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May 2024 by Be Tran
They advertised buy $149 and free delivery, we had an order tax included for over $13,000 and they charged us $359 delivery charged to Hamilton area. I had called them ask to have it waive for that delivered fees and after wasted 15 minutes of my time, and they had denied to waive that delivery charge.We had it scheduled to delivery on May 28, 2024! But now because of this, they lost us as a possible return customer for another $20,000 of purchasing!I am convincing my girlfriend to cancel the $13,000 worth of order and going to their competition.Thanks Crate and Barrel! Bye byeUpdated:May 12, i had a called to C and B to rescheduled the delivery dated and asked them to waive that delivery fee! The female representative promised to waive that delivery fee for us!We will keep an eye on the credit to see if it will happen and hope for the best, if it will, thank you so much, and I will delete this review later!
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May 2024 by Andrea MT (Andii)
Ahhh…Just my kind of store! I love everything in this store. From the materials, styles, size and seasons, great collections that you would love. The customer service attendants are very pleasant and welcoming, making it always a great experience. You have to visit this store. Love it!
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April 2024 by Dave
The "manager" has no idea what she is doing. Completely tells fake stories. Does not know store policies.Never go here. Go to Yorkdale Mall. People there are good. Square One location treats customers like pieces of s.
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March 2024 by Madiha A
Crate and barrel as a whole has the worst customer service ever! At this point I have ordered 3 sofas from them costing over 20,000$ and they continue to give me a hard time! One sofa was delivered, then 8months later they tell me the other sofa has been discontinued! Why did you make me wait? Why is the product even on your website if you are going to discontinue it. Beyond frustrated.
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February 2024 by ash kar
Seems some of the more senior staff are more interested in getting you out the door at closing time and actually talking to you about buying a $6000 piece of furniture..Not a place I’m interested in spending my hard and money when they’re more interested in closing the doors..
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January 2024 by Jasmine Ford
The customer service at this location exceeded all expectations. Unfortunately, our purchase did not work out well, and we had to make a return. Anita and Dayna were very kind and patient throughout the refund process, which took longer than expected due to unrelated reasons with our bank card. We will definitely be looking for Anita next time I shop at C&B, and recommend you do the same!
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January 2024 by Caroline Rainville
I had an issue with an online order I placed through the C&B website, a small issue regarding Purolator not recognizing my address that turned into somewhat of a nightmare. My order was directed to the Mississauga store for fulfillment and boy was I lucky. Anna P. was an absolute gem of customer service! She was patient, diligently fixed every issue as it arose and ended up resolving everything with great care. I was this close to never ordering from them again, but I'm now a faithful customer. Just wish I could visit the store, but I live way too far.
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January 2024 by LittleNEO creative
Honestly, I really like this overpriced furniture and accessories store. Yes, of course the products are not worth the price tag. But go and grab something smaller and enjoy looking about. Very nice for Christmas ornaments and quite good for kitchen accessories.
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January 2024 by Sylvia Grande
Ordered an apple corer in September and it was ready for pick up in ten minutes! Superior service!
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December 2023 by Mariusz Cnota
Tatiana from the store show really magical approach for my order, thank you for your help, indeed!!!??????.
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December 2023 by Linda Forster
Love this place - beautiful stuff with very friendly and helpful staff although it’s s bit expensive.
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December 2023 by Babar Mir
Good variety of stuff. Prices are a bit on the higher side, but you get what you pay for.
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December 2023 by Margaret Wong
Crate & Barrel household displays are exceptional & make whatever your looking for very easy to find here in Mississauga, Ontario, Canada.
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November 2023 by Geronimo Diaz
This is an high class decoration store !!! Everything is awesome !!!
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November 2023 by Bonni Titgemeyer
Bought cute Christmas ornaments