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February 2024 by Sarah Blackmore
Big store and love all the different options and how the men's and women's departments are labeled. Absolutely love there mens sweaters as a tall girl and there pull overs in the women's section
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February 2024 by Soso Mmm
I came to the store on Sunday afternoon there’s table has the sign 2for $15 or one for 10$ when I took the shoes I picked to cash the cashier said no it’s buy one get second 50off ..! Seriously ? so why the sign is there to waste customer time by line up ..?And the cashier was so rude didn’t even said sry… she’s no this is not the promotion..!Like seriously…?!?Bad customer service..!Im not gonna cashier name , but hopefully management train people how to do their job in proper way especially dealing with customer service job ….!
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February 2024 by Layla D
Very disappointed today. Found some shirts today on the sale rack, when I was checking out the cashier (brown girl with glasses) said they aren’t on sale. I didn’t know why she couldn’t honour that price and I even showed her where I got them from. Ridiculous service and very rude.
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February 2024 by Neesh
I went up to the counter to ask a question about an item I got awhile ago and the cashier I was talking to was trying to explain the policy but another girl with braids and glasses who was really rude came up the us and told me to step back because the cashier was counting her till. She said I can't be standing there. I have no problem stepping back, but this girl who I think is the manager was so rude and seemed really annoyed with her job. The cashier with long black hair and glasses that help me with the policy was very nice and polite. This store needs more people like her.
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January 2024 by Christine Pinheiro
Slow at billing , the person was being trained and didn’t know to fold clothes . The person coaching didn’t bother to teach them to fold clothes it was rolled into a bundle and given to me .also they forgot to remove the sensor from the dress .
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January 2024 by K. Fatima
Very rude cashier!!!! Rolling her eyes on us and asking us for ID for giving cash! Never been treated this way.
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December 2023 by kirti sohal
Staff is so rude and pathetic. The manager herself was not sure about the return policies. They sell torn clothes and do not even do the refund fot it. It is ridiculous. I wish I could get the owner's contact so that I could personally tell that how pathetic the customer sevice was and how it can lead a negative impact on customer. I will never ever recommend it to anyone.
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October 2023 by Alana Dunkley
Staff are incredibly rude. I went here yesterday with friend, staff were giving me dirty looks and side eyes. I simply asked about the sale and the girl didn’t even look me and had a terrible attitude as if I was bothering her.
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October 2023 by N K
I normally don’t do this. We had a great experience at the store shopping for my girlfriend. Great fall selection!!! The girls at cash were really nice regardless of encountering some difficulties. Keep smiling, great work !!!
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October 2023 by Nada Aboulwafa
I had an amazing experience at this location! Great deals and Aida, my cashier was so sweet and helped me with everything I needed and more with excellent customer service. Highly recommend :)
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October 2023 by Leah Parker
Went in to try a few things. The changing room was grossly dirty. I set a pair of black pants on the floor as there’s no stool or mirror in the change room? And when I picked them up it was literally white from all the dust. Gum everywhere, Over all really nasty.
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August 2023 by A J S G
Hello, I want to say that in my visits to buy in this store I have done well, especially when I have been attended by Aida is a great worker very efficient, cheerful and helpful is always willing to help you with whatever you need and I really like the way she serves. I will keep coming back to this place and I will look for Aida to attend me because she is great. Thank you
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August 2023 by Neha Dighe
The cashier at this time 7 55 pm today. I dont know her name. She is the one with long black hair. The most rude person i have met.i asked if i can exchange one garment which i had purchased from other urban planet.The first response was final sale and ITS NOT MY PROBLEM.I have never such response.Very disappointment with the service.
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August 2023 by Dani Alaesh
The lady with red hair, they called her a manager, she is the rudest person I even dealt with,She was waiving her hand while giving me her back without looking at me, saying you can go to the cash and gave hard time to the customer was front of me, same to the cashier, like are you serious lady...... WHY!!!I dropped my picked clothes on the table and left, not to come back anymore.Goodluck keeping your business this way,I feel sorry for the team if they have to deal with this person everyday
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June 2023 by Laila Z
Manager Dunya has issues with every customer for some reason. All the other reviews are true, I came here to leave a review about Dunya as she had treated me extremely awfully for no reason and just unhinged when I was being extremely polite. Come to find out all the other reviews here had the same experience as me... Not sure why Dunya is still working there if she is aggressive with every customer that goes to her at checkout..