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October 2024 by peter wannas
Best place if you are looking for any truck upgrades
Also they have winter equipment and plowes installation
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October 2024 by Betsy Wang
Very professional business. Their rep Nicola did a great job booking us in and making sure all parts were in before we dropped off our business vehicle for a hitch install. We would highly recommend them for their hitch installation.
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October 2024 by Behlul Alci
I thought it would be good idea to let people shop at around because I over paid for a hitch for my sprinter same part and same job I could of get it done for $550 at please in Hamilton the reason I didn’t go there because they didn’t had the part there in same day they don’t it will take about a day to get it there but I was in a rush so I went hitch city I end up payin $1250 for same job
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October 2024 by Gurbinder Singh Mand
Very good service
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October 2024 by Chris Ogley
Ordered part on June 21st 1229pm customer service said it would be 3-5 business days.
Called on June 28th for an update. Staff couldn't confirm it was there or not, said it should be in the next day. Kept getting disconnected.
I HAVE CHANGED MY REVIEW BECAUSE 3 YEARS IS A LONG SENTENCE FOR 1 STAR YOUR AVERAGE HAS GONE UP. HERES 4
Got a call back saying it had just arrived.
Went to pick up and saw a hitch city receivers sticker saying it had arrived 3 days earlier..
Just seems disorganized
Update to response,
The only missing information is the response you posted earlier. Above I have posted facts. My experience was my experience. It was originally 3 stars until you started lying on your first review response You can't change it.
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October 2024 by Will Tarnoweckyj
I went to get the spray in liner. the technitian took every shortcut he can. he covered the opper ledge so I cant secure my soft top properly. he left the smaller hardware still on and sprayed them over. He also missed a few spots. when I complained about it they repalced only 2 of the hardware loops, and touched up the more noticable spots. now when I installed my soft top the hooks I had to remove to install it now look tacky.
ill definitely recommend going across the street to get a line-x next time
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October 2024 by John Fraser
I could not remove my bike rack from my hitch because I put the lock on backwards. Ahmad Murad at Hitch City in Scarborough solved my problem within an hour and didn’t even charge me. He made my day. This place is great. Wonderful friendly service.
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October 2024 by Chris Cahill
Responsive,helpful,thorough,excellent customer service
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September 2024 by lynn norris
Excellent service! Second time we’ve pulled in with our fully loaded trailer on the way to camping and needed an electrical fix. Hitch City is always super friendly and finds someone to help us out quickly to get us back on the road to the campground. Thank you.
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September 2024 by Douglas Moore
I want to take the time to do a Google review because the service that I received was top notch the girls at the front desk were so friendly. I feel like I knew them all forever. I spoke to Jen over the phone before I got there and she took right Over when I got there, and knew new exactly everything I wanted to do. I did not have to re-explain myself even knew me by name even though the other two young ladies weren’t dealing with me they were so friendly and great to talk to while I was waiting for my service to be completed I would actually stop by there just to say hi because they were so friendly. Thank you ladies so so much.
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September 2024 by Jordan Glick
I needed a hitch put onto a new vehicle before the long weekend. Hitch city guaranteed the job and came through in amazing time. Shout out to Jaenelle who was super responsive and executed on her promise. Highly recommend.
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August 2024 by Dmytro K
Thank you for a Quick installation
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August 2024 by Joshua Jay Singh
Just thought I'd write a review on the Hitch City Mississauga location to hopefully help someone else out that might end up in my position. Purchased a hitch from the store in July( the young sales woman was very helpful and polite) I got home and put the hitch on wich fit my receiver but has a slight wiggle as I bought a 2inch hitch but was told the truck being a 3500 dually it is most likely a 2.5 inch. So took the truck out for a spin with the trailer attached to see how it would perform. Long story short I need a 2.5 inch hitch so decided to return the one Purchased from hitch city.
First have to start off my stating the staff I interacted with that day was not as friendly as before and I cannot stand when a representative of a business fails to LISTEN to what a customer is saying rather TELLING them what they believe.
After THREE different employees came to look at the hitch they stated it was non returnable due to having "high usage" which I explained I literally had the hitch on the truck for an hour, but they insisted on arguing that it has had heavy usage which the last individual did indicate the wear usage on the hitch could have been from a short time as well. Which I did appreciate him stating that rather than accusing the customer.
I showed them the recipe for the hitch that was only Purchased 10 days prior and the only reason I'm returning 10 days later is I live 1.5hrs away and was in town that day.
I do understand where the employees are coming from as they repeatedly stated they could not resell the hitch as it was used and needs to be in "brand new condition" to restock as I'm a business owner also but feel they should be more clear on their return policy and a little more respectful to a first time customer who was unaware. I personally feel it is a unfair policy to the consumer especially in 2024 and should back the products they offer better if the hitch had weather wear and paint peel on it after 1hr of use i feel they could have accommodated the return but also understand where they are coming from as a business.
I'm now stuck with a $500 hitch because of the return policy so just thought I'd share my experience so no one else has to go through that experience and maybe purchase from a facility that offers a more customer based return exchange policy.
Best Regards
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August 2024 by Andrew M
I recently visited Hitch City and had a fantastic experience! The staff were friendly and went out of their way to help. The atmosphere was great, and the quality of their products exceeded my expectations. The attention to detail and customer satisfaction was evident. I highly recommend Hitch City. Thank you, Hitch City, for a memorable experience!
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August 2024 by Dave Keeso
Called Hitch City this morning after a break down on the highway last night. Had no idea what I was talking about or what I needed. Took the hub in, wheel still attached and the staff at Hitch City had me back up and running in no time. The staff were fantastic, very helpful, as knowledgeable as one would expect being in this industry and the price was even better. Got me back on the road for under $100 and i'll get the trailer fixed and back into service before days end. I am very grateful for their service today. Would recommend their services and will definitely be coming back to do some preventative maintenance in the near future.
Thanks Hitch City staff- you made this guys day a bit better!
