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January 2024 by darren ward
John and Derek along with Rob were nothing short of fantastic. I had a budget to work within and they did everything possible to not only meet but exceed my expectations. I highly recommend if you are in need of a vehicle be sure to see John and Derek before you make your final decision you won't be disappointed.
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January 2024 by Sandra Weber
So I’ve owned a few luxury cars (all from the same brand) and what I loved about the experience was the level of service! Well, my husband was in the market for a truck and he went to see Greg at Brock Ford for his Ford Maverick…. Anddd we haven’t looked back since! I switched my car to the Mach-e and it is hands down THE best car I have ever owned.From the moment I stepped into Brock Ford, I was greeted with such kindness and warmth. Greg went above and beyond to answer my husband’s many questions, and to ease my uncertainty. He took SUCH good care of us and made us feel right at home. Now I firmly believe that you have not experienced excellent service until you go to Brock Ford. They are genuinely there for you at every step of the way.Furthermore, I had discovered some highly suspicious practices with my previous car brand (at the corporate level) and it became evident that there was a major lack of transparency when it came to $$.Meanwhile with Brock Ford, I actually got a call from Greg one day to say that he had a cheque in my name due to an overcharge. I couldn't believe that a company of this size would be honest about this type of thing. This is not just a characteristic of Greg alone but it is clearly ingrained in the entire office culture. In an industry where such practices are not always the norm, Brock Ford Sales exemplifies honesty and fairness.If you're in the market for a new vehicle and value integrity, exceptional service, and a positive overall experience, I highly recommend Brock Ford Sales.Ask for Greg – he truly goes the extra mile to ensure that your car-buying journey is enjoyable and stress-free. Brock Ford now has two customers for life!Thank you, Greg, and the entire team at Brock Ford Sales, for setting the bar so high! ???
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January 2024 by Power House 98
For the last 23 years my 2001 Ford Mustang GT has been going to Brock for service. I have over 356,000km and Brock has kept it running and performing on the road.
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December 2023 by Jai R
I thought that the best place to take my Lincolns was the Ford/Lincoln Dealer. The first Lincoln I brought in last year was for a shutter/shake. I was charged to balance my wheels and was told the front end was "tight" and there were no issues.That was not the case. The drivers side CV axle had enough play to cause my shutter/shake. I replaced my CV axle myself, no more issues since replacement.My other Lincoln I brought in was for an airbag light. I left the car there for 5 days. I had told them I needed the car back because they had it long enough. When I picked it up I was told "the light has not come on for us". Which I found odd as it has been on for a month straight. They told me to bring it back when the light comes back on. I went out in the parking lot, turned on my car and the light was on. I guess I will have to fix this myself as well.I tried giving this service department a second shot after my first incident but I was left disappointed again.
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December 2023 by Kraai Eclipse
Customer service in the service center is an absolute joke. My dad noticed some problems with his latch on his hatchback (trunk door) and just wanted to know if it was under warranty something simple to look up in the system. When we arrived he had to wait 15 minutes or so to even get service because the male worker was on the phone which was understandable, but the two females Anna Carnovale and Tina Devlin need to learn proper customer service. Anna was to busy stareing at a wall, and just kept telling my dad to wait while Tina was busy talking to someone else that works there. When Tina was finially done she was extremely snippy, and rude towards my father when he was just asking her a simple question. I can tell you one thing I will never come buy a car here after seeing this type of service toward my father who has been a customer of theirs for years. Honestly these people need proper customer service training or a new job. Shouldnt be so aggressively rude towards your customers.
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December 2023 by keith glaves
Tech mark was great
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December 2023 by Destiny McConnery
Great location. I have gone to other dealerships in near by cities but this location is fantastic
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December 2023 by Daniel Shin
I visited my FORD vehicle due to an engine problem and asked for a repair. The first person you meet is the person who registers at the service center. However, she was too unfriendly and did not have a professional line, so she did not help me fix my vehicle.
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November 2023 by Jordan Gillespie
Parts team has always been great!
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November 2023 by Jason Heczko
Purchased New 23 Ford F-150 XTR 4x4, Awesome, seamless and easy purchasing experience with Dan Cowan in the Brock Ford Sales Team. Very helpful, quick at responding to any questions via our text or messenger conversations back and forth. Truck was ready when told it would be. Definitely recommend visiting Dan in the Sales Force at Brock Ford. Thanks again, Dan.
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November 2023 by Geoff Heczko
Quick shout to Dan Cowan, I was in the market for a new F150 for one of our salesman, I texted Dan with the specs and codes we were looking for along with my budget, he found us a truck (two actually to pick from) sent me a price and we had a deal made within the same day, the truck was ready exactly when promised and as spec'ed, keep up the great work and if you are in the market for a new Ford Dans the man! thank you
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November 2023 by Arthur Burley
Great Service Department. Never an issue. I've been going there for years & always great service.
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September 2023 by K Wiggedy
After having previous bad experiences buying from a used car dealerships I decided to go to Brock Ford. I had the pleasure of dealing with Rob. Rob went above and beyond all my expectations! I can safely say after dealing with Rob Mckee and the Brock Ford Team I wont be going anywhere else for sales or service. These guys are my new go to dealership for anything going forward! Highly recommend Rob and Brock Ford as a whole!
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September 2023 by Kenji Maki
Worthy waiting for one year. Very happy with my truck. People over there were very nice. Even I had been difficult, my sale person was patient and answered every questions. I will buy others over there again for sure.
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September 2023 by Andrea
Excellent customer service. Greg is a fantastic sales representative. I would be happy to purchase another new vehicle with Brock Ford. I will highly recommend to everyone.
