-
January 2024 by Zeevik L
Matt, Ed and Michelle from EQ Audio Video have provided an exceptional post sale service for an Item I purchased.After an issue has been discovered with the newly purchased item, EQ Audio Video team have promptly responded and took action, offered several remedy options and ultimately provided very favourite solution.Matt and Ed came to my house to pickup the failed item (very heavy and very big to repackage and transport) while delivering the agreed upon replacement and setting everything up to my full satisfaction.Highly recommended !
-
November 2023 by matthew kiernander
I posted on canuck audio mart looking for a pair of second hand chora 806's. They reached out to me through there saying they had a similar model in stock and gave me their best price upfront.I was initially keen on buying something local to BC, however the dealers i was interacting with locally never got back to me when they said they would. EQ Audio (despite having the TO audio festival on) were always super prompt to reply, were upfront on their best price with no messing around and Michelle was lovely to deal with. Was really impressed by how proactive they were and respected my time as a customer. Can definitely recommend.
-
April 2023 by Victor Ioudine
Excellent service, professional staff, very quick response to any question, good prices and very fast delivery. I bought XLR Cable Wireworld silver eclipse from them, I was very pleased. I recommend. Thank you
-
January 2023 by Josh McGhee
I first came across Ed and Matt a little over a year ago after my projector of almost 10 years finally gave out. My experience with them was overall a very positive one.Matt is a very knowledgeable Sales rep who advocates for your budget well at very competitive price points for their product line. I appreciated both of their rapport and candidness when communicating with me whether being good or bad in regards to uncontrollable obstacles, or product availability.EQ Audio Video really does go above and beyond fostering their client/customer relationship for the long term. Because of this service I had no issues investing in a home theatre system and installation. I would not hesitate to refer this company to friends or family and look forward to continuing being a customer for their business.
-
December 2022 by K Tse
I am loving the speakers and components I purchased from EQ Audio. They have an excellent selection of products and provide great service. Matt was patient with the listening demos to help me find the perfect pieces. I was happy they have this location in Newmarket since I live in downtown Toronto so it’s closer to me than their Barrie location.
-
December 2022 by Corby Simpson
I've purchased multiple pieces of equipment from EQ Audio Video over the last year to upgrade my home theatre. It started off with a Pioneer Elite receiver to replace my near 10 year old Yamaha. Great price, fast shipping, amazing customer service, no issues. From the new receiver, time to update to 4k. I was considering upgrading my tv for gaming and then keeping my existing projector for movies. I have a motorized screen that comes down from the ceiling in front of the tv for movies.I had many conversations with Matt about screens and display types and whether it's phone, in-person, scheduled screening or product demonstration, the EQ team goes above and beyond. For example, I was curious to see what the difference of gaming on a lower end tv to a higher end tv. Matt secured a PS5 (when you couldn't get them), ordered a tv for me to try and had me to come in and play some racing and FPS’s to try out 120hz 4k gaming. This, in my opinion, is spectacular customer service and there was no pressure to make a decision immediately. I knew I needed to take my time to make the right choice, but Matt made it easy to try things out before I made a decision.Ultimately, I decided to go with a projector and I pre-ordered an Epson LS12000. There’s a worldwide waiting list for these units and unfortunately, when it was my turn, I received a defective unit. When it was replaced, it was replaced with another defective unit. This has nothing to do with EQ, it was manufacturer (and bad luck) related. But these challenges provided Matt and EQ the opportunity set themselves apart from the rest. And let me tell you, the customer service, approachability, knowledge and willingness to resolve the very unique situation (which Epson also verified) were second to none.If this were to have happened at a big box store or so many other places, I would have been left to deal with the issues using Internet forums and a problematic unit dealing with the manufacturer to find resolution. Chances are, I would have a Reburbished replacement. But no, thanks to the dedication from EQ, I now have a brand new (not refurbished) Epson LS-12000 that's shining bright and sharp in my theatre. It’s taking on the gaming and the movies on the 120” reference screen. And the Pioneer Elite driving it is phenomenal.I wish EQ would add computers, appliances and vehicles to their offering so that I can buy it all through them just to get the service. Joking… But seriously… Not joking… I can’t emphasize enough how different the experience pre and post purchase is with this team. I may not be the easiest customer, but I’m a loyal one and EQ deserves the recognition.Matt, Ed and Michelle, thank-you for everything! It’s been a journey but one I’m glad I took with an exceptional group of people.Special shout-out to Matt - well done sir!
