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November 2024 by Simerpreet Kaur
I visited Swarovski in Erin Mills Town Centre and one of their staff named Omar was very rude. He don’t know how to behave with customers. Poor customer service I have ever seen before. Worst experience ever.
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August 2024 by Carmen D (DC)
Great customer service and a wide choice. Shopped for friends and myself!
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August 2024 by Cass Arraial
What a disappointing, disrespectful, racist and disgustingly rude pair of associates. TRUST THE RECENT REVIEWS!! Absolutely appalling.
They’re disrespectful, condescending and act as if you are bothering them at work. From the second I walked in, I was approached and spoken to very different, than the previous 2 clients who were in the store. They are unwilling to help, and despite the two employees having two completely different answers to what their warranty policy is, they managed to make the experience so bad that I will be sure to never shop at this location ever again and will be following up with HQ based on this experience.
Even if you bring in your item as stated upon the website, with proof of purchase, all the boxes, and the item in near original condition, they will accuse you of it being snatched off… when it is very clear that this is a major defect in the production of the item. The item could have never fallen apart so clean, if this was not a defect. And then, her next excuse was “this item is old”… I then corrected her and said well this item was purchased in February 2024 (just a mere 5 months ago) and it’s still being sold online? I can’t imagine if I had brought something from a year or two ago that’s still under warranty! I wonder what their excuse would’ve been then. Regardless, even IF the item was old, this does not constitute this being said MULTIPLE times to the customer and rudely, when your warranty clearly states it’s covered for 2 years, if not 3 years for some items.
Despite this, I continued to question their warranty policy as the two ladies were giving two completely different bits of information. I continued to attempt to be patient and continuously ask for other options to solve this matter, as I was trying to be as flexible as possible. Instead, I was constantly seeing a smirk from the associate to the right, who initially accused me of bringing in a “snatched-off” item and she was also the same one saying the wrong warranty information vs what was listed online and something different than what her colleague said after her. And as for the second associate/collegue, the special “I’m better than you and won’t do anything other than lifting a finger to help” smile was cherry on top.
After she asked for proof of purchase twice, despite me offering it initially and having the information ready, upon showing her the email receipt, she then tells me “I don’t need it. I trust you.”…? Why in gods name would you ask me for it then turn it away the second I show it to you?
After about 10 minutes of going back and fourth, attempting to be patient with the blatant disrespect I’m receiving and their “warranty” policy changing every other sentence, the final straw was when I was asked what other options there were. As I would be open to purchasing an alternative item, despite this one meaning so much to me, I was told to go elsewhere and “shop somewhere else within your budget as at this store, you’d have to spend more money for everything in here…” with a petty smile…. My jaw dropped. At that exact moment, I decided it was immediately time to pack up my items and leave this store. This is Swarovski at Erin Mills… not Yorkdale, not Eaton Centre. I have had better treatment at real designer luxury stores than I received here. When I confronted them about this statement to shop within my assumed budget, they had nothing to say. They were confused as to why I wanted my item back in my box and told them I won’t return to this store due to their MANY assumptions and rude recommendation to “shop somewhere else as at this store, you’ll have to spend more money”. I don’t know how one could even be confused when you treat a customer as garbage.
Not once was I asked what my budget was or offered a recommendation. Racism was VERY clear here, being of a different race than the other customers who were inside. I took my bag, wished the ladies a “lovely day” and in response, didn’t get a single wor
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July 2024 by Shams Al-Azzawi
Aliyah was very sweet and helped me throughout the whole time while I was looking for a necklace. Thank you!
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June 2024 by Vatsal Thakkar, CPA
Beware from the sales agents and manager working here. They will say something while sale, which is not true and at the end you will end up getting frustrated.
We were told that they have our invoices in system. We lost the receipt. And now they said that we need to have the receipt. So stupid of you guys.
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June 2024 by Khalid “Kal” Hasan
Beautiful bracelets for Prom for teenager
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May 2024 by Caitlyn LEUNG
Honestly disappointing service. The lady “helping” me out was condescending and passive aggressive. She handed me the receipt and gave me the rudest look rolling her eyes as if I needed it. She also ripped the box of jewelry. Poor customer service.
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April 2024 by nadine bilsha
The rudest people ever! You don't deserve any business!! -10 stars for your rude employee and lack of service
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February 2024 by ayesong
I wanted to mention that this pick up at the Erin Mills store was a very unpleasant experience. I went to pick up my item on Sunday February 5th and there was a women (manager) and a younger gentleman working together. The young man took my order number and got my item and he had some issue on the computer as he was trying to confirm that I was picking it up. He asked the manager for assistance and when she got to the computer, she also had an issue - she explained that there was an error on their computer and could not confirm if I had paid for the item.I showed them the 3 emails I received from Swarovski - 1. Confirmation of order, 2. Read to collect and pick-up, 3.Reminder to pick up my orderThe manager then said - she needs to see the confirmation of purchase.I showed her the invoice and said that wasn't enough to prove I paid for it.This is where it got super frustrating.You're telling me, that the invoice sent from Swarovski isn't enough 'proof' that i've purchased this itemthe fact that you got the order packed and labelled with my name on itand because YOU can't figure out how to use your computer system, it's now my problem that I can't get the item I ordered and paid for.And the ONLY reason I had it as store pickup is because online it said it was pick up only.I finally had to show her my bank statement to show that the payment went through to get her to release my item to me.The FACT that I have to show someone my personal bank statement is infuriating and should not be standard practice to any retail store.I think there needs to be a change in either training your staff to know how to release an online purchase from the store or a processing change in how the store can confirm an online purchase from an online invoice vs. a personal bank statement.I will NOT be returning to the Erin Mills location as a customer. To be treated like a thief due to the staff's incompetence is unreal.
