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October 2024 by Noura Rayan
I didn’t have enough time to go around. The lady at the cashier was very friendly.
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October 2024 by L
Although I had this interaction a month ago, it still has not left my mind (and nose). Hayat from the fragrance department's service with my mom and I was as sweet as the first fragrance she showed us, which funny enough, happened to be the one we purchased at the the end of the day!
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October 2024 by PRABHDEEP SINGH BRAR
i recenty bought Men suit for my pre weeding . The person named Harry is so good provide excellent service .His recommendation was so good thank you harry we were so happy with your service
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October 2024 by Ng Wei
Great options
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October 2024 by Michelle Au
The store was too hot
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October 2024 by Fatom Nasser
Recently I went to buy a perfume, I was looking for something specific but they were sold out. However, Hayat was very helpful with providing an alternative that I very much like. An amazing customer service from her, would definitely come back again!
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October 2024 by Ambreen Irfan
Annett at the Hudson’s Bay Erin Mills location is an exceptional staff member. She is incredibly polite, compassionate, and patient while assisting clients, and she also introduces some fantastic deals.
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October 2024 by sherry hutley
I went into Hudson Bay on Monday looking for a suit for my son for a function. The staff were incredibly helpful, but someone that really stood out to us was the Manager Daniel. Daniel was so helpful. He immediately knew that my son needed help and I was no expert. He spent the time to put together an outfit and was so patient and kind. I would’ve been lost without him. What a great store manager. I didn’t even know he was the store manager until somebody told me on the way out, Great choice for a manager? 5 stars
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September 2024 by Ruba
Great and a go to!
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September 2024 by Kumar K Reddy
I purchased a mattress on April 9,2024. The salesperson was good and he advised that the delivery for the mattress would be Jun 6. It was a wait, but we agreed. A week before delivery someone called and said it's delayed to Jun 26. We agreed and let it go. The person calling from Bay did not say why this delay. Then we get another call couple of days later stating the delivery is Aug 8. I went to the store mid July and talked to the same salesperson and he confirmed delivery was Aug 10, 2024. We did not hear anything, no one showed up on Aug 10. We got a call today (Aug 13), that the new delivery is Nov 19, 2024. We could not believe this. We canceled the order today. Sp all of this for 4 months is for nothing. We have not had this experience at Bay ever. All of our other mattress at home were purchased at Bay. We are no longer going to Bay. Very unreliable.
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September 2024 by Eva Boldt
Escalators and elevators out of service, apparently long term. Very few staff members around. Very few customers either. We had to leave the store to take the escalators in the middle of the mall, then walk back to the Bay in order to go to the Bay second floor. But there was nothing we wanted anyway. Waste of time. Very sad to see Hudson's Bay fall this low. It used to be my favourite.
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September 2024 by Sparkle C
Rude customer service by SABAH. He also had no idea how to do a simple refund and took a long time figuring it out. Escalators have been down for several weeks.
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September 2024 by Terri-Lyn
Expensive but, classic
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September 2024 by Lf AS
No stock. Hardly any staff. It was like a ghost town. I long for the old days when department stores were filled with all sorts of chic, beautiful quality clothing, quality shoes and accessories, attentive service...
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August 2024 by *** Nayana ***
My go to place for quality clothing, shoes, perfume, makeup, kitchenware and of course great service for almost 30 years. You can find great gifts for much discounted prices for any occasion.
Downside is I had their Master card for more than 20 years. They stopped it and introduced Neo card which is not the best. Also the escalator at the Erinmills Town Centre shop is broken for months now. So repair service is not available in Canada? If not, please relplace it.