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October 2023 by Jordana Tierney
I will never use or recommend this company! They were the subcontractor for my kitchen renovation and I had an awful experience! The day of install the crew was late so I called just to get an ETA as I was due back at work. The older woman there refused to check where the crew was and began lecturing me to the effect of “ young girls my age should learn patience”. It took all the patience I had not to gross her out on the phone. No matter my age or gender… my money is still green! Also all customers are owed a basic level of respect regardless of whether or not this woman thinks their age merits it! I have warned all my “young” new homer owner friends to avoid this place at all costs. Plus, lots of hidden charges.
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June 2023 by Deborah Stratton
We went to the store as we had delt with them before. The front staff were great . We had to go to a granite supplier which was close by. We picked out our granite. We needed 100 sq ft. We were told it would be $200.00 travel fee and quickly agreed. We kept trying to make arrangements for installation over and over again with no reply. We finally went to Cataraqui Granite in Kingston and were very happy
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April 2023 by marci shiaman
Top notch professional service, superior quality workmanship, attention to detail and amazing people super nice family business. ❤️ I love this company and will gladly do repeat business with them.
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March 2023 by Craig Dow
I have used Ottawa Granite Pro personally three times and have been thrilled with their work each and every time. When spending as much money as you do on a kitchen, I was hesitant to just pick a company out of thin air but with so many choices out there, that's what I had to do two years ago. I'm happy I chose OGP. I'm a realtor and refer clients to OGP often and everyone is very happy.They're great to work with, have fair prices and work in tight timelines. It's a family owned and operated business too.Here's a photo of their seams joining two pieces together. Can you tell where it is?
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October 2022 by Bruce Gard
We couldn’t be happier with our entire experience with Ottawa Granite Pro. Everyone we dealt with from beginning to end was friendly, knowledgeable, and courteous, from selecting the slab to measurements to installation and billing. We would use them again without hesitation.
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September 2022 by Pam S.
I called about a job …. Told to hold then they just hang up …..My husband went to their location to talk to them about the job and look at the stone but was ignored ….. he said hi….perhaps she think he dresses too poorlyWe went mainly due to a glowing referral ….. the service we received is nothing short of rude
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August 2022 by Jason Dong
Rude rude rude the old women is super rude. How do you run a business like this? Very confrontational and threatening.why? Paying 2-3 days after the job because I would rather pay in person . I also had family emergency. Spending a few days in the hospital is not good excuse for her. She demanded I pay immediately (the other 50%) Apparently I’m too poor to pay. Being accused of not paying just 2-3 days after the job ( due to family emergency) is outrageous. Received verbal abuse when explaining to her. The installers were a bit moody too.. although the more experienced of the two did a good job.. They have some good people but the female owner is just. outrageous and super rude if you enjoy being threatened and rude customer service by all means! A good product doesn’t justify rude, threatening and verbal abuse! Up to you. See attached photos of their work.. good price but not up to my standards…
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January 2022 by Konstantina Yotova
I would like to start by saying big thank you to the whole team! From the beginning to end, the service provided by Ottawa Granite Pro was highly professional, timely and with great attention to details. During the initial process of choosing the type and colour of our countertops, Nick and Peter guided us with patience and advice, customized to our needs. The measurements were taken extremely accurate and professional with consideration of our preferences, type and installation specifics of the appliances and countertops. And then, the installation was completed earlier than expected, very professional, with attention to details, clean and with consideration of all Covid measurements. We even received great ideas and recommendations for maintenance and cleaning. I can only say the best for the whole team and warmly recommend their services. Thank you!
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November 2021 by Victoria C
We can't say enough of great things about this company as they are simply the best! We have been using them for 3 years on several of our projects, residential and commercial. They always deliver a great quality product at the best price in town! The team is always professional and a pleasure to deal with.
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November 2021 by Cathy Meade
We were so happy with our new countertop. The process was amazing from start to finish. Prices were good and the installation was done in a professional manner. We would highly recommend this company. This is a family run business and their dedication to quality service makes them so easy to deal with.
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September 2021 by Sharon Parisien
Ottawa Granite Pro Inc. was recommended to us by our Cabinet Makers... we were welcomed into the warehouse to see in person all options available and made our selection... when it came to installation, we were pleasantly surprised that it took place almost 10 days earlier than originally planned. You will not be disappointed! Nick was our main contact, he was very pleasant and professional. LOOKS GREAT!!
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March 2021 by Private User
I was surprised by how rude the man was. I am not sure if it's bad communication skills or just plain rude. I had an issue with the faucet hole on my granite countertop that needed repair and I contacted this business for help. He told me that if he repaired the hole with epoxy, moisture might seep through to the stone again in the future. When I asked him if there was a way to fix the issue 100%, he said that would be to fill the hole with granite, but he was not able to fill the hole with granite. When I asked him if he knew who would be able to fill the hole with granite, he said that was a funny question. He then told me to " go find someone to fill the hole with granite" and hang up, leaving me still holding the phone to my ear, puzzled, wondering what had just happened.
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November 2020 by Rhenia Wright
I can’t say enough about the quality of the service and craftmanship of Ottawa Granite Pro.We contacted Ottawa Granite Pro in November 2019 after a flood at our home that necessitated that we remove and re-install all our cabinetry, granite counters and flooring. Our timeline was very tight as we were living away from home during these renovations. Suffice it to say, we were more than a little overwhelmed.After explaining our challenges, Ottawa Granite Pro managed to fit us in to their very busy schedule. They were warm, attentive, empathic, prompt, professional, honest and remained in contact throughout the entire process. They exercised care while installing the counters and did so quickly and professionally. In addition to their service, I can’t say enough about their craftsmanship. I have lived in and visited many homes with granite counters and believe me when I say, their seams are the most beautiful “seamless” seams I have ever seen (see photo). Our contractor who has been in hundreds of homes marveled at how undetectable and smooth to the touch the seams were.We received amazing service at a time in our lives when we needed it most and we will be forever grateful lifelong customers.
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November 2020 by Philippe Tessier
Good workers. Did a great job. Well priced. One piece was just slightly off and we didn't even notice it but they brought it to our attention and came back 2 days later to change the piece. Would recommend these guys.
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November 2020 by Uppals
We highly recommend Ottawa Granite Pro. Great family run business with attention to detail and solid professionalism. They deliver what they state. We had our kitchen done 11 years ago and just completed our bathrooms. Not an inch of difference in their quality of work in all these years. It shows the consistency in their commitment to every job they handle. Don't shop around. Trust their expertise and service delivery.
