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January 2024 by blake day
I spoke with a jeweler about a Cuban chain on Instagram we agreed to a price and I was sent a link for payment. I processed the payment the same evening I got the payment link. On January 3rd on January 8th I reached out to them again as I have not received any tracking info or updates only to be told that the chain I bought was actually sold and they only had heavier chains available and I would need to pay extra. Now I get more gold cost more money but why after 5 days did I have to inquire about my order to find out the chain I purchased was actually sold to someone else. Not the store reaching out to me to inform me of the situation. I agree to pay the extra for the heavier chain and I made the payment. I was told the chain was being shipped on the 9th to the Canadian location and they should have it on the 11th or 12th and then it would be shipped over night to me. Well I finally got the chain on the 19th and although it's a nice chain it's not 6mm but 5.5mm not a huge difference but also not what it's advertised as. I would definitely think twice about every placing and order them again and would not recommend any family or friends to shop there.
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January 2024 by Gabriel Martinelli
If I could give 0 stars I would. PLEASE do not shop from here, you will be scammed into paying thousands for a moissanite ring when they cost less than $800 to create and be told it’s a lab created diamond.Do not fall for their tricks with security to create a sense of luxury. It’s completely false advertising.
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December 2023 by Lu Dechev
They keep getting robbed. 2 times now this mth. Frankie diamonds over on ig flexing super hard for those stick up boys and looters. This clown is gonna cost you the entire business running his mouth off on social media. Reap what you sow. Karma chameleon!
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September 2023 by Sabrina Campoli
Terrible customer service!!!!!! Save yourself the trouble and buy from other jewellery store that cares about their customers. I received a five carat diamond tennis bracelet as a gift from this store about six months ago. I was wearing the bracelet on the weekend at a party and all of a sudden the bracelet broke off my wrist. I called the store yesterday to let them know what happened and the man that answered the phone said that since I've had the bracelet for six months already it was my fault that it broke... I explained to him that I didn't do anything to cause the bracelet to brake, I was simply wearing it and the chain snapped off my wrist. I asked for the bracelet to be replaced given the poor quality of the item and he said that it would only be replaced if I put in an insurance claim. His only resolution was bringing it in to be repaired and immediately hung up the phone on me. After this experience I don't trust this store to repair the bracelet and will bring it to my own jeweller to get fixed.
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September 2023 by L R
Second time ordering from Franky and White Carat. Can’t say enough, thank you!!! Brought in my idea for a custom piece and it was all smooth from the start. They are extremely knowledgeable and patient with my ideas. Just received my piece and I’m already looking forward to coming back again. Thank you !!!
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July 2023 by Gym Workout Zone
White Carat Diamonds is a luxury jewelry store located in Erin Mills, Ontario, Canada. The store specializes in high-quality diamonds and other precious gemstones, and offers a wide selection of engagement rings, wedding bands, and other fine jewelry.One of the most popular offerings at White Carat Diamonds is their selection of diamond engagement rings. The store offers a wide variety of styles and designs, from classic solitaire rings to more modern and unique designs. Customers can choose from a range of diamond shapes and sizes, as well as different metals and settings to create a ring that perfectly suits their style and budget.In addition to engagement rings, White Carat Diamonds also offers a wide variety of other fine jewelry, including bracelets, necklaces, and earrings. The store features a range of styles, from classic and timeless pieces to more modern and unique designs.One of the things that sets White Carat Diamonds apart from other jewelry stores is their commitment to quality and customer service. The store's staff are highly knowledgeable and experienced, and are always happy to answer questions and provide guidance to customers. They also offer a range of services, including jewelry repair and cleaning, to help customers care for their precious pieces.Overall, White Carat Diamonds is a must-visit destination for anyone in the market for high-quality diamond jewelry. With their wide selection of engagement rings, wedding bands, and other fine jewelry, as well as their commitment to quality and customer service, White Carat Diamonds is the perfect place to find the perfect piece of jewelry for any occasion.
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June 2023 by Christina Sborlini
If I could leave a -5 review I would. To start, the customer service to get an appointment was terrible. Then arriving at the store, they make you wait outside while the security guard interagates you with 10 questions. I was looking to drop off a gold necklace for repair (lengthed) that I purchased in August of 2021 - I had to boarderline beg the useless guy to look to see if they have the necklace in stock. He checked for approx 45 seconds then turned back to me advising that the necklace I have is discontinued?? It’s a plain linked chain mens necklace ?? he didn’t know the name of the necklace - I asked him to pull up my profile to see the exact type and he refused. The security guard thought that my situation was quite funny and started laughing ? Extremely unprofessional. I’ve never experienced service like this in my entire life and have never wrote a review but felt that this situation needs to be enlightened. The necklace is a gold necklace and wasn’t cheap, I purchased it for my boyfriend for our anniversary and was really hopeful that it could be repaired. DO NOT purchase from this store. Clearly the jewelry is not custom and good quality and they have no sense of customer service and it’ll be a waste of your money. Save yourself the incompetence and go to a jeweller that knows what they’re doing and selling. Please go somewhere that you will be well taken care of post purchase on your valuables unlike this joke of an establishment.
