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“Customer service was amazing, even on a busy holiday Monday! Lisa specifically was one of the most helpful people I’ve come across. Always an amazing experience while shopping at this location.”
“Dianna who assisted me was very accomodating, patient, polite and very familiar to the products. The store's over all performance was excellent. I love crocs.”
“? The Most Amazing Experience Thanks to Sofia! ?
I had the absolute best experience at the New Balance store in the Outlet Collection at Niagara on the Lake, and it was all thanks to dear SOFIA! The store was completely full and busy, yet Sofia made me feel like I was the only customer there. She was so attentive, patient, and genuinely caring!!! she took all the time in the world to help me find the perfect shoes.
This was actually my first time ever in a New Balance store, so I didn’t know much about their shoes, and I had a lot of questions. Sofia answered every single one with such professionalism, warmth, and knowledge. She explained LITERALLY EVERYTHING clearly and made sure I felt comfortable and confident with my choices.
Her attitude was simply amazing!!!!!! Calm, kind, and full of positive energy, even though the store was busy. She truly went above and beyond in every way. I walked out not only with a great pair of shoes but also with such a good feeling thanks to her.
Thank you, Sofia, for turning my first New Balance experience into something so special and memorable. You are a true gem! ?”
10:30AM - 6PM
92 Queen St, Niagara-on-the-Lake
Shoe Stores
“Robert is amazing so helpful and sooo right. Thank you sooo much. Bought two pairs of shoes for my husband he loved them. Johnston and Murphy fabulous coming back for more ??”
“I drive 2 hours just to come to this specific store! This place is always riddled with deals! Last two visits they had a 50% off entire store.. not select items but ENTIRE store! I always end up spending more than anticipated as I just keep throwing more in the bag! This last trip I got 3 pairs of pants, 2 pairs of shorts and a sleeveless top for all under $300 tax included. You can’t get prices online this good! May always go to store!”
“After walking in and out of stores at the notl outlets I started to think I wasn’t going to find shoes that I needed for an upcoming wedding. The shoe company was my last stop and they didn’t disappoint! Huge selection, friendly staff, and great sales. I found a beautiful pair of heels! Bonus- shoes for work!”
“Excellent experience shopping at this Cole Haan location. Staff were quick to offer support and provided multiple options for my specific request. Ended up scoring a great pair of loafers and will stop by the next time I'm near Niagara! Thank you :)”
“Super helpful and friendly staff!! I went in looking for a pair of slippers and the staff recommended I size down as they stretch with wear. Glad I listened as my usual size would have been way to big!”
“We would like to commend Suzanne for her outstanding customer service. She truly went to great lengths to ensure we found the correct shoe size, a level of assistance that is difficult to find at other stores in the Niagara Outlet. Suzanne demonstrated remarkable patience and expertise, explaining in detail the nuances of determining the perfect fit. We are very appreciative of her thorough and helpful approach.”
10AM - 9PM
300 Taylor Rd, Niagara-on-the-Lake
Shoe Stores
“Can find some great deals here, especially in the less frequented months as it can get extremely busy in the summer . Check the clearance racks for some awesome finds.”
“Need shoes?! Go here and ask for Sara! Not every store will have exactly what you are looking for; however, Sara does not care. She will take the time to show you ANYTHING you ask her to. 1 pair 10 pairs no change to her amazing service! Spent about an hour here trying to figure out what kind of show I really wanted - I came in to look at hoka and ON shoes and ended up finding out through Sara’s help that I actually liked the NewBalance classic shoe. Bought a pair of those and a pair of converse for a gift.I would definitely recommend you come by this location and speak to Sara or even Jason! Jason didn’t do much in terms of the “sale” but he was super friendly and seemed like the chemistry between the employees here is really pleasant”
“Great quality and comfort perfect for Canadian winter!
I recently bought these Columbia waterproof winter boots, and they’ve been amazing so far. They’re warm, lightweight, and super comfortable, even after wearing them for long hours. The waterproof feature really works I’ve walked through snow and slush, and my feet stayed completely dry.
The grip on icy sidewalks is excellent, and the inside lining keeps my feet cozy during cold mornings. They also look great and go well with casual winter outfits.
If you live in Canada or plan to visit snowy areas, I totally recommend these Columbia winter boots reliable, durable, and perfect for winter weather. ❄️???”
“I went into the store looking for.leather shoes. The salesperson. Jennifer i believe her name was. Was immensily helpful and went over and beyond what she probably would of had to do. Would go back to this.location just to have h3r help me again.”
“WoW great place, adidas cheaper than expensive adidas directly, croc available cheap and returned at checkout an additional big discount WoW! The store is large and with choice, the service is A1 at checkout thank you”
“I had an excellent experience thanks to Kinga, the manager. She was extremely helpful, patient, and professional throughout my visit. She took the time to understand exactly what I was looking for and helped me find the perfect pair of shoes without any rush or pressure.
Her knowledge, positive attitude, and genuine care for customer satisfaction really made a difference. You don’t often come across someone who goes above and beyond like she did. Because of Kinga, this was a smooth and enjoyable shopping experience.
Highly recommend this place — especially if you get the chance to be helped by Kinga!”
“The ladies here are fantastic. Although there was no music… made things slightly boring so I had to start singing… might have scared some customers off. Serious note. You NEEED MUSIC. Place is dull otherwise”
“Hannah (hopefully I spelled her name right) was so helpful. I kind of spontaneously came in the store needing any kind of replacement for my daughter's shoes. Her current ones are worn out and this is her first day at school ever. So I wasn't picky but also needed help because I didn't see her size. She is toddler sized for shoes and the sizes on the shelf were kid sized so I was confused. She was SO kind, helpful and approachable! Thank you so much Hannah!”
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“After a lot of walking and looking for boots I was never so happy to meet Michelle at the outlet Collection At Niagara. Michelle was so amazing thank you so very much you made my day ?”