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May 2024 by Candy Capps
The Staff at this Charm Jeweler's is exceptional, your more than a customer, your family
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May 2024 by Nicholas Gabriele
I purchased my engagement ring from this location back in February ‘24. After returning to have the ring sized, a series of incidents happened that left us upset with the service from the sales associate and Charm.The manager Connie reached out to me immediately to provide direct assistance, an explanation and an apology. Not only did she help explain everything in full detail, but also provided us an immediate solution and had the ring in our hands within a day. I cannot recommend her service enough and our happiness with her ability to resolve such an issue under difficult circumstances. Looking forward to our next visit with her when jewelry or service is needed. Thank you!
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March 2024 by Orange Marchand
Had a very positive experience with Manal at Charm Diamond’s at Erin Mills Town Centre. She is very helpful and friendly. Nice to finally see some good customer service.
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March 2024 by Saikat Chakrabarty
I was searching for a gift for a special someone and I was able to find a pretty cute necklace.I don't know what they'll think about the necklace; if they don't like it, I'm lucky that I got the warranty as well so that's a relief ?.But, staff were very helpful and friendly, and will definitely come back if I need more jewelry.Connie, thank you so much for helping me; I know for sure you'll be the top saleswoman of the shop ?(and ik you'll win the competition ?).
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March 2024 by sandra craggs
I was happy to find a sale on a good watch
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October 2023 by Carla Mae Martinez
What a great great experience. The Sales Consultant, Manal, was very accommodating. I happen to check a lot of jewelry centres from square one to erin mills town center, and to my surprise, Manal was the only one who was very patient and accommodating. She really is an asset. I am so happy with the service a received from her from ordering until I picked up my order.What a great service. We bought our wedding bands from here. :D will definitely buy from this store for my next jewelry purchase.
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July 2023 by Dylan Connor
Be warned: Manal practices predatory salesman techniques and will straight-up lie to you.I went here to see if they'd fix a ring I bought from them - and she *aggressively refused*, saying there was no way that they could fix it, she wouldn't even send it in to check. But what she did do was try to very aggressively push me to buy a bigger ring.So instead I went to the Charm in Oshawa and they immediately took the ring in for repairs, no questions asked.Manal, if you're reading this, you're a despicable person, and you should be ashamed of yourself.Store 454 management, if you're reading this, Manal ought to be fired on the spot.
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July 2023 by Rosalie Anderson
The staff were amazing. When asked if they could size a ring for me and asked if it was possible to have ready by a certain date they went above and beyond. I love the ring and necklace I purchased. I've always preferred Charm over other jewelry stores. They helped me do all this in trusting me, that I would be there on the said date to pick up the purchase. I love the design and quality of the products. The necklace was a gift for a family member of mine. She is stunned by its beauty.
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May 2023 by T
Worst customer service!!! Don't waste your time!!!They claim to have a customer service department but nobody returns your calls. Spoke to a lady from reception, who took my phone number and information. I explained that I was interested in purchasing a ring (gave her the SKU #) but I want to upgrade the diamond. The stone was very poor quality. She told me someone would get back to me and of course no one did. On top of that when I went back on the website to look for the ring, she removed it off the internet!!! There was at least 4 in stock. Shameful!You don't deserve the pleasure of owning your own business!!!
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May 2023 by Marco K
Bought a chain here for my older son and it kept breaking to a point where I never took it for repair anymore because I know it will just break again! Meanwhile the one I got from Peoples 15 yrs ago never broke (to think, i have 3 kids that always pulled it from my neck for many times!)
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May 2023 by Anne T
EXCELLENT customer service. Osanna and also Tanya were very helpful in finding and getting me a lovely angel pendant to