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February 2024 by Annie
I wanted to mention that this pick up at the Erin Mills store was a very unpleasant experience. I went to pick up my item on Sunday February 5th and there was a women (manager) and a younger gentleman working together. The young man took my order number and got my item and he had some issue on the computer as he was trying to confirm that I was picking it up. He asked the manager for assistance and when she got to the computer, she also had an issue - she explained that there was an error on their computer and could not confirm if I had paid for the item.
I showed them the 3 emails I received from Swarovski - 1. Confirmation of order, 2. Read to collect and pick-up, 3.Reminder to pick up my order
The manager then said - she needs to see the confirmation of purchase.
I showed her the invoice and said that wasn't enough to prove I paid for it.
This is where it got super frustrating.
You're telling me, that the invoice sent from Swarovski isn't enough 'proof' that i've purchased this item
the fact that you got the order packed and labelled with my name on it
and because YOU can't figure out how to use your computer system, it's now my problem that I can't get the item I ordered and paid for.
And the ONLY reason I had it as store pickup is because online it said it was pick up only.
I finally had to show her my bank statement to show that the payment went through to get her to release my item to me.
The FACT that I have to show someone my personal bank statement is infuriating and should not be standard practice to any retail store.
I think there needs to be a change in either training your staff to know how to release an online purchase from the store or a processing change in how the store can confirm an online purchase from an online invoice vs. a personal bank statement.
I will NOT be returning to the Erin Mills location as a customer. To be treated like a thief due to the staff's incompetence is unreal.
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December 2023 by Alicia H
Worst customer service I have ever experienced. Kanwal was rude and not helpful at all. I needed help seeing earrings as it is hard to see the difference between gold and rose gold through the case. When asked about an earring she said " I already told you it's rose gold". It was a different earring I was asking about however she thought it was the same. Whatever the case is you should never speak to a customer like that. Kanwal needs a lesson in manners and etiquette. I would not recommend for anyone to go to that location. Rude customer service is a quick way to lose business.
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September 2023 by Amanda Christina
Had a horrible experience at the swarovski Erin mills town center location. I came into the store after researching and knowing what I wanted. I attended the store at around 7pm on a Monday, there were no sales associates to be seen. I looked around the store for about 10 minutes until I decided to try and find a clerk. I went to a back door which was opened and the sales associate named DUAA was sitting in the back room scrolling through her phone. I asked her if she could help me, she then got up and said yes. I showed her the jewelry I liked which were earrings. I asked her if I could hold them up to my ears to see if I liked them, she said yes, I then decided I liked them and wanted to purchase them. DUAA then left me alone in the storefront with approximately $500 dollars worth of unlocked, loose jewlery and headed to the back room. (This was peculiar because I’ve worked at jewlery counters and I’m almost all cases you must never leave a customer alone with loose jewlery to prevent theft.) DUAA returned and stated that they had no more jewelry in stock and only have the display. I asked if there would be any discount to the floor display earrings as they have been handled and held up to ears by many ears before today. If they are the same price I would rather purchase them online as they are fresh and new vs already being handled. DUAA then advised that her manager just left and she did not know when she would be back. I asked her how long that might be and DUAA stated she might be 15-20 minutes. I then decided to leave as I did not want to waste my time waiting for a manager on an unknown discount where I received poor customer service.I am hoping Swarovski can answer my below questions:1. Why do they have staff which sits in the back on their phone when there are no sales associates to be seen?2. Why do managers who authorize discounts leave the store for 15 minutes at a time and why don’t they have sales associates working who can authorize discounts?3.Why did the sales associate leave over $500 in merchandise alone with a customer while they left the room? Typically it is jewelry counter policy to never leave unlocked jewelry items alone with customers.4. Why would I as a customer want to purchase in store full price 165 dollar earrings which have been touched and held up to ears by members of the public vs. Online New untouched earrings with the same price? I’d rather buy them online! They lost my business and I will not be returning.
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March 2023 by Muna
A wonderful store with emazing collection, and the wonderful team that works in it. Today, there was a lady who runs the store, who is wonderful in her dealings. She is called Malath. She helped me with great kindness. Madam, you are wonderful in your gentle and professional dealings with customers. Thank you
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February 2023 by Janet Clare
Such a beautiful store. Bought 3 of my sparkly pens as I decided to spoil myself.
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September 2022 by Riz I
Great customer support from beginning to end. Very helpful team, store manager Juanne and her team especially Masse were amazing and so patient and going an extra mile while we made our decision on our purchase. Thank you all. We will definitely be back.
