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February 2024 by E Muir
Had a great experience in the store but their "Green Glove Delivery" is a complete scam. It is supposed to include "complete assembly and set-up of your new bed." However the delivery guys let me know because my frame is not a sleep country product they can't set it up. I called the store and a lady confirmed it's because of insurance reasons. I feel ripped off and lied to. Sleep country you owe me $60 + tax, that's not what I agreed to. Also, put an asterisk on your cards that advertise the service to clearly let customers know that's a limitation. Very dissappointed. Update: I finished the setup, it took me 45 minutes and I almost took out two closet doors and a ceiling fan in the process. I have a trash bin full of plastic, and my wife came home and told me our frame was from Sleep Country afterall. Totally frustrating experience.
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February 2024 by Wendy Denley
Since first purchasing our mattress at Sleep Country, we have become loyal, repeat customers. Sleep Country has the best mattress brands and a great inventory, and great sales. And our go to Sleep Expert is Leiam O'Byrne. He is so knowledgeable, so patient, he really listens to your needs and asks the right questions to help you find the perfect mattress for you! If you need a new mattress, we highly recommend you go see Leaim, you will be so happy you did. Thank you Leaim and Sleep Country!
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January 2024 by Jodie Gauthier
My husband and I went in the store durning Boxing Day sale and picked out a specific mattress and frame for it. We just got it delivered today (January 6,2024) and they gave us the wrong one. It’s not what we picked and paid for and now there telling us we might not get our money back?! We are not happy with this. We have no idea what to do know cause it’s the wrong mattress that we picked. So frustrating
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January 2024 by Al Wiggins
They don't except cash.and there should be an option to pay with either cash or credit.
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December 2023 by Best Oma
They have a wide range of models at all price points
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October 2023 by Mike Flanagan
We had come into the store to exchange a mattress that wasn't exactly fitting our needs. We were served by Customer rep Liam O'Byrne. Liam was knowledgeable, courteous, professional and overall all made it a very pleasant experience. Quite frankly he is an amazing asset to Sleep Country. You have a marvellous employee at that location Sleep Country. Anyone looking for a mattress please see Liam - you wont be disappointed.
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October 2023 by CORY WILSON
If you need a mattress this is the place. Super friendly staff. Knowledgeable in how important sleep is. Opened my eyes. Really.Wonderful experienceThe best.
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August 2023 by Kathy
The store on Carling Avenue,Ottawa has only one person working in store to assist customers. Customers left waiting while sales clerk is answering phone calls, etc. Ideally there should be at least 2 salespeople to better assist customers. I almost cancelled my mattress order because a delivery that was scheduled for a certain date never arrived. Even received the call the evening before to inform me of the next day delivery and to expect a text/call from the delivery person. It never came that day. I had to phone to see what happened. My salesman told me he was very sorry and that there was a system glitch were my order didn’t get through to be set aside for delivery. Had to wait another week for delivery. I am happy with my purchase and recommend the mattress , but Sleep Country needs to do better with improvement in equipping this store with more than one salesperson working during shifts. One person can not be effective at their job when required to do it all.
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August 2023 by Wendy Santo
They need more stars and number boxes to allow my extreme choices - more than 5 stars and more than 11 degrees of satisfaction. And infinity stars for Leiam who solved my problem with kindness, patience, creativity, and empathy. Being out of stock, he arranged for me to pick up my cushion at the distribution centre on my way home. What tremendous relief! The cushion relieves my back every time and makes driving pain-free. The word is already out that the Sleep Country on Merivale is the best and I'll be spreading that gem.
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August 2023 by Kaitlin Lewis
My partner and I went in and spoke with Leiam. He was very knowledgeable while walking us through their comfort levels and price points in different mattresses. He gave us great information and privacy (cause it can be a little awkward pretending to go to sleep) while we made our choices. We told him we wanted to check a few other spots which he strongly encouraged but ultimately he was able to show us the best options for our needs and budget so we came back three hours after our initial try. He was able to get us a mattress with a few extra perks and we took it home the same day!
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August 2023 by S. Pref
We had an amazing experience at this Merivale location! Leiam was a very knowledgeable guide! He explained all the facts and gave us great information. Not only this but he was very patient with all our questions and gave us a great break down of all their replacement guarantees. We even saved over 15% and got a rebate. We highly recommend this location in particular.
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August 2023 by Achment Dimitriadis
Great spot, fantastic products and lively crew, Got a $300 pillow from them that I never regretted. Comfort 100% and its good for your neck, posture and any past injuries. Go for it, you have a 5 year warrenty ;))
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July 2023 by AK MGO
This 5 star is for Robert!…he really took good care of my parents. My parents are older and they keep mentioning how great Robert’s customer service was. So thanks Robert!
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March 2023 by Chris Harrington
Staff were busy with other customers or on the phone. I left after 15 mins. Mattress mart on colonnade took care of me.
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February 2023 by Gerald Stroud (Truckerlee)
Sleep Country I think it's a goodStore, they no everything aboutAll of the different types ofPillows, and mattereses forDifferent ways that people sleepMy name is Gerald Stroud IamLevel 4 local Guide working forGoogle maps.
