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September 2024 by Abdel qader Rahhal
"I experienced poor treatment during a recent purchase. Initially, I was warmly welcomed and promised a variety of accessories. However, after the contract was finalized, the manager only offered me a discount on the accessories. When I expressed my desire to cancel the contract, the manager's attitude changed completely. He remarked that we were 'not a good fit,' implying that it was due to my association with a particular community. Is this considered professional conduct in the workplace?"
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September 2024 by hetal salhan
very bad customer service. i was there to just change my plan but instead they changed my provider charged me extra, applied for a rogers mastercard even when i denied. It was done without my knowledge and i got to know when i received the mail. The guy named something like Ehmad or khalid i’m not sure , he attended me and was constantly forcing me to buy their plans and master card. i was dennying but still they applied for it without my knowledge. He was also giving some kind of a wifi box and told me to return it after a month and money will come back to my account. But i denied soo hard that’s when he stopped asking. overall very bad service. they just want to sell their products and fulfil their targets but little did they know it can put someone under pressure and stress for not taking right step. I’m very much disappointed
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September 2024 by irvin perez
I would like to commend Ms. Anushka Shing for helping me superbly about the mess made by one of their staff who persuade me to purchase just to go after his sales causing my dissatisfaction and inconvenience. Nonetheless, when I went back to complain, Ms. Anushka fixed everything in no time. In short, if you want to visit this place please look for Ms. Anushka and she will surely cater you with professionalism and utmost respect. You can thank me later.
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September 2024 by Ali Alizadeh
I came here to fix a number of issues and change services around and Chris was the absolute best. He not only helped me with everything but also gave me a better service as well. Highly recommend!
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August 2024 by Abdulkarim Sharif
Khalid has helped me to get a plan that fits my budget. He did an excellent job and made the process really smooth
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August 2024 by Maxyyy
I came in about a month ago in regards to my mothers phone. She had just gotten her phone stolen and was fighting a horrible sickness at the time, so she needed my assistance in getting a new sim card. I was greeted by a lovely young man who was extremely helpful, he walked me through everything and helped my mom and I out greatly. He made the process very easy and efficient, which was super appreciated given the circumstances. I just want to give him his props for his excellent customer service and care for our situation. He seriously made our day, unfortunately I didn't catch his name but I know it does start with an A hahah and I believe his nametag said he was in-training.
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July 2024 by Lindsay Liu
Rakesh was very helpful and patient to solve my issues and introduce plans to me, and help me to get my phone set up successfully. Thank you very much
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July 2024 by Ayden Santiago
My experience at this Fido was great, getting help with tech stuff can be annoying or difficult as some companies make things complicated or just don't seem to care. But I went to Fido at this Square One location and was assisted by Rehan. He was very open to answering all my questions and really patient throughout my visit. He was so helpful in explaining my Fido plan and made me happy that I'm a Fido member. I left the store with a better plan and had a great experience!!!
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June 2024 by Maria sheila Albanese
We visited Fido at the Square One location near closing time, not anticipating much entertainment. However, Chris surpassed our expectations. Despite being busy, he welcomed us warmly, attentively listened to our requirements and budget, and made every effort to assist us, going the extra mile. We are extremely pleased with the service.
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June 2024 by James
Wow, just go to Chris and Sid for good customer service
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June 2024 by Sarath Mohandas
Give Sid a Raise. He really helped me with getting a new phone. Best and professional customer service. Highly recommend him
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June 2024 by Hadia Barakzai
I was helped by Anushka today.
She went above and beyond to understand what I was looking for in a phone and my monthly financing plan and provided the best offers she could. She was so efficient, organized, and made the process so smooth, easy and amazing. She was so responsible and provided outstanding customer service. I encourage everyone to come to this location and especially visit Anushka as she as amazing at what she does!
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May 2024 by Kate Bautista
This place has friendly and helpful staff. Thank you Rakesh for helping me find a good deal! He was very patient and suggested plans that works best for me.
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May 2024 by bhupesh rao
Worst experience ever by wazar
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May 2024 by ISHPREET singh
added additional number to my line without my knowledge or consent, when went asked to cancel the number, they asked me to call customer care(Stay away from customer agent Khalid )
