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February 2024 by Andres Luna
This is my second time in their port credit shops. I got a new road bike and really loved their expertise, recommendations and options. I forgot the name of the person who helped me. It was a young lady and I am satisfied with the entire service.They have a mechanic who is amazing and professional. Thanks for your helped !
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February 2024 by randy biddiscombe
Ive worked in dealerships my whole life.These guys are pro's. From the hello when you walk in the door, to the awesome customer service. The service and the parts dept. are helpful and really good at there jobs. My bike is fantastic. Job well done. 5 stars
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December 2023 by Mateusz .Krekora
Had a double flat nearby the store on a hot summer day. Super grateful for their quick turnaround, getting me back on my ride. Happy that the quality customer service is a theme across their locations.
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November 2023 by Camilla Valley Farm
I broke a Derailleur cable last week mid-ride and they were the closest bike store. I've never been in before, but with 30km left to get back and it getting dark, their service people replaced the cable and got me on the road quickly. Very professional people and a great experience. I'll be back!
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October 2023 by joe galea
I was very impressed by the quick service and knowledgeable and professional staff. I did not have an appointment first thing this morning and they took me right away. They diagnosed the problem with my bike tires and corrected the problem.I was on my way in notime.All the staff were great. You cannot ask for better service. I highly recommend this shop. My grand daughter will be so happy to ride her Minnie Mouse bicycle thanks to the crew at Gears Bike Shop. Bravo!
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October 2023 by Dennis
Insane disregard for customer safety. Brought my older bike as its hydrolic brake line broke off by the handle. Three gusy in the shop, and I had to listen to a speech how the brakes and bike are too old and they have no equipment to repair it. Took me 10 minutes at home with a set of pliers, a knife and syringe to fix it. But had to ride without front breaks for that. What a pathetic way to loose a long time customer... My kids will be getting their bikes on Dundas street now.
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September 2023 by Hassaan Khan
Just bought a bike here from Ron. He's very knowledgeable and took his time explaining everything. Great experience! I'd definitely seek out Ron when making my next purchase with Gears.
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September 2023 by Michael Gryciuk
I recently visited this bike shop and was thoroughly impressed. Not only did they fix my issue at a very reasonable price, but their team was incredibly knowledgeable. It’s evident they know their stuff! On top of that, they have an extensive selection of products, catering to all biking needs. Highly recommended for anyone seeking expert service and a wide range of options!
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September 2023 by Gino Bressi
The store was full of bikes but found the salesperson not knowledgeable at all. I just didn't get the vibe I was expecting. I found a bike and enjoying it but still wish I could have been more educated on what I bought that's why I wanted to go to a speciality store but felt like I was buying from canadian tire. I'm going to buy my kids new bikes for Christmas and I did like the selection so I'll give gears another shot but I think I'll try a different location. Sorry but I can't do better then 2 stars
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September 2023 by TRACY PAGE
PHENOMENAL EXPERIENCE AT THIS LOCATION!I drove nearly 2 hours to visit Gears on a Sunday morning.As soon as I walked through the door I was greeted by amazing customer service from a professional and knowledgeable group of staff in a store with plenty of inventory for my wish list!BIG shoutout to Ron.You listened to my needs and wants for a new ladies bike and after test driving three varieties I found the one!My new Giant Cypress is brilliant!Thank you again.
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August 2023 by Nicholas LeBlanc
The variety of this store is incredible, however the staff are rude. Went in, ignored by staff, asked about one item and who appeared to be the most senior staff member told their coworker to just ring it through and check us out. They were more interested in getting us out of the store than anything. Zero interest in customer service or or sharing their knowledge with customers. This was not near close hours.
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July 2023 by Kaeli S (JoJo Granum)
My son has bought his bicycle here. Very helpful staff.
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July 2023 by Laurie K.
Terrible service and, hey, how about fixing it right the first time, not the fourth?! I was on vacation and spent more time in the shop than cycling the bike path.
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July 2023 by David Corbella
Nice place , the staff is friendly.I want to thank Mike to take care my bike anytime.The service is good and fast.
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June 2023 by Eric Duquette
Stood in the store for a solid 5 minutes before anyone decided to say anything to me. Guy who helped me out came off as a bit rude, and said that they couldn't order a part that was needed for a repair because...it's on Amazon and they can't order from there (why?) I get that there's corporate company policy but this just feels like a slap in the face of what customer service means. They also really need to invest in ramps and automatic doors for this place. IT'S A BIKE SHOP! people don't wanna fling the door open with one hand and haul their bike through down some stairs, super annoying.
