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“My experience at Enterprise Rent-a-Vehicle is always: Quick, easy, simple, and professional. I was not able to use a credit card (i was not aware of as a requirement) for a 20ft Truck and a manager was quickly able to accommodate me with a debit card machine instead. I was very appreciative for this. I have only used Enterprise for Vehicle Rental service and always will for the foreseeable future.”
“Fantastic experience with Penske Ottawa location. The staff at the front desk went above and beyond to make sure my husband and I had everything we needed for our rental. We probably asked for 15 different accommodations to our reservation the two gentlemen at the front desk did everything in their power to deliver on every one. Also, they never once seemed annoyed with us, even when I know our requests were a bit much. They delivered on every front. This level customer service was what all Penske locations should strive for. I will 100% use Penske Ottawa truck rental for my future truck rental needs. :D”
“I did not receive an email/message instructions on how to self-return the truck and had to figure it out on my own. I figured it out and the self-return was pretty smooth and straight forward. I received a refund for extra miles that I already paid for after self-return. The overall experience was good.”
“I rented a car here and the first thing I have to say is the attendant, Gehna, was excellent in customer service delivery. The cars are new and the price is a great deal. I totally recommend.”
“Great location for an u-haul neighborhood store. Has an u-haul store closer to me but they don’t have any parking for customers to leave the cars there. But the 1515 Merivale location offers tons of customer parking and the gas stations are right next door so it’s easy to refill before returning the truck. Counter staff is very friendly and pick up and drop off process were fast and trouble free! (Just make sure u book online and upload your driver license before hand, then you can be in and out in less than 5 mins). Overall, good location, good staff and good experience!”
“Abrar Matt and Basem are a wonderful team! Rental agreement was easy
Truck was clean
And afterhours drop off was available
Super satisfied”
7AM - 7PM
60 Rue Jean-Proulx, Gatineau
Truck Rentals
“This was the best rental truck we have ever had from Uhaul. Nice to drive, comfortable and reasonably quiet. The location is great, much better than picking up in a small parking lot somewhere. The only part of the experience I did not enjoy is at some point the online quote gave me a really good price, much better than I landed up paying. An employee explained that it may have been due to the site showing me a quote in US$.”
“Last Monday arrived on this area early on my reservation to pick up a truck. a reception guy (maybe the owner) told me we are not open yet?. I thought I need to wait for 30mins for the truck pick up since I'm too early. But that same guy on in the reception didn't let me wait and prepare the truck immediately. Very accommodating. Salute to you sir!”
“Excellent experience at this U-Haul location. Pick-up and drop-off were quick and easy. Nick helped me out and offered friendly, prompt service and took the time to explain everything about the truck for an easy drive. Highly recommend.”
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“Great place to rent! Easy to access and quick to pick up and drop off. I reserved on the website the day before and took me less than 5 minutes to go in and out and their vans were pretty new and easy to drive.”