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November 2024 by Smeegle
Well, I must say I certainly enjoyed my experience in dealing with a Nissan Canada Customer Care Specialist. I'm a new Nissan Pathfinder owner, still have my 2009 Nissan Maxima and upon driving the Pathfinder home from the Dealer, I experienced something I didn't encounter during my 30 minute test drive, namely the Auto-Off feature. No offence to those who like this feature, but I can't stand it! As soon as I got home I read the owners manual to see what I could do about it and learned I can turn the function off, but it only stays off for that journey, once you shut off the vehicle and subsequently start it again, it turns itself back on. I began researching this feature and was amazed to find how many Nissan owners like myself have gone to great lengths to circumvent this function (via wire-harness bypasses, pinning the button down several different ways so it remains depressed 100% of the time, etc.). I decided to write to Nissan to make a suggestion and that is to make a programming change such that pressing the button is permanent change and not temporary. Meaning if I press the button to turn off the feature, it remains off until such time as I press the button again. Likewise, if the feature is turned on, it will remain on until I press the button again, for each and every journey. That would make both the people who like the feature happy as well as the people who don't' like it happy. I was pleasantly surprised to hear the Customer Service Specialist completely agreed with my suggestion and proceeded to open a case in order to have the the function reviewed and changed accordingly. Very pleased that Nissan makes a concerted effort to hear what Nissan owners have to say, after all it is the best way to improve on the products they offer. Thank you Nissan Canada!
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October 2024 by sajjad imandoost
Subject: Concern Regarding Recent Interaction with Salesperson at Willowdale Dealership
Dear [Manager],
I am reaching out to express my concerns regarding a recent experience at your Willowdale dealership with one of your sales representatives, Mr. Ramin Elahi.
During our discussions, I asked multiple times if the quoted amounts for the vehicle lease were after tax, and each time, I was assured that they were. Based on this assurance, I proceeded with a $1,000 deposit. However, when the contract was presented to me, it showed that taxes were to be added separately, which was contrary to Mr. Elahi's confirmation.
When I raised this discrepancy, Mr. Elahi responded by tearing up the contract in front of me. This action left me feeling disrespected and uncomfortable, as I expected transparency and professionalism in such an important transaction.
I wanted to bring this matter to your attention, as I believe such experiences reflect on the reputation of your dealership. I kindly request that you look into this issue to ensure a more respectful and transparent process for future customers, as well as clarification regarding my deposit.
Thank you for taking the time to address my concerns. I hope to hear back from you soon.
Best regards,
[Sajjad]
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October 2024 by raymond colombe
did what they could to help resolve my concern
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October 2024 by Richard Brodeur
They took ownership of the issue. Excellent communication .
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October 2024 by Gene Roque
Agent was customer centric and went above and beyond in her approach to solving the issue
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October 2024 by MichelleR Ponting
I love how I was able to voice my concern and it was taken care of in a timely matter. I also love how knowledgeable the customer service team is. Thank you Nissan. I enjoy doing business with you.
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October 2024 by FADI KADDOURA
Had quite a satisfactory experience with Nissan Canada customer care. The level of attention and follow up was highly professional.
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October 2024 by Colin Bauer
I have really enjoyed my new Nissan Ariya it's quite fast and looks great. If you looking for an ev I would give the ariya a look.
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October 2024 by fatah kohestoni
Never buy a Nissan Pathfinder. The worst model I ever had. Transmision is gone at 118.000 kilometres and repairs cost half of the car price .I had a lots of Japanese car and I like them ,but none of them had a big issue at this mileage.Nissan is the worst one. I spoke with customer service and they said SORRY the Nissan has warranty only 100K kilometres. DO NOT LOSE YOUR MONEY.
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October 2024 by Parisa
I leased a Nissan Leaf in April 2024 and have been facing continuous issues with the car. Occasionally, the vehicle resists acceleration without any interaction with the driving modes or buttons, which causes hesitation and impacts the overall driving experience.
I took the car to the Nissan North Vancouver dealership, and although they assured me that no issues were found, the problem persists. I reached out to Nissan Canada, but I have not received the support I expected to resolve this situation.
I am dissatisfied with both the vehicle's performance and the lack of cooperation from Nissan Canada to allow me to return the car without penalties, considering the unresolved issue. Very disappointed in the customer service and handling of this matter.
