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January 2024 by April
Very lovely atmosphere and they were quite accommodating.
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October 2023 by Dawn Lawson
Horrible experience! The Woman behind the desk insinuated that my 19 year Niece looked like she was going to steal something. We walked out, when did Niagara On The Lake become so rude?
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September 2023 by Mara W
Always a lovely experience with them at the CNE.. the man there (I think the owner) gave me an amazing price on a statement agate last year and I bought a couple crystals this year for under $20 which was a steal!!
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August 2023 by Zaiba Nuzhath
I had a truly disappointing encounter with this establishment. The lady at the desk in charge demonstrated a complete lack of professionalism and courtesy. Her attitude was rude and dismissive, making it clear that customer satisfaction was not a priority for her. I was shocked by her unwillingness to assist or even listen to my concerns. This experience has left me with a sour taste and I would strongly advise others to steer clear of this place if they value good customer service.
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August 2023 by Shilpa
The Shiny Company carries lots of beautiful things. Recommend visiting it on downtown Niagara-on-the-Lake.
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July 2023 by Tiana Moretti
Breaks my heart to give this place one star because I had previously had such great experiences with the kind gentleman who had worked here but this women’s energy…was something else. I tried to assume the best and thought she was new and that’s why she would answer “I don’t know” to everyone’s questions about the products but after reading some of the other reviews it seems she’s been here for awhile. I’ve worked at a crystal store before and I felt so bad for the customers who where just trying to acquire basic knowledge about what they wanted to purchase I debated jumping in and helping lol. When I went to check out she didn’t know the prices of anything and made me find them for her, which was fine but when I would tell her then she would question me, like maybe you should get up check for yourself then? If I knew she was this rude I wouldn’t have got anything but I was already at cash :/ A little kindness never hurt anyone, especially at a store that promotes wellness.
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July 2023 by tiana m
Breaks my heart to give this place one star because I had previously had such great experiences with the kind gentleman who had worked here but this women’s energy…was something else. I tried to assume the best and thought she was new and that’s why she would answer “I don’t know” to everyone’s questions about the products but after reading some of the other reviews it seems she’s been here for awhile. I’ve worked at a crystal store before and I felt so bad for the customers who where just trying to acquire basic knowledge about what they wanted to purchase I debated jumping in and helping lol. When I went to check out she didn’t know the prices of anything and made me find them for her, which was fine but when I would tell her then she would question me, like maybe you should get up check for yourself then? If I knew she was this rude I wouldn’t have got anything but I was already at cash :/ A little kindness never hurt anyone, especially at a store that promotes wellness.
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May 2023 by Megan Lizee
I purchased this Angelica stone and a sterling silver necklace to go with it yesterday. The staff were kind and the store had a great selection.
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March 2023 by Farren Taylor
An amazing selection for EVERYONE!!I'm not educated on any of this at all but the owner Stuart is so kind and patient when it comes to explaining and answering questions. He made me feel so welcome and he had a great sense of humor! Their seasonal Booth at Seaway Mall in Welland is fantastic as well! The one employee I dealt with–Trysha is so good at her job and she was also very patient with me! If I could go beyond a 5 ☆ review I would! (Picture is of just a few of the many things I bought from The Shiny Company)
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January 2023 by Meaghan Monaghan
Good selection but the girl on cash (who never looked up from her book she was reading, except to give my niece dirty looks because she had hiccups??) today was very rude, made my niece and I uncomfortable enough to put our stuff back and leave. I always stop and shop here when visiting, but after today maybe not. A little lesson in customer service may be a good idea for this store, considering I've read similar reviews.
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December 2022 by kim christoff
I haven't been to the NOTL location, but I bought some stones at the Seaway Mall kiosk in Welland, and they have a fantastic selection of beautiful minerals, semi-precious stones other unique items there.
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October 2022 by Christina Pecile
Great place, friendly staff, lots of variety for crystals.
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September 2022 by Carol
A lovely store with friendly staff. I have bought several pairs of earrings there as each of the stones is unique and very affordable for silver. I will go back.
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September 2022 by Diedra Brown
This crystal store came to Toronto Canadian national exhibition. I bought some crystals and chip bracelets. I place the Malachite on my arm and it shattered:(. Now I can't return or replace it. So I'm a little disappointed ?
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July 2022 by Carl Foster
Love this store, tho maybe not this location. I waited around for over an hour for them to open. They never did.