“I had an outstanding experience at this kids' shoe store! The staff was incredibly professional and attentive, carefully making sure that the shoes fit my daughter perfectly. They truly go above and beyond just making a sale; they genuinely care about the fit and comfort of their customers. I highly recommend them!”
“I ordered outfits for all three of my children for their baptism. All clothing and accessories are amazing and of high quality. Staff is very helpful and friendly. Thank you very much!”
“I always shop here! Perfect prices, great quality, and excellent service. The store manager is incredibly nice and professional. It’s always a wonderful shopping experience!”
“Amazing customer service from the team at uppercanada, I had the WORST experience at Cookstown earlier today and almost wrote off H&M all together, but this team truly knows customer service - honoured my exchange and I spent another $100! I didn’t catch the managers name but she helped me at cash at 6pm today! Thank you!!!”
“Store is well organized and tidy. Found everything I needed. Friendly staff.The Buy counter hours vary depending on how busy they get (first come first serve) so call ahead if you're selling to check hours for that day and what items they don't accept.”
“It’s completely unacceptable to lash out at workers who are simply enforcing store policies or doing their best in a busy retail environment. Minimum wage does not mean minimum effort — these employees work hard and deserve basic respect. If a return is denied, a discount isn’t possible, or a policy is explained, that’s not the staff’s fault — it’s the rule of the company.
Customers should remember that kindness costs nothing. Attacking staff who are already stretched thin doesn’t solve anything and only makes the shopping experience worse for everyone. Respect the people working here — they’re the ones keeping the store running.”
“Visited this store this evening, for the first time in a while. Last time I was here the return line was extremely slow. However I was surprised to see how fast the tall gentlemen at the women’s register was doing returns and the cash line by himself. He was working two registers at the same time, and he finished my return in less than a minute . Amazing work!”
“A fantastic store, right on main street. They have incredible animal or camping related designs and each item is extremely high quality. The owners are very kind, they gave me free socks for my wife on my first visit!!! The real star of the show is their shop manager - a very cuddly golden retriever. Must visit and you won't leave without buying at least 1 item.”