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October 2024 by Robin Joy
I bought brand new nissan rogue 2023 in 2024. After running 3600 kilometres there’s a gear problem happened. I gave to the car at Nissan dealership to fix the problem. But the car still at dealership and the problem not fixed af all. ( more than one month finished). Firstly they told the parts back ord. Now they tell parts installed. There is a ceperate issue. Any way car still at dealership. They don’t know how to fix. So I suggest you everybody don’t buy Nissan Cars
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October 2024 by Manish Panchal
Nissan has the best Customer Service team I have experienced and would for sure purchase all my future vehicles in the family from Nissan...Keep moving forward.
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October 2024 by Caren Macbeth
Suresh provided excellent customer service - thank you!
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October 2024 by Devon P
My Nissan app is extremely unreliable and down at least 50% of the time
As well as the Nissan location in Hamilton called Plaza Nissan are a bunch of scammers
I purchased two cars from Nissan in the last two years and I will not buy another from Nissan
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September 2024 by Em Kondics
I would give 0 Stars if I could. My 2016 Nissan titan XD Cummins crankshaft failed at 167,000km. The outside and inside is immaculate. Oil changes and maintenance done on time. We have taken AMAZING care of our truck. I have submitted a claim online and spoken to multiple reps. One blatantly lied to me on multiple occasions. I submitted a review with a list of his lies and ignorance towards our vehicle in particular. I also submitted another claim. Nissan couldn't even be bothered to offer me an apology. I had to phone in for a 3rd time to even speak to somebody with half an ounce of sympathy and to answer my questions. This has been the most horrendous experience I wouldn't wish on my worst enemy. Nissan is well aware of these Crankshaft failures yet fail to issue a recall or do ANYTHING for their customers. There's an active investigation against these trucks in the USA. If you own one I urge you to dump it while you can. Its DANGEROUS and somebody is going to get killed if it hasn't happened already. One rep told me that 167,000km was an acceptable lifetime for a diesel truck. I have been handed multiple quotes from multiple dealerships all totaling well over $30,000 for an engine replacement and Nissan refuses to do anything. I've been told by Nissans OWN TECHS how horrible and common this problem is. A service writer LAUGHED at my husband while handing him the quote because of how outrageously expensive it was. A dealership GM told me he wouldn't take my truck in on trade in perfect working condition because it is the "worst Nissan ever made" and a "Heat score waiting to happen" if he sold it to somebody else. I will never in this lifetime own another Nissan. I will scream from every rooftop imaginable what a horrible company Nissan is. They simply do. not. care. My options are lose $20,000 in trade in value or spend another $30,000 on my truck that is worth as much. Weve spoken to others who have had this exact issue happen to them as well and Nissan simply couldn't be bothered to look into the issue. They can skirt all responsibility for the issue now as Warranty is up for the Majority of their consumers. Overall horrendous and appalling company.
Editing to add a response:
I have tried contacting your customer care center several times to escalate this situation and nobody has gotten back to me. So your response is genuinely laughable. They know how to contact me also. I spoke to multiple other Nissan dealerships since this review. Each parts department rep has put me on hold to "double check" the pricing of my engine because even they couldn't believe the $30,000 price tag you have attached to it. My truck running in the shape it is in would retail for more then $35,000 (from your dealers) want to know how much I have been offered??? $5k. Five. thousand. dollars. I owe money on it.... i know others who are in similar situations because I am not the only one. Its disgusting that Nissan views this as acceptable... Abhorrent, Cruel and plain disgusting. Even your own dealerships cannot fathom how as a company Nissan has responded to us and has tried to assist us at every turn and for that I am thankful to your dealerships in my area. We bought a truck for the capability's of a truck and all I'm being offered to bury the negative equity is a Qashqai at DOUBLE our current payment. Your responses have been truly disgusting and disappointing. I cannot be more unhappy or disappointed.
Editing again,
Nissan has now blocked me on several platforms. I have every right to speak on how you have treated me and my family and warn people on the genuine danger that Nissan vehicles pose. Nissan Canada is a truly disgusting company at this point. Clearly safety is just not important to them, just protecting an already fragile reputation. More and more investigations are coming out. More and more lawsuits. I will not stop Nissan Canada until something is done about the genuine d
