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November 2024 by Hans-Jörn Eich
Generally good store with okay prices, but service and parts? I wouldn’t rely on it. I had a bit of a story with a wood-burning stove I bought in 2021. It took 3 years to resolve. Stove had been dropped in transport and rear heat shield was bent (technically not safety compliant anymore). 1Stop gave me the option: 1.) take stove, wait for part and I install, or 2.) they get the part, install it and then I get the stove. Back then, big shipping issues (covid) obviously made things challenging. I checked in periodically to see if the part had finally arrived (it was said to have been on a ship for a long time). After about 3 years of checking in about every 6 months, my service case wasn’t even on file anymore. So I went up the food chain. Reached out to manufacturer in Europe who got right on it, then I checked with distributor in Canada, who also hauled butt and referred me back to 1Stop. In the end, part was shipped and received in a matter of weeks. (The screws ended up being the wrong length and I needed to source them locally. I told 1Stop about it, but they chose to ignore me. I was out of pocket and quite a bit of time for it. Should I have been?) Why did I have to wait 3 years for it? Had I gone with option 1, how long would I have waited for the stove? Why was I able to resolve it quickly and they didn’t? Summary: purchasing items: okay prices, but service and parts: no thank you.
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October 2024 by Eric Paradis
Excellent service at One Stop Fireplace. I was looking for a hard to find part and Ian stepped up. We are very happy!
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October 2024 by James Watson
You'd think when you're driving a rolling billboard you wouldn't drive carelessly and cut people off. Classless company
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October 2024 by Paul Holjak
Dave came and did our yearly maintenance to our fireplace... Very personable and very thorough.
Top class organization
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October 2024 by Pauline Wilson
Dave was excellent at servicing my fireplace… explained detailed areas and what they did and suggested items that could be replaced
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October 2024 by Bryan Blue
My wife and I recently purchased our first home and were in need of a replacement for an old wood stove that was not up to code. We wanted a wood insert for several different reasons and came across the One Stop Fireplace Shop in Niagara Falls.
After walking into the gigantic store (they literally sell EVERYTHING related to fireplaces, grills, stoves, Barbecues and all of the related accessories) I was greeted by Ian and began browsing all of the options they had on their showroom floor. Ian patiently walked me through all of the different brands and options available and then explained the various price options (all were quite reasonable when compared to other stores in the Region).
I left the store under no pressure to buy and was impressed by the combination of knowledge and friendliness of the staff onsite. I returned the next week with my wife and Ian (once again) patiently walked our family through the various options and prices available. After agreeing upon a unit, price and installation date, the following steps were just as easy and smooth as the first interaction.
Ian is a first class salesman, patient, knowledgeable, friendly and focused on learning the customer's needs and then tailoring the options available to exceed expectations. The entire process (sale, installation, payment and follow up) was all professional, my family couldn't have asked for a better experience and/or fireplace.
One Stop Fireplace Shop definitely lives up to it's name as they have all the products you'll need and provides customer service second to none.
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September 2024 by Phil Mcgarry
Great friendly service by Dave today on our annual maintenance Thanks Rob and Dave
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September 2024 by One Love
We have recently relocated to Niagara Region so finding the right companies and contractors have been a challenge. After calling a few, we must say that One Stop Fireplace was the best choice I have made for this job. We are very impressed and pleased with the tech Dave, a beautiful soul. Some tech would come in and get their work done but Dave first took some time to enlighten and reassure us on all our concerns. We are extremely happy with the end result. A wonderful and beautiful experience today and hopefully a lifetime client-service relationship.
Thank you Dave and One Stop Fireplace. :)
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September 2024 by Bev Course
Dave arrived on time. Very personable. Cleaned our fireplace making it look like it was just installed. Very happy with his service and will definitely book him again next year. We love our fireplace!
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September 2024 by Julie Bishop-Hamilton
Dave attended today. He was very professional and put me at ease as I was very concerned about my gas fire place feeling it was unsafe. Dave serviced it and educated me on the parts and things to watch for.
I highly recommend Dave
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September 2024 by Mary Lou Minor
Just had our annual service/cleaning by Dave Sinodhinos. Efficient, friendly, great service. Thanks.
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July 2024 by Janine Whincop Carr
Fireplace was updated and serviced for new owner.Dave was thorough and pleasant.I trust One Stop Fireplace store for over 25 years.Thank you office staff and service technician,Dave.
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May 2024 by Andrew Calnek
Early!? Who does that anymore? Dave did. I dread waiting for the service guy between such and such a time and such ad such. Dave showed up 15 minutes early and was clean knowledgeable and very professional. Bill was what I expected and the job was well done. Thank you One Stop Fireplace Shop and thank you Dave.
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May 2024 by Christina Tancredi
Dave came to our home and provided us with our annual service on our fireplace.
He was professional, knowledgeable and friendly. Dave was able to resolve our issue with the remote control. Really great that he had the parts right there in his truck. We highly recommend One Stop Fireplace shop!
C&J NOTL
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May 2024 by Amaris Funk
Great service. Dave was clean, efficient and very knowledgeable and explained everything that he was doing during the repair/cleaning
