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February 2024 by A P
Absolutely disappointed with the service. They only had one staff member (a girl) available, who was busy on the phone and was talking at a loud pitch. I went there with an intent to buy a shoe but ended up returning empty hands, purely because of bad service. She had no interests in making any sales or even asking if I was looking for something!!On requesting a particular shoe size, she shouted from the billing counter that it's not available. And she was rude and loud!!I hope the management reads this review and takes appropriate actions.
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February 2024 by Pat Gunby
Great experience on Jan. 15, 2024. The young man that served me was very helpful. I need a wide fit shoe for my orthotic. Although most of your shoes don't come in wide, he found the Merrell yokada 2 e-mesh, which fit perfectly. Great service. Limited selection of shoes that come in wide.
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February 2024 by Inderjeet k Bindra
Don't Ever Ever visit the store if the girl with specs short height is there .I do not know her name .She claims to be manager but as soon as I entered the store and asked for something I saw online she started over talking we do not carry without EVEN LOOKING WHAT I NEEDED ,Without even listening to what I was asking.When I told her please at least leten to me then u can answer,She started yelling OH Attitude haan ..you show attitude and I was shocked.I said I requested you something and you are talking about attitude.She was so shameless and misbehaved she even called her colleague and was not letting me talk .@Owner please take care of the people you hire ,they are frustrated for no reason.
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January 2024 by Charles C
Staffing has improved as of late.
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December 2023 by Letitia C
Attentive staff. Had stock. Only 4 stars because this is inconsistent. My recent visit was great. Previous ones haven't always been great.
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November 2023 by Olgierd Wisniowiecki
I ended up not buying shoes there, but sales people very kind, friendly, and professional there.
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October 2023 by Dheeraj Dhull
I am extremely disappointed in the customer service of your team. There were three women in the store, and none of them approached us to help. And when I went to the desk. They did not even make eye contact and were busy looking at the phones. I had to initiate the ask for help, and when I did. Instead of helping, I was told, "Go pick up the shoes you want." Not only that, when I went to ask for a specific size in the desired shoe, they made a big sigh as if I was bothering them by asking to try a size. The whole time, I was in the store. They didn't help a single customer. I thought I was overthinking this, but I am actually in agreement with other reviews. Their bad experiences with the staff and terrible customer service were exactly what I also went through. I don't even know if this review would be read by the owner, but if you are reading this. Your staff has zero ability to do their job. Either fire them or consider retraining. Happy to share more if you like. Had I not been an emergency to buy a specific sandal, my mom, I would have never put up with such bad staff.
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October 2023 by Kashifa Malik
I went to the store at the weekend. 3 workers were there, 2 Chinese girls and one guy. girls were very rude and one girl was sitting watching tiktok and they 3 of them were having fun chit-chat no one pay attention to customers none came out from he counter. I asked if you have this one in my size, and she didn't come out from the counter and asked to bring shoes here to check in the system .she said no, we don't have .store was very un tidy. I will never ever go to this location again. Very disappointed ?
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June 2023 by S P
I went to look for a specific footwear by Skechers. Although, I didn't find what I was looking for,this store has a lot of brand name that I'd purchase.
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March 2023 by Natalie G
The girl who was working in the store (she seemed like the only one) was sitting on the floor behind the checkout falling asleep. So beyond unprofessional considering about 20 minutes later I saw her walking around the food court looking energized. I have never seen that sort of behaviour anywhere and I'm not impressed.
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January 2023 by Taylor Santos
Extremely disappointed in the service I received today. Came to do a return at the store. The manager “red hair” told me if I were to come at 10am today she would have been able to process the return but because I’m 5 hours late she cannot override the message. Meanwhile I called Premium outlet location the manager said it’s ridiculous they said that to you, and told me to come for the return with them instead. This experience left a really bad taste in my mouth I called customer service and she contacted Erin mills location to process the return for me. The manager was not professional at all very disappointed!!
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January 2023 by Umair Ansari
Received an email of delivery from the store regarding a shoe order. The girl who we asked for assistance told us flat out that the shoe had not reached the store and it will arrive next week after boxing day. Upon urging her to check, we found that the order was sitting less than 3 feet away from where she was standing. If we hadn't insisted, we would have had to wait for another week to get the order that was in the store all along!
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December 2022 by Paul L
Been in this store 3 times in the past month. Was really interested in making a purchase today but all 3 staff members could not care less for my business. No hello or any greeting. More interested in looking at their computer screens. One person was slowly unpacking boxes. Three strikes and your out!I was in the store for at least 5 minutes too..
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December 2022 by James
best location in Mississauga, empty, clean box
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December 2022 by Peter C
Bought some nice little soft mocky things for truck driving I like them so far
