“Love shopping at this Rona @Niagara Falls! They always have great deals going, prices are often significantly better than that at HD, there is a loyalty program and most importantly, their staff is super friendly and very knowledgeable, eager to share and help navigating through often tough choices. This adds a great deal to the connectedness level, this store just feels like a family next door, they are a part of the community for real. In this regard, I'd like to call out Shannon, their associate, who was super helpful in solving my "build a backyard paradise with a grill and a whole set of furniture." She understood the scope of my project on the fly, offered a solid advice, and most importantly, organized the labor inside the store to help get the large boxes off the high shelves super fast (this does not happen very often in other stores). All in all I was all set in 15 minutes, which could have taken an hour or more elsewhere. All of my stuff was quickly loaded into my car. Kudos and hats off to her! Highly recommend and will be shopping here every chance I get.”
“It has everything you could possibly want for home repair/upgrade, and if its not in stock, they'll order it for you at no extra cost.
Such a massive location makes it difficult to navigate and find stuff, even with it clearly labeled. Being physically disabled made it very difficult to get around. What we needed was at the very back, so I got to go on a trip. More staff on hand to help people with such obvious physical disabilities would be great.”