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November 2024 by Anjana Y.M
Yesterday my husband and I went into store to buy a gift for our cousin in Sydney. The experience was going ok, they asked for budget and showed me few things. As my husband and I was exploring, one of the ladies who worked there sprayed air freshener in the are we stood before. I felt so uncomfortable and very embarrassed. We did not smell but the way they sprayed. Not good at all. We took our business to next door at Michael Hill, and ended up buying twice our budget because of the customer service and the way we were treated. Please look at the CCTV footage between 6.30-7.15. I will escalate this further as I have never seen such grotesque customer service. What if I was allergic to the spray. No consideration what so ever
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October 2024 by Dianna Da Silva
I’ve been shopping at Swarovski in Square One for a while, and my experience has always been exceptional thanks to Nour. Every time I visit, he goes above and beyond to make sure I find exactly what I’m looking for. His patience is unmatched, and he always takes the time to share his expert opinion, which I’ve come to truly value. Some of my best purchases have been made with his guidance, and I trust his recommendations completely. If you’re looking for someone who genuinely cares about helping you find the perfect piece, Nour is your go-to!
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September 2024 by Elizabeth L
Brunette lady who I can only assume is the “manager” was extremely rude and unhelpful. For a “high end” jewelry brand, I’d expect more approachable and helpful customer service. I left feeling very dissatisfied and would highly recommend to anyone looking to buy a good piece to go elsewhere.
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August 2024 by Melissa Di Fonzo
I cannot express enough how much Nour, the store manager, went above and beyond to help me with a beautiful swaroski watch! He honoured swaroski's warranty in replacing my old watch due to a defect. He gave me no issues and was kind, patient, and understanding. This really meant a lot to me (and my mom). Thank you so so much Nour for your exceptional care and service!!
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August 2024 by Anderson Yeung
Nice decor with Swarovski crystal.
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August 2024 by Егор Брусенец
My friend and I had the worst experience with the service. The day before we were in a store that was located in the premium outlet mall. There was a very nice girl who helped us but she couldn't find the right ring size. We came to this store because they had needed size and they gave us terrible service . No one even said hi to us when we entered the store. The girls who worked there was chatting. Ferra didn't want to communicate with us and showed contempt for us. This completely discouraged us from buying the ring we wanted to buy. The girl next to us Stephanie did not show us any friendliness either. We really loved that ring and we were planning to buy it. Just wad looking for ring size, but Ferra changed our mind and we didn't bought it and don't want buy it anymore. We hade really good mood before get there. Ferra did everything for change our mind. A few minutes later we decide just visit Pandora and take a look what they have there. Service was in 20 times better than here. I'll never come back again here because of service and Ferra.
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July 2024 by beeru beeru
I purchased on line a wedding gift for a male friend and his wife and also paid $5 for gift wrap. When I picked it up at store, one of the staff quickly located the order and handed a bag to me. I was confused by the uninspiring bag that I was given, and reminded them I did request a gift wrap. The ladies then told to me that this IS the gift wrap that Swarovski offered: a bag and 2 pieces of white tissue paper.
I told them frankly that this so-called gift wrap was disappointing. They then offered to throw in 1 more tissue paper and two bows.
Before pick up I have received an email from Swarovski that I have to bring copy of that email, AND an ID for pick-up. I totally understand this rule because this purchase was paid already. However, they were happy with the order number on the email and didn't ask for any ID. While the free spirit was admirable I decided to go old school to check the item inside that bag to see if it was actually the item I purchased.
I don't know if they have any other option of the color of the bag. Not everyone loves pink.
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July 2024 by adeel khan
This Austrian crystal toy shope is irresistible.
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June 2024 by Amber Hasan
Went in to pick an online order. Nour was super kind and helpful, answered all my questions and was efficient. Quickly suggested and advised and then got it ready. Would definitely go again because of the excellent service. The store has moved to a new location with a new layout and looks very nice and luxurious
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June 2024 by Maıde Kahramanoglu
Excellent Service and Staff !
I had a wonderful experience at the Swarovski Square One store today. As soon as I entered the store, I was greeted with a smiling face and they took care of me without keeping me waiting, thank you both✨
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May 2024 by Preston Scholz
Mary from this store was incredible to deal with and sent me what I needed all the way to Alberta! Such awesome customer service.
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February 2024 by Adewonuola Hilary Johnson
Nour is the best!!!!!!!
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February 2024 by Lam Vo
Love the quality of the product.
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February 2024 by Карина Бровченко
I recently had the pleasure of being assisted by Farah, a sales associate at Swarovski, and I must say, she made my experience really delightful. Farah's friendly and helpful approach made me feel welcome from the moment I walked in.Thanks to her excellent service, I left Swarovski feeling satisfied and impressed. I highly recommend seeking her out for a wonderful shopping experience at Swarovski.
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January 2024 by Huong Pham
Didnt have good experience at this store. I didnt know that we have to buy the paper bag separately, the package looks poor ? not worth for what we paid for . 2 stars just because the items looks quite nice. Also the staff is not friendly at all ? wont come back this store. not see you again ?
