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November 2024 by Red Shaolin Ke
Always a nice experience. Friendly staff and fast service. Trendy clothing.
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November 2024 by omar said
Enjoyed my time there, was served by great workers. The staff members names were Diego and laurana. Excellent hospitality and deserves a raise 100%. They are the reason we made are purchases there. You should thank them
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October 2024 by Navu Cheema
My experience was excellent and the service by NAINIKA was superb , she was so soft spoken ?A Big Thanks to her ?She greeted me with so much respect ?Fully recommend
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October 2024 by Creative Max
Good price
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September 2024 by Rajni Verma
I recently visited Guess store, bought a bottle of perfume and tshirt for my husband. Due to fit issues, I made another trip to store all the way from Waterloo as there is no Guess store in Kitchener, Waterloo and requested for a refund. I had extremely unfortunate experience involving store manager named TANUJA JAISWAL . The tshirt was unworn with original tags and payment receipts attached. Ms Tanuja Jaiswal was absolutely rude and dismissive of my situation, she mentioned that I was giving her “ANXIETY” I am 7.5 months pregnant and I found lack of empathy even after mentioning that I have travelled all the way from Waterloo but she ignored and walked away, she was giving me weird looks and tried dominating, she was absolutely disrespectful. While I understand policies in place for sale items but extremely disappointed in the way she handled the situation. I trust that this feedback brings more sensitivity among so called such managers (which I doubt she was) but if it doesn’t, I won’t be surprised.@Guess store Mississauga.
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September 2024 by Mohamed Hamouda
I purchased a Guess watch from this branch, and after driving 1 hour and 30 minutes home, I discovered scratches on the side of the watch. I returned the following day to request an exchange. The supervisor informed me that they didn't have another sealed watch of the same model and offered either a return or the option to select from the same model unsealed watch.
I decided to look at the watches he has in the store. The first watch he brought out had a tiny scratch on the glass, so I asked for another one. He then brought out two more watches. I took my time to carefully inspect them, and when I apologized for taking time, the supervisor remarked, "You’re checking it like a diamond; if you want, you can return it." I found this comment very rude and unprofessional. I responded by saying, "If this is how you treat your customers, then I will return it."
It’s important to mention that I didn’t inspect the watch when I first purchased it because I have another Guess watch and trusted the brand. However, this experience has made me question the quality control and customer service at this location. The supervisor seemed indifferent to customer satisfaction and maintaining the quality of the items.
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September 2024 by Sudeep Varma
This guess store is good with good staff , I bought 3 watches from here , and everything is looking good and awesome ,and the clothes too are in good quality , and the hoodie I bought is great ? ?, good store in square one mall
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August 2024 by Savannah Waal
Normally I only post positive reviews when I review however after my last 2 visits I cannot just leave it be. Do not come here unless you want to be treated poorly and body shamed. The mean girl mentality by some employees here is crazy but based on multiple reviews it's obviously common (not all though as I had another one who was super pleasant which even had me continuing to buy something the second time)
Don't wish to go through that experience a third time that I just simply won't be back.
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May 2024 by Sagar Kumar
Fully exclusive store.Karla helped us.
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May 2024 by Svitlana Yanchynska
Today I bought few item from his store with the service I got Lorna customer service was excellentHighly recommend this store:)
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April 2024 by Tamara B
I want to thank Tamia for her great work in assisting customers. She went above and beyond with assisting me! She is very friendly and helpful!I recommend everyone to shop at this Guess store!
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February 2024 by hemen solomon
the customer service so bad it was ridiculous. we were getting side eyed while looking. and when we tried to call for help, no one would help us. we had to leave cuz we were getting looked at like we were thieves.
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February 2024 by Smart Auto Collision
The customer service was very bad. I was waiting 30 minutes for only one item to purchase very slow. Theres only 1 cash working, manager was very rude!
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February 2024 by Melody Tadeo
Great customer service and a wide variety of quality clothes. I didn't get both their names but one was named Thanujah who recommended the perfect item based on a quick introduction to my style
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January 2024 by anna lopzs
Wish I could give this store zero stars. I went into the store to make an exchange and the employees of Saturday January 6th from 2-3pm were absolutely rude it was disgusting, especially this girl with bangs thinking she was all that. DO NOT go to this location unless you want to deal with mean girls. Management needs to properly train their employees on how to treat customers, unless management just enables it. I get retail is hard but I was more than easy to deal with until they were being rude, giving me looks and making comments that were unnecessary. I’ve read reviews about this store and other people can agree the staff sucks. Never buying from guess again.