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June 2023 by Jewels Ed
Terrible “after care service” they take your money and treat you like garage. If I knew the quality of product was so poor I would have NEVER bought wedding rings from “Diamond Queen”. We already have missing diamonds and it hasn’t even been 2 years.
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December 2022 by Mariana Hanson
I had a great experience specifically with Lard who designed and produced my custom chain. The service was great and attention to detail unmatched. Turn around time was good as well I’ll definitely return for my next piece.
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December 2022 by Bossy
The worst customer service I’ve ever experienced. I was quoted 3-4 wks for my pieces to be completed. It took 11 for me to receive them. Upon receiving my pieces they were crooked and not done properly. It has now been going on 14 plus wks. Trying to get any response is next to impossible. They won’t answer my calls or Instagram msgs. They keep saying they will call me back thru txt and they are busy serving other customers. Do not get work done thru them ever. Jus a run around and no care for their customers. Only concerned wit getting money and not the follow up service. Only time I can get a response is if I ask about a new piece. I had to cancel my birthday trip I had booked due to the fact my order was coming the middle of the wk when I was supposed to be out of town. No compensation for cancelations of my 1500 flight and hotel. My pieces should have been ready by November. My trip was Dec 3rd. The worst place ever
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December 2022 by aksmzk
Online experience was sub par. I recommend going in person and checking out the pieces.
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December 2022 by Shriya D
Unfortunately I had a really poor experience with diamond queen. I came into the store looking for a ring which was posted via Instagram. The person who was assisting me continuously told me that I wouldn’t find this ring anywhere else and I should pay over 8k for it. (She was aware I really liked the ring and that I specifically came to the store for it) There was no information provided to me about the product, neither was I able to see the diamond certificate. It was more a sales tactic rather then genuine service. Although the product looks great, the service I received was disheartening and unprofessional. They also provided no flexibility in payment and assured me it was the last product available which also turned out to be not true. I decided to search elsewhere for my diamond ring as the service I received felt like I was being pressured to purchase without even having my questions answered.
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December 2022 by Marie-Soleil Germain
I have contacted Franky thru instagram , First started with customer service . I do understand that they are busy jewelers but letting their customer on views for days is not professional. I received my pendant in time which is nice , diamond quality is the same that we discussed.I brought it to diamond lab to check everything.Only problem with the pendant is the weight of gold . He made the price higher because i’ve asked 100g of gold . The pendant weight in total 91.18g , i am not gonna do a big deal about it but when i buy something i love to know where my money goes ! I have asked 3 time for a detailed receipt with exact amount of diamond & weight of gold ; i am still waiting on it after 20 days left on read .I dont mind paying but im expecting the service that goes with it .Kind of disappointed wont go there again .
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December 2021 by Michael
Well, I was about to place an order here. Guess I won't be now. When I buy jewelry, I don't buy from places that have the types of negative reviews that this place has. Its too bad because I'm also in Canada and loved what their Instagram and website have. But I just wont risk it with sketchy reviews like this. Of course not every business has good reviews all the time, but the difference is that you can tell when its just a bad experience or a high maintenance client, or a random complaint. These complaints are definitely concerning. I will only buy from jewelry stores that have predominantly all high reviews, or complaints that are harmless. Complaints like the kind listed here are a major red flag. Its really disappointing because I wanted to make a purchase here on a tennis bracelet, but just decided to do some research here first before making my purchase. And now I have decided not to make it.
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December 2021 by Nathan Bagherian
I've ordered multiple times from them and never payed for shipping due to ordering over x amount of money. I was charged $30 for shipping on an order over $1400, I asked why, I was called and told that it was fed ex, meaning it was insured over night shipping vs Canada post shipping, that may take more than one day to get to me. Then I was told by multiple employees that my order had been shipped (it wasn't). I had to ask many times about when I was receiving my order. I also sent a ring for a repair and they stated it would take 1 week for the ring to return to me, and it took over 2 weeks. There were petty lies in the conversation such as, not pressing send on the answer to my messages, yet my messages weren't even read. I'm not sure if they know that you can see if a message has been read on whatsapp, as well as the employee logging on and off of whatsapp for hours and never opening my messages, until multiple were sent. I planned to order many more times from the Erin mills location, however after the customer service provided by multiple employees, I will be taking my money elsewhere. If you're reading this review, look at all of the other negative reviews, they have a lot of likes on them for a reason.the same issues are seen time and time again. Edit: I also asked for an appraisal and they said I'd receive one, but I didn't. If anyone wants to see the terrible service I received I'll send the messages.
