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October 2024 by Hong Pham
I went there last week. The stuff was very helpful. The best service
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October 2024 by Louis Godfree
I stopped into the store in search of an engagement ring. Up until this point I had only looked online and done some mild research on lab grown so I was really happy to encounter Cody at the store. He was a great sounding board for my interpretations of the subject and was super supportive in giving more insight. He even gave me a little hands-on walkthrough of all things diamonds; allowing me to look through the loupe and compare many different cuts. All this to say that Cody helped me get the clarity I needed to be sure about my purchase decision and provided an incredible amount of care and service. In the end, she said yes and was incredibly surprised by my “great taste”! Haha thanks so much, Cody.
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July 2024 by DOUGLAS LYNCH
Great service and big selection, staff was very helpful as I needed a bigger size, will be here soon !!
Great deals
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July 2024 by Danielle Ager
I was recently browsing at Michael Hill and made a comment to the manager that I had some issues with their website. Cody was extremely helpful in showing me how to navigate the website and also assisted me in finding the pair of earrings I had intended on buying online. I was very impressed with the customer service provided and will be returning to this store for further purchases!
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February 2024 by Noraina Mejdi
Incredibly beautiful team work and amazing staff.
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February 2024 by Tommy Tile
weak service
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January 2024 by Jenny Kim
I had a frustrating experience with the manager at Michael Kors on Dec 24th. Despite purchasing 2 handbags and 4 wallets for gifts at the shopping mall in Niagara-on-the-Lake, she only provided one large bag and claimed they couldn't offer extra paper bags. Each handbag should ideally have its own paper bag for gifting. When I explained that these were gifts for my friends, I requestedat least 2 paper bags. However, the manager resufed sternly. she was really condescending and refused to give me paper bags. To make matters worse, she even threatened me to call security if I didn't comply. It left me feeling mistreated, and she seemed unqualified.If you plan to buy handbags for gifts, please avoid this location as the manager doesn't provide each paper bag, so you should gift them as they are, wrapped in a plastic bag. It is ridiculous. I really regret why I returned them as it is far from my place. The store manager doesn't seem to have a mindset for quality service. She is literally rude.
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November 2023 by JOANNE NIGHTINGALE
very poor service. staff not welcoming. selection poor
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October 2023 by VWOO Canada
This company is a rip off, sold me engagement ring and wedding band for 2000$ took it to a well known jeweller and found out the ring is worth no more than 600$ “and that’s being generous”DO NOT PURCHASE FROM THIS COMPANY. Do yourself a favour and find a private jewellery store. They at least go by value of metals and labour.
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December 2022 by Melissa
Kelsey was amazing! Came to look for wedding bands for both myself and fiancé. She took her time with us and explained all the different types and styles. Such a great experience with her!
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November 2022 by Milan Bizic
The manager in here is SO RUDE !!!! HOW SHE IS STILL EMPLOYED IS BEYOND ME!
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November 2022 by C M
Came here today and the lady working was very helpful, patient and kind while helping me pick out some earrings. This store has great prices and the service was amazing. Will be back to this location for any future jewellery needs!!
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November 2022 by Kk Iala
Niagara on the lake location has a sales is Asian , she is very mean。I went to store the other sales help me, is Indian girl, maybe is new, the Asian sales is working there look like longer than Indian sales, the Asian girl first wasn’t help me , also I am feel her doesn’t want the Indian sales sell the jewelry to me . I post my experience here just let’s more people know, don’t come there, if you want buying jewelry anywhere you can go , not the only place we can spend money !No star , 0
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November 2022 by Tamara Sly
"I have been to your store many times and have made many purchases. The sales lady that I have been working with is knowledgeable, intuitive and kind. Your prices are fair and your sales/clearance sales are excellent."
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July 2022 by sara albers
Very disappointed in their in store customer service. After spending so much money on an engagement ring they should be much nicer and helpful!Would not recommend buying from Michael Hill.
