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April 2024 by Matthew Figliomeni
Michael Hill Erin Mills is my favourite jewelry store. They have a large selection of high quality jewelry. The sales team is highly educated on the items in their display cases, and will go above and beyond to help you find exactly what you love. I have been going here for years - for birthday, Christmas, mother’s days, baptisms and many more occasions, and always find something to get for my loved ones or self. Lora, and the team take the time to get to know you so that you get your own personal experience catered to your taste. Highly recommend this location! Thank you Michael Hill Erin Mills!
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April 2024 by Fade
Very bed experience there with Maria.My recommendation don’t go there very bed location. Think they are the manger or the owner because she said that . She is very rude I can’t believe how she’s working there and dealing with customers with the us polite behaviour.Don’t go there
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April 2024 by Noha Ayad
If I can put zero as a rating I won’t hesitate, very rude manager with no management skills , I would never go to this store again unless this manager is not working thereOn the other hand Lora the lady working there is nice and helpfulVery bed costumer service especially MariaShe is very rude and not polite at allMy ring was there to pick up and she spoke to me with very bad words don’t go there and she the manager
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April 2024 by Nermin Ayad
Maria very rudeMy sister went today to the store to pick up her ring and Maria was very rude talking to my sister . When we ask where the manger or the owner she said iamI don’t know woman like that one work there and how to speak to costumers with rude and not polite. I advise you don’t go there the make my ring very bad and rude to me the stolen my money
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April 2024 by Viz S No X zn
I had the unfortunate experience of visiting Michael Hill Erin Mills Jewelry Store, where I encountered Maria, who must have mistaken me for her personal punching bag. Despite my polite request for a box to safely carry my recently resized ring, Maria decided to unleash her inner banshee, screeching at me to get out like I was some kind of unwanted pest. Not only did they mess up my ring by making it too tight despite my explicit instructions, but they also provided the cherry on top with Maria's delightful tirade. If you're a fan of being verbally assaulted while trying to retrieve your jewelry, this is the place for you.
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April 2024 by Mariam Ayad
My sister went today to pick up her ring and there was Maria working there.She was very rude with my sister and not polite ans shotting with my sister and when we ask where the manger or owner she said iam the manger and owner. Not right to talker to people like this . I don’t recommend this place to go there
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April 2024 by Liyana Hussein
SUPER KIND AND HELPFUL!The manager at this location Mariela is such a kind professional individual. We experienced HORRIBLE TREATMENT AT THE SHERWAY LOCATION. Came to Erin Mills to talk to a manager and explain our situation. Mariela apologized profusely for our experience and did everything in her power to rectify the issue at hand. She was a wonderful listener and you could tell she has experience working with customers and was so welcoming greeting us with a smile when we walked in. The sales associate I believe her name was Rafah I might of spelt it wrong was such a kind and warm person. She was conversing with us making us feel welcome and assisted us right away. Both her and the manager put Sherway employees to shame. They resolved our issue and did it with kindness and respect.
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March 2024 by Saleha Ashfaq
Mariella is very good with what she does. She guided us well and we ended up sticking to Michael Hill for our diamond jewellery shopping. The dimonds come with a lifetime warranty and every 6 months you can get them cleaned or polished or repaired. Just go with all the reciepts and certificates.
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March 2024 by Daniella Biscardi
My fiancé and I went to this location last week to purchase our wedding bands. We had such an incredible experience. Lora was the associate who helped us out and she truly made the outing special for us. She listened to what we had in mind and found us exactly what we were looking for. She also gave us the best price. I was quite literally jumping around in the store from excitement. We shopped around at other jewellers before coming to this store and received terrible customer service— but the service at this location was top notch. She made it an outing we will never forget! My band will be coming in within 5 weeks and I can’t wait! Thank you!
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January 2024 by Richard Leja
In Sept. 2023 my wife lost a diamond from a ring I bought her for our 25th wedding anniversary. We had a lifetime warranty on a replacement diamond but had to pay for the mounting of this diamond which was around $350.00We asked the store to check the settings on the remaining diamonds to ensure they were mounted properly which they agreed to do. Unfortunately, this was not written and we took the sales associates word it had been done.Approx. a month later we lost another, different, diamond from the same ring.We went back to the store quite concerned as to why this happened yet again so soon after we had asked and were assured that the mountings were checked. We spoke with the store manager about this. She informed us that nothing had been written on the previous work order outlining that the mounting was checked. We explained that we had insisted and were assured this would be done. The manager kept on insisting that the diamond would be replaced free of charge as per the warranty, however we would have to pay an additional $400.00 to mount the new diamond. We were shocked to hear this given how soon after the last diamond was replaced a second diamond fell out.We were willing to pay a portion and asked the manager to off set the cost and discount the work to be done.Well they refused and throughout this the excuses the manager gave were beginning to clearly show they had no concern for their customers in any way.I will not be making any more purchases with michael hill Erin Mills Town Centre.
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December 2023 by Natalia Pitonya
Wanted to thank Mariela for making my dream engagement ring happen, very helpful patient and kind. We also came back for a band later on and after speaking on the phone she was able to understand what I want and put some aside for me to try next day in person as I live far and was worried they wont have it anymorewe ended up purchasing a band also!Thank you Mariela Merry Christmas from cosmin and Nataliya ❤️?
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December 2023 by Andrea Talawdekar
Bought a watch at Erin mills store. Already went in twice and person is not available to resize it.
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December 2023 by Rania
Zaineb was simply amazing … very knowledgeable and patient… loved the service and will definitely be coming back.
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November 2023 by Aneesh
Terrible customer service - was ignored the entire time I spent there
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October 2023 by Tim Creviston
Manager at this location rules, she was helpful kind and everything positive. Please give her a raise!
