Toronto, so he had no use of the AC and therefore, did not detect any issues. It wasn’t until June that he began using the AC and it was short-lived. He got it checked out and discovered the compressor is broken and needs to be replaced. He had not used the AC for even a full month before it stopped working. When he informed Danny, Danny pointed to their 36 day warranty period and that the car is no longer under warranty. Obviously since the car was purchased in the winter, this issue would not have been discovered during the warranty period, though the AC was already on its last leg when my husband picked up the car. Danny offered to have his mechanic fix the compressor if we paid for the part which costs over $2000! (We are still waiting for him to even get back to us on this offer.) We shouldn’t have to pay for any parts because he sold us a defective vehicle, and the defect would not naturally be discovered during the warranty period. Even if we were to pay for the parts, I would not trust them to fix it. Danny assured my husband nothing was wrong with the car when he expressed concerns after reading the negative reviews, clearly, that was false. My only regret is that I didn’t read these reviews before my husband signed. Never again! Future buyers beware!
And FYI - this is NOT a fake review as Danny will claim. I will send the purchase agreement to anyone considering a purchase from this place and who is unsure if this is a fake review.
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May 2024 by Marvin Wilson
During my experience at Bay Auto Zone., I had the honor of Sparking with Danny Basiri Who took My concerns as his own and excited them. I was very pleased with the service. Here are a few words that explain how I felt during my experience:# 1Price #1Service #1Customer care #TopEnd Cars!
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May 2024 by Wendy Ramcharan
Buying a new car at Bay Auto Zone was made simple and easy with the help from Danny Basiri. He answered all our questions and connected us with his mechanics and insurance agents. Danny was quick to return our calls and said if we have any issues to come and talk to him directly for help. I would recommend talking to Danny for any car purchase needs you may have.
