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May 2024 by Nishant Sharma
I had an extremely disappointing experience at the Mac Cosmetics store. The staff seemed completely unprofessional, with employees visibly stuffing their mouths with food and then using the same hands to assist customers. This lack of hygiene is unacceptable, especially in a store where customers expect a high level of cleanliness and customer service.Moreover, the employees showed no interest in helping me find the products I was looking for. Their apathetic attitude made me feel unwelcome and undervalued as a customer. This is not the level of service I expect from Mac Cosmetics, and I hope management takes steps to address these issues promptly.
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May 2024 by Nafeesah Ali
Keshia was amazing, helped me try on great colours (viva empowerment and velvet punch) and knew what suited me, made feel comfortable and had amazing product knowledge and very personable. She knew I was on lunch break and was quick and so friendly! Thank you for your help!
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November 2023 by Maya Jain-Mawji
Had a great experience here- Keisha was very helpful, patient and nice :)
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October 2023 by Lorraine Kennedy
The sales associate Keisha was so helpful and kind. She assisted my in getting the foundation I had wanted as well as helping me pick out a matte lipstick. Thanks again Keisha!
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August 2023 by arati jadeja
Helpful
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December 2022 by Blue Star
Artists have always been attentive and approachable
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December 2022 by Qu Sd
I went in to use my voucher mailed to me by hudson bay for $10 off on $30 purchase. Picked up studio fix plus foundation the actual transaction didnt take time but all reps were working on makeup appointments so there was no to help if you wanted to make a purchase. there was a bit of wait time.entire time i felt like i was interrupting the make up appointment it would be better if they will have one person the register.
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December 2022 by Ruhi Merchant
Anna at the MAC counter in Hudson Bay was extremely courteous and had excellent product knowledge. Exceptional customer service by Anna. Would definitely ask for her while shopping. Great work Anna, Thank you
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December 2022 by Charm B
I had a great shopping experience at this location. MAC Beauty experts Ana & Kelly were very kind, approachable, & delightful. They helped me find exactly what I was looking for. Thanks ladies!
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December 2021 by Monique Jagirdar
If I could rate zero stars I WOULD !!!On Nov 30 2021 I called Mac Erin mills to ask if I could book a make up appointment for Wednesday Dec 1 @1pm they said yes and booked me in. Then on Wednesday Dec 1 @12pm I get a call from Mac Erin mills asking if I could switch my appointment to 2:30 because the girl was alone and her co worker comes in at 2:30 and because of covid make up takes longer now because of all the disposable items being used. So she canceled my appointment then I went to Mac Erin mills to get a set of lashes asked the girl If she could apply them and do eyeliner for me since NOBODY was in the Mac side she first asks me can I wait ten mins ? Then she goes I don’t know how to eyeliner then she goes want to wait till 2:30 for my co worker to come in? My next question is why is mac hiring people who don’t know how to do make up I had a professional work team shoot today and because of the cancellation on my makeup they ruined everything so the girl applies my eyelashes and does a terrible job half the lashes were hanging off and the other half was stuck to my eye lid with white glue that I was told was clear anyways don’t ever go here because they will cancel your appointment and put half hanging off eye lashes.
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December 2019 by Sharon Jackson
sometimes the music is too loud i cant go near this place
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December 2019 by Pauline S
As anyone who goes to MAC stores knows, it can be difficult to secure one-on-one time with a staff member, but NOT at this location. Located inside the Bay at Erin Mills Town Centre, several times now I was able to walk in and immediately converse with their staff. Patient, professional customer service. Wonderful. Thank you.
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December 2018 by Usha Arora
Good to eat once in a while as treat
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December 2018 by Karla Clarke
Best lipsticks
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December 2018 by Zehra Raza
I am amazed at how expensive the stores. The ambassador's / employees constantly try to sell you the most expensive products. They are actually less concerned about what works for you, but more worried about where they have the biggest margins. I am assuming they get compensated based on sales. I was also disappointed with the assortment overall.