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February 2024 by Oliver Fehlau
Vince, went out of his way in accommodating my elderly mom with her new mattress, adjustable bed and pillows. Will be back in to see Vince in the near future. Vince is very knowledgeable in his product offering.
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February 2024 by Janet Gerrard
I want to THANK and COMMEND a great salesman /store associate named Vince. I purchased a mattress, box spring and frame, just over a month ago; at Sleep Country...Dundas Street, in Mississauga. Vince has been in the furniture and mattress business for over 25 years! He is friendly, smiling, knowledgeable and cares about the Sleep Country MODEL and it's GUARANTEE. It was a pleasure for me to meet Vince. I am satisfied with my purchase. ?
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January 2024 by Ellie Tran
The best service from Mr Vince❤️❤️??
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December 2023 by Hassan Al-Ali
Bought a mattress just over a year ago which is now sagging on one side and they won't honour the warranty.Never buying from here ever again.
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November 2023 by Katrina Epitropou
Worst experience I've ever had at a store . Went on Black Friday to look at the tempur pedic mattress'. The sales person who assisted us was so rude to us. Very aggressive, rude and wouldn't answer any of our questions about the product. We actually had to walk out because the experience was so off putting. We later went and bought a mattress somewhere else. Please talk to your sales staff about appropriate behaviour in a customer service role.
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June 2023 by Roger Bartlett
Went in today for a mattress topper, sales associate felt me out about my needs and showed me a mattress.He accepted that while I'd really like to get a new mattress I just could not afford one right now.I really appreciated that, thank you
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May 2023 by Adam Baldassrra
Great, knowledgeable staff.I ended up purchasing their "purple" brand. Very good quality. Happy with my purchase
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April 2023 by ilam Aynuddin
I don’t recommend sleep country to anybody. Not a good policy. I had bought 8 years ago mattress for $2k and right after 6 months. It sinks in the middle. Just cuz my wife wanted to buy it. I didn’t bother contacting them back for issue. I am tire of wasting my time with these kind of people. Manager Kamal Gupta is cheater and dishonest person that works at Dixie/Dundas and Agentia Rd Locations. I realize when I unzip the pillows were full of hairs. He sold me some old pillows. I had grab the pillows from front shelve but he said I will get you pillows from the back of warehouse. Very disappointed
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April 2023 by Eagle Proud Warrior
They guy was pushy and commented on my weight was asking about a mattress kinded got put off by that went somewhere else.
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March 2023 by Fazle Naqvi
Had all the usual but very very limited choice of hypoallergenic pillows and mattresses.
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November 2022 by Mary Colalillo
Very upset this is the 2nd time Sleep Country has done this first to my moms order now mine they deliver the mattress and my headboard with no footboard or side rails . Who delivers bed when not complete. Will never my a bed from here again
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August 2022 by Jasmine
My husband and I have been looking to get a new mattress for quite some time now. Upon arriving, we were greeted by Liberty. She walked us through the various products they had, and gave us really good insight on their key features. We spent a while in the store, and she was so kind and patient with us, letting us test out the mattresses until we found the right fit! (tempur-pedic) We will be coming back for any future purchases, we really appreciate the solid customer service from this place!
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May 2022 by Vivian Cannataro
Elise at the Dundas/Cawthra Mississauga location was amazing in helping us find our perfect mattress and within our budget. We love our mattresses! Thanks so much, Elise for all your help! Very much appreciated.
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April 2022 by Natasha Lopez
The pre sales experience was really nice cos the guy at the store took so much trouble to show us different mattresses and help us find one that we liked. Even though he was really slow we’re over looked it. But post sales he just didn’t care anymore. We needed to change our box spring and he was not cooperative with time, availability and even his tone of voice was so rude when he spoke. I’m waiting over a week now for my box spring because he doesn’t care enough to have it here for us. I was promised it would be delivered today but now I’ve been asked to wait 5 more days. 0 cooperation!Products from sleep country are great but they need to have people who care more about keeping the customer happy after they’ve got their money.Update: I received the box spring yesterday but it was in a torn box, the box spring looks used and also was torn on every corner. The one we returned looked newer than the one we received but I can’t wait any longer so I’ve accepted the box spring that is definitely used but I’ve paid full price for.I also sent an email as per the reply received on this but there’s been no reply to that either. Changing my review to 1 star
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March 2022 by M J
Elise was a great help at the Dundas location in Mississauga. Very honest and straight forward. Found the perfect mattress for me.
