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November 2023 by Kathryn Hodsoll
When our leather chair in the living room started to break down, we decided to visit a number of furniture stores to look for a replacement. One of the first stops was La-Z-Boy on Rodeo Drive in Mississauga. Gigi was a great help in trying to help us find the best chair to complement our leather sectional. We ended up selecting a chair but we needed to go home and sleep on it for a few days.We visited a number of different furniture stores in search of other options for less money, but nothing we found matched the quality and workmanship of what we had initially chosen with Gigi.A week later we went back to see Gigi and we finalized our purchase. She was very helpful in finalizing our purchase. I would highly recommend her as a sales representative for your La-Z-Boy needs!
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November 2023 by Michael Rodo
My wife and I had been thinking of getting a new couch for a while and we walked into the store just for a look. We had such a great experience that we ended up buying our new couch! We never felt like we were being followed or pressured into buying anything. All of our questions were answered pleasantly and promptly. I don't think I have ever had a better experience purchasing furniture than I had at la-z-boy heartland.
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November 2023 by Gwen Renton
Nav spent the time with us to answer any questions we had regarding the living room furniture, Nishi helped with her interior design skills, helping to select fabric for the sofa and love seat and picking out a rug, helping to bring everything together. All in all my husband and I had a positive shopping experience.
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November 2023 by Dennis Sydij
We had an amazing experience with our sales rep NAV. He’s so educated in La-Z-Boy products. He is patient, polite, respectful, and his biggest attribute is that he is not pushy to get the sale, because at the end of the day, you will find out that La-Z-Boy is dollar for dollar the best product on the market. He’s confident in the products he sells which he should be ,because La-Z-Boy in my opinion has the best in quality, workmanship and service. Last, but not least I have to say why shop anywhere else ,Thanks Nav again??
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September 2023 by Steph
My husband and I were greeted at the door and told the sales rep we just wanted to browse first but he was so aggressive with sticking to us/making a sale that we ended up just leaving because it was too much. Pls give people space when they ask for it. We would have stayed to look at more pieces but decided to just go to another location because we felt uncomfortable.
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September 2023 by Shereza Yusuf
The customer service was superb from beginning to end. Raj is a wonderful sales person who was patient, knowledgeable and helpful with assisting us in choosing the best options for our needs. The star of the show was definitely Nishi, who is part of their design team. She came to our home to ensure the pieces would fit well and coordinate with our decor and layout. Her ideas were great and her service was exceptional!
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September 2023 by Natalia Lapointe
We’ve renovated our entire main floor, this included the flooring, ceilings, painting, etc., the whole footprint of the floor changed. We’ve started the decorating phase of the project with with purchasing furniture for the main family room; sofas, chairs, rug etc. The space is very flow through and open now so choosing the right colors, patterns and furniture and also incorporating some of our existing furniture pieces was important to us. Adam and Nishi were fantastic in helping us design and choose the perfect pieces. We are so happy with their professional service and advice, it saved us countless hours of time.
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August 2023 by Mona Megaly
My family and I had an amazing experience shopping at the furniture store! The staff, Monica & Nishi, and store manager, Raef, were incredibly helpful and guided us to find the perfect sofas and individual chairs for our living room. The quality of the furniture is exceptional, and the designs are both stylish and comfortable. We are delighted with our purchase and can’t wait to receive the final product that is scheduled to arrive in a few weeks!
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August 2023 by Sharon Parks
We bought our sofas within10 minutes of walking into the store. We explained exactly what we wanted to our salesman Adam Bernier. He showed us immediately what he thought we wanted and he explained everything about the cushions and materials. He made our shopping experience easy and we appreciated that. He is very knowledgeable and a pleasure to work with.
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July 2023 by Karen Moore
I recently purchased a lift recliner chair for an elderly parent. My salesperson, Monica Groves was very helpful and conscientious about solving some issues I had with the purchase and the delivery, getting everything resolved to my satisfaction.But I can only give the experience a four star rating because your commissioned sales staff is absolutely brutal at accosting customers at the front door, attempting to “own” them. I told the gentleman that I wished to look around, that I’d already spoken to someone, and that I’d call for her when I was ready. He demanded to know my name and the name of the salesperson, telling me that he MUST TELL MANAGEMENT WHO I “BELONG TO.”As far as I know, I belong to MYSELF.Brutal.
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July 2023 by jessica novak
Great experience. Super high quality couches, it tops everywhere else and some. Yea it will be at the top end of your budget but the team will work with you to make it work. We worked with Alex and highly recommend him.
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May 2023 by Jq 24
Furniture is great quality. The customer service is horrible. Staff should not be making false promises against company policy and misleading customers.The manager was avaliable when we made the initial purchase. After an issue, the manager hasn't been around and not avaliable for contact. Our only option is customer service on their website, which has been useless.
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April 2023 by Mike “Venom Ninja” Hilario
This store has a huge selection of sofas and chairs. Sales people do pounce at you at the door and follow you around a bit. Nothing out of the ordinary for a furniture store as they all seem to all do that. I like to look around the first ten minute before talking about what I'm "looking for today". Other than that, it's a nice place and the staff are friendly. I just want a minute to think while I shop. Stay safe out there everyone.
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March 2023 by James Benn
was very knowledgeable, clear as to the positives of the various chairs being reviewed.final pricing, reasons why to have the extended warranty.overall a positive shopping experience.after 22yrs think it was time to replace the other 2 La-Z-Boy chairs
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February 2023 by Christopher Durocher
Do not purchase a warranty for any items here. It is very expensive and then is not honoured when you go to use it. The store associates do not do anything about it and you can only contact the warranty people through email and they do not honour their end. Very disappointing as our couch has a known defect that has been repaired once by la z boy but now that the defect has occurred again, apparently it is not covered by warranty which should cover this for 7years. This is because La Z Boy outsources repairs to Zukora after 1 year and they will blame defects on you. BIG SCAM!
