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October 2023 by Trupti shah
Shali did my hair cut .customer service is very good. And so fast service.
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October 2023 by Sherry Lemche
My daughter got her hair cut here the hair dresser was awesome
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September 2023 by Tori Watterson
I Bought three products from here last week, ended up liking the biolage spray so much I decided to not use the other two brand products I bought thinking I could return since the receipt clearly states they take returns as does the sign on the wall in the store. This cost me 80$ that I will not get back as the sales associate Josie refused to return the product even though we haven't opened either box and was only purchased one week ago and she was incredibly rude. Will never come back. Have called the manager three times and no response just goes straight to voicemail. Be warned - you can not return anything despite it clearly saying they take returns so make sure you know you like the product before purchasing it's not like was 30$ it was 80$ .... That's a lot of money and I'm incredibly disappointed in the customer service I recieved.Edited to reply to the store as I clearly stated neither box was opened or tampered with. If you read my review you would clearly know that. I never opened either item whatsoever they stayed in the bag and I went to return them exactly one week after purchasing . Your receipt clearly states I can return as well as there is a sign in your store saying we can return items. Again I will never purchase anything from your stores again and highly recommend others do not either. Josie was extremely rude and most likely did not want to return the items because she would loose commission on them.
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August 2023 by NIMMI JAIN
Too pricy for full hair color above shoulder length. No blow dry with brush, no cut, ni style. Just color costed me $85. No other salon ever charged me that kind of amnt. Will never go back
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August 2023 by Sandy McIntyre
Shali is the best! Friendly staff and good prices!
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July 2023 by Amala
I did a hair cut here, but they never washed my hair and charged for it. I asked for layer cut and I think they not even know what is a layer cut.I never have this much bad experience.if you are a person who really values your money and hair please don’t choose this salon.
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July 2023 by CJ Here
Worst experience EVER. NEVER EVER going back here again. Now I have to hide my hideous haircut. And took 1hr and 15 minutes just to mess it up. Bravo!. I tried emailing smartstyle help support, but no response.Services: Bang trim
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April 2023 by Kazzel Vibar
Got charged for basic wash but they never washed my hair. It was basically just a cut and I had to offer myself a blow dry. I always come here and its disappointing that this is the very first ever I’m leaving a review.
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April 2023 by Alessia Poles
Amazing Customer care and haircare!Highly recommended.Professional cooffeurs,clean environment.RESULT WAS SUPER!Grazie By the two Italian ladiesServices: Hairstyling
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January 2023 by Karen Derda
Josie does a wonderful job cutting hair. Very friendly staff
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November 2022 by Erin Irene
Cindy was excellent! She went above and beyond for my haircut! Very kind and professional! She was asked to chop about 4 inches off, and she made it look great! I went the day after my wedding and she made my vacation that much better!Service: Hairstyling
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October 2022 by Michelle G.S.
I brought my son there to see Rebecca, I will never go back!!She was incredibly rude to my son and I, and actually made him cry!He has longer hair, and the minute we sat down, we got a rude lecture from her on hair brushing, she lectured my son and was very rude and in a very bad mood. (Yes, maybe we should have brushed his hair, but we were in a big rush).She should not be in a customer service industry if you cannot put a smile on her face or at least pretend to be pleasant!This was by far the most miserable woman I have seen in any customer service position.I was incredibly uncomfortable with her attitude and mood, I finally decided to pull my son before she even got a pair of scissors out!I have been here to this salon before and had one of the other ladies do my hair and she was very pleasant and had a nice smile on her face.But this tainted me and I will never go back.Service: Hairstyling
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October 2022 by Mila Bosche
Not all hairstylists are the same. You have to know who is good... This time I had to recut my hair myself after getting home... Is it normal to charge extra $5.00 if you want your wet hair blown dry before leaving the salon?Service: Hairstyling
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February 2022 by Fran Johnstone
Had an appointment. Was waiting for 15 minutes. Someone else came in with the Same time appointment and was taken in immediately while we continue waiting with my ADHD child. A gentle got up to leave and we were still not taken in. So we left. Ridiculous we had an appointment.
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December 2021 by Avalon Thornberry
I arrove at the hair salon with dark red hair, but about 3 inches of new hair growth was a beautiful rich copper/orange and my roots were bleach blonde and dark blonde, my hair looked like a weird piece of candy corn (after a bad experience from Sally's) it was also stiff, dry, and crunchy from the products that I used from Sally's. But a hairstylist (or more accurately hair magician) named Bianca was able to use her immense talent to transform my hot mess of a rats nest into the most stunning/striking copper/orange shades I have ever seen! I can't stop smiling, the cut she gave me feels so much lighter, my hair is so soft, and the colour is just out of this world! Freaking hair sorcery!*two week update* the colour completely faded after one wash ??? I loved the colour but it wasn't worth $300 to only last one week
