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February 2024 by BK BK
One can get mattresses, beds, sofas, furniture at a great deal!!!
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February 2024 by Sandra Zimmerman Mahoney
Great service. Ask for Bill!
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February 2024 by Florence Silvestro
Just purchased a king size mattress at the Colonnade Road store. Roberta,our sales person, was so helpful - knowledgeable, attentive, patient and efficient in conducting the sale.The delivery gentlemen were prompt, polite and very quickly completed the transfer of the ‘old’ mattress and set-up for the new. All this was completed on time in the midst of Ottawa’s raging snow storm! Thank you!
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February 2024 by Just Mason
I was really impressed with Mattress Mart. I had bought some split boxsprings from them before but this was our first time buying a bed. The sales staff was very nice talked with us after we had a look around and I didn't feel pressure to buy a bed. I purchased the bed and asked for a later delivery which was no issue. I even added an extra item to go along with the bed after the purchase (a frame) and it was no problem for them delivery the bed, boxspring and frame. The movers installed the bed, they were efficient and friendly. Even the delivery I was given a 2 hour window, but was texted they'd be there in about 15 minutes. Our bed is very comfortable and we're happy with our purchase.
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December 2023 by Maggie
Went to buy a mattress because our one was totally done. Sales team was amazing Evan was there the first night we went and informed us about a lot. The next time we went we had an older gentleman who helped us and the service was amazing once again. We found the PERFECT mattress for us. However we were set to pick up in 7-10 days. I called multiple times and got a little run around regarding the mattress delivery date. WELL after speaking again to a few people who's names I did not get I can say they promptly found a solution as I have guests coming over and no extra mattress. They are providing one at no cost with delivery right to my house. I can say I'm fully satisfied with sales/ corporate and how they handled the delay. I will update my review once I receive the original ordered mattress.UPDATE: Called again as it's been the amount of time they said our mattress would be here.. they didn't even have it on order! I tried not to get upset but I keep going around in circles trying to get the mattress I paid for and now have to start payments on.. when I don't even have it.. if I knew it would be this hard I wouldn't have gone with them for my first time purchasing. Hoping they can finally deliver MY mattress after a month of waiting.
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November 2023 by Knight and Son Studio
Bill was always responsive and very adept at problem solving when I had more specific requirements because of my furniture arrangements. I took advantage of their exchange process as well and found it really smooth. Would shop here again for sure!
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November 2023 by Jacques Ledoux
Another great service received from Roberta at Mattress Mart on Colonnade Road in Ottawa. She has great product knowledge, is professional and will find and sell you only what you need. Thank you Roberta once again to you and the wonderful staff.
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November 2023 by Cameron Angus
Great service - Joanne was very knowledgeable in helping me choose the right bed frame. The employees are always patient with all my questions and phone queries. Great value and quality products for my money.
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October 2023 by Alexandra Mews
Bill was amazing! We had a dire situation with our 87 year old mom post hip surgery and is in rehab mode. Needed a solution same day and Bill came through for us! We are beyond grateful for Bill’s efforts and the rest of the team at Mattress Mart! Def recommend!
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October 2023 by Laura
I recently purchased from Mattress Mart a second time because it is the best place for a one-stop shop; they have a great selection of bed frames and mattresses for a great price. Roberta helped us out both times and we are again super happy with our purchase of a king size bed frame and Kingstown mattress! She is an aficionado when it comes to mattresses and selected the perfect mattress that fits our needs. We’ve been sleeping like babies ever since! Roberta was attentive and honest when it came to selecting the fabric and colour of our bed frame, and we absolutely love it. Thank you Roberta and Mattress Mart for your great customer service.
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September 2023 by Lara A
I felt disrespected by the delivery person today although the Colonnade store staff were EXCELLENT. This person was meant to set up the mattress in the the bedroom but they refused to take off their shoes; they were either going to walk all over the carpet with their shoes and or leave the mattress at the foot of the stairs, they chose the latter .The website says "The first thing our drivers do when they enter your home is remove their foot wear at the door. They will exercise the utmost respect and care for your home," so I couldn't help but wonder why I was treated disrespectful and if they would have treated other clients that they perceived differently better.I called the store and they sent someone else to come help me because I couldn't carry the mattress up the stairs on my way. Although the second person was nice, I had to finish the set-up because they had returned the delivery truck to the warehouse. (Not a big deal because the heavy lifting had been done.)Management, please advise your delivery personnel to treat everyone with respect. I too deserve to be respected because I paid for the product/service. I will be returning to the store, like I said earlier, the store staff were excellent.
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September 2023 by Kelley Richardson
The staff was amazing so knowledgeable at helping me pick out the perfect mattress from such a wide selection. Delivery was hassle free and on time as promised. I couldn’t be happier with my new mattress.Thank you!
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September 2023 by Natalie Kerubo
I visited their store a few days ago. I met Joanne Creighton. Easily one of the sweetest people I’ve ever met! We weren’t too sure what matress to get when walking in but she made sure to take us through all the options that would suit our preferences.She’s so funny and the perfect person for the job! I would 100% recommend anyone to visit their store. Ha! Learnt a few things about mattresses too! If I could, I’d buy a mattress everyday just to support their lovely business! This is the one!!
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August 2023 by Michelle Chivers
With 34 years experience as a supervisor, I commend Maya Aden.My husband and I were impressed with his excellent customer service. He is pleasant, polite and efficient. I contacted Maya for our second purchase of Kingsdown mattress due to his pleasant demeanor and ability to get things done quickly. You can sense that Maya cares about his customers and he wants to connect the right product to the right customer. Mattress Mart is lucky to have such a excellent employee. I will recommend him to my friends and relatives.
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August 2023 by Hediyeh mk
Maya Aden was an amazing sales associate at this location. He was educated, patient and polite with the various questions we had on purchasing a queen mattress. He even took his time to provide us with alternatives to better the deal. Greatly appreciative of his service, it really made our visit run smoothly.
