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November 2024 by Alainlivan Hernandez
Number on uneven shoes. You have to check well
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October 2024 by sara Lindsay
i love shopping here
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October 2024 by omar bahget
Concentrated discounts on some options
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October 2024 by Mir Ahmed
Lot of clothes to choose from.
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October 2024 by Ali Jafri
Fabulous customer service, Winners 3900 Grand Park Dr Mississauga ON . Approached Sofia without me asking she figured out by herself that i was looking for washroom , outstanding customer service skills …! Thank you Sofia !
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September 2024 by Fabiola Cruz
Very clean and well organized
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September 2024 by Charlotte Lush
Went to winners and tried on some clothes today. Sarah was working in the fitting rooms, she was super helpful and super nice! She gave me some great ideas and was overall delightful. It’s employees like her that make people want to go back and shop. Thank you Sarah, for giving me such a wonderful experience.
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September 2024 by Savvy
Cashier was super nice
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September 2024 by Safeena Khan
One of the best locations for great collection and deals. Visited 2 different locations in a week and this one had far more variety in terms of collection and amazing deals.
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August 2024 by Suman Bicker
Nice place to shop summer dresses!
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August 2024 by Bembol Manahan
Tip. Don't second guess buying it. The next day it was gone.
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July 2024 by Mary Joke
Good prices.
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July 2024 by Arulmathi Ramalingam
It is a nice place for budget shopping. we have to visit frequently for exciting offers especially for clothes.
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June 2024 by Ricks
This location seems a lot messier than others
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June 2024 by Anna Pallotta
Hello:
I had purchased an outfit on April 22, 2024. I was in a rush, did not try on the outfit, but asked the cashier at the time what the return policy was. I was told 13 days or else it goes on a store credit card. I was also asked if i had a TJmax card and i answered no.
Today, being the 13th day, i opted to go to the Grand Park location in Mississauga, explained I wanted to return the item purchased, and the cashier, without any personality may I add, advised me that i have 10 days to return the item, therefore this would go on a store gift card. I explained what i was told on April 22nd, and the cashier advised me i was misinformed. I asked at this point for a Manager, and was presented with Olivia. Olivia explained the same thing her peer explained to me, and added that maybe i did not hear right. I explained to Olivia that I did in fact hear correctly, and my daughter who was with me could vouch to that. Olivia proceeded to say that she would give me a credit this time to my debit card and in the meantime, maybe i could register on line for the TJmax card, and my daughter could help me register on my mobile device. The cashier who I dealt with before the Manager Olivia, under her breath said " you could check on the receipt next time as well".
I left the store, with my credit to my debit card, but did not feel that Olivia ( the Manager) was professional, so i returned to the store, and expressed to Olivia, that I am a Manager at a leading customer service company, now for 36 years, and if i could give her some feedback she should never assume. She assumed that I did not hear right, and she assumed that I needed my daughter to help me on my mobile with registration of the TJ Max card. I expressed that i felt insulted, and I found her to show a lack of customer service and quite frankly I found her to be rude.
I am appalled at the lack of customer service both the cashier and her "Manager" Olivia displayed, and was offered to speak with Peter, who i was told was Olivia's Manager. Interesting. Who is the real Manager at this location?
I spoke with Peter who listened, displayed empathy and apologized. I accepted his apology, but in the meantime, I do have some concerns overall"
Olivia and her peer the cashier both need some coaching and training on how to show empathy, demonstrate listening skills and to not assume.
Olivia should not be in any leadership position, until she learns, soft skills, empathy, and learns how to not insult a customer. She would never be employed in my business.
When someone asked for the Manager, the cashier should not share her two cents ie: : " You could of checked the receipt next time, as well" If i am dealing with a Manager, then the cashier should just listen and learn, so continue to escalate the issue.
When a customer asks for a Manager, the real Manager should address the customers concern, not a "so called Manager". Who is the real Manager? Olivia or Peter.
Employees should learn to smile, and if they don't like their job, they should find another one.
I look forward to hearing back from you. I am truly disappointed with the experience I had at this location, and hope that you take my concerns, and act upon them. These two ladies need some really immediate training on how to be respectful to customers.