-
May 2022 by Doug Hall
Ordered a book shelf stereo through EQ Audio. Did the order on-line in September of 2021. Prior to ordering Michelle corresponded by email with me advising the pandemic impacted supply and that she could place the order but it would likely be a while before the item would be received. I have never done business before with EQ Audio in the past. Regardless, I placed the order and paid for it in full. Michelle kept me in the loop and updated. Received the unit late April 2022 with no issues. Thanks Michelle for your great customer service, communication and product delivery. Refreshing to know that a total stranger was so trustworthy. Love the stereo as well!
-
January 2022 by Steve Hall
I can not say enough great things about EQ Audio Video. Matt, Ben and Ed take customer service to a whole new level. The project was done on time, under budget and they delivered a home theatre, projector screen experience that continues to blow my mind every time I sit down to watch a movie, TV show or game. Putting the customer first is something many companies talk about but rarely follow through on. These guys do. I would highly recommend EQ Audio if you are thinking of upgrading your home Audio Video experience - it is well worth the investment.Steve H, Barrie, Ontario
-
December 2021 by Anthony So
I had a great expereince with Matt and his team. Matt and Ben were so helpful with my home theatre setup. They listened and provided great recommendations. They go the extra mile to make you happy. I am extremely happy with the whole process and end result! Thank you Matt all for your dedication and commitment. I definitely recommend EQ AUDIO to everyone!!
-
December 2021 by Kamil Shah
Matt and Ben were absolutely amazing to work with. My job was considerably smaller than what these guys do on a daily basis but they still did not hesitate to fit me into their busy schedule and get it done. Ben was the technician I dealt with and he was extremely thorough, knowledgeable and also took the time to SHOW me what he was doing and how, just so I know.I would highly recommend the team at EQ and I'll absolutely be going back to them for any future home theatre needs.
-
October 2021 by Karen Geng
Amazing experience with EQ Audio! Ed and Matt were knowledgeable, patient and very committed in helping us discover the audio system that worked for us. They spent the time getting to know our personal preferences and guided us to the right system.EQ Audio went above and beyond to make sure that we had a great experience from system selection to installation. They came up with creative solutions when it came to installation and were very attentive to our nuanced requirements. The entire process was also highly transparent which was very appreciated.Highly recommended and I look forward to working with Ed and Matt again in the future!
-
October 2021 by Crystal Law
Matt and team were awesome! I wanted to surprise my dad with a home theatre system and not only did they recommend something that was suited to my dad’s style, but the sound quality and everything else is amazing! They were quick to respond to any questions that I had and were able to deliver the system just in time for his birthday. They set everything up for me, from the hardware to tweaking the balance in accordance with the room (learned something new from them!), and ensuring the install was clean with minimal exposed wires. I can’t recommend them enough, and I appreciate all the help they provided!
-
August 2021 by Justin Lam
It was such an amazing experience work with them! They were transparent about their entire process, delivery, and fees. There were no surprises and we were looped in at every step. They provided great recommendations while being sensitive to my budget. After installation, they had a follow-up to ensure that I was satisfied with the products and that there were no issues with my setup.Next time I have an itch to upgrade, I will definitely look for them again! Highly recommend!
-
August 2021 by Reyhan Viceer
Excellent group of people to work with if you need a technical solution at your house. Ed / Matt and the team are always available to answer your questions. They helped us out by installing an 85 inch TV, sub, and 4 monitor audio speakers that sounds amazing.Recently Matt installed an amazing meshgrid network setup for our large house (we had issues getting wifi in certain locations). The setup is great and we've had no issues with buffer since. We even get internet in our backyard.Thanks guys, keep up the great work.
-
June 2021 by Mikey Adz
I had EQ Audio Video take care of my home theatre and HI-FI systems in Newmarket and they were absolutely amazing.I recently moved to London ON, which isn’t their normal neck of the woods, but I wouldn’t have anyone else come take care of my new systems.I had Matt and Ed design and setup my new home theatre, home audio and my dedicated two channel listening room.The EQ team is just amazing to deal with from start to finish!I highly recommend them!
