-
October 2023 by Shal C.
After having researched the furniture pieces I was interested in purchasing I went to the location on Argentia. I walked in and began checking out the items I was interested in. Just a few minutes later another customer walked in and was greeted with profound enthusiasm (she was white). I was totally ignored. No one bothered to ask me if I needed any help apparently because I am a person of colour? I walked out of the store deciding to take my business elsewhere. I probably make 2-3 times more income than the staff there but they likely assumed from the colour of my skin that I could not afford to buy anything from their store and therefore ignored me. From reading another review there appears to be a bias. Staff like this do not deserve to keep their jobs. The company should train their staff appropriately.
-
June 2023 by Michelle Pereira
Great experience at Urban Barn Argentia. Angie was super helpful with my online order and exchange.
-
June 2023 by M M
They should train their staff to be more service oriented and trained to deal with multi cultural customers.. the staff does come across a little on the edge when they see a member of a different. Immunity walk into the store! A bit of sensitivity training may go a long way to increase sales and traffic to the store! This goes back to the store management and how they themselves run the store!
-
June 2023 by Blaine Dustin
Thank you to Angie and Courtney for providing an amazing shopping experience , home decor and on point fashionable furnishings to bring your home to the next level . I sound like I’m gushing but at these prices why not !!!!!!
-
May 2023 by Diana Reichert
Very impressed with the kindness of the team. I stopped in just a few minutes before closing, thinking they were open for another hour. They did not make me feel rushed and helped me with a quick purchase.Beautiful pieces.
-
May 2023 by Antler Investments
Always pleasure dealing with Tina , just picked up remaining two Bar stools that I ordered month ago , she also helped with couple of other products I bought at the store .
-
March 2023 by Wendy G
Excellent customer service from Tina. Very helpful. When I got home and was unsure of my chair purchase she helped me via email and phone to choose the right chair. Moved furniture around in-store, sent me pictures and involved the rest of the staff in helping me decide. Went above and beyond. I did end up changing my mind and she directed me to a closer urban barn to change my order. It is because of service like this I have purchased so much from urban barn. Also they have great stuff!
-
February 2023 by Antonietta Chirco
Great experience, Nikki was very welcoming and knowledgeable answered all my questions explained the different fees with delivery. I was so happy when I left and I finally purchased my table. Thank you for a wonderful experience can’t wait to do more shopping ?
-
January 2023 by Kristina Proctor
I have been shopping here for 15 years and bought some amazing pillows recently which were on sale. The staff went above and beyond by calling another location to hold the remaining quantity of pillows i needed. I love Urban Barn and their customer service.I am a lifelong customer!
-
December 2022 by Chris Simmons
Tina was tremendously helpful! She took her time to ensure the pieces we chose would fit perfectly in our space. Highly recommend!
-
November 2022 by Meville Hipolito
Excellent staff. She helped with the different options with the fabric and sizes of the couch we are interested in. I highly recommend this store.
-
November 2022 by Carol Lampert
It was a wonderful experience with great customer service. I am very happy with my purchase.
-
October 2022 by Maria Marques
Wonderful place with so much to choose from furniture and decorations for your home.The customer service is excellent they are always ready to offer ideas on furniture and decorations for my house.
-
October 2022 by Sheila Morgan
Staff, both Nikki and Cheri extremely helpful, provided all information and were knowledge about the product.....Never been in Urban Barn before, but can assure you will be my first stop from now on....Great experience, quality products and competitive pricing.
-
September 2022 by Saira D
Great store with very helpful staff. Nikki helped us pick out the perfect table for our dining room. And then emailed us a few weeks later to let us know the chairs we were looking at (but didn’t buy with the table) were on sale. Great service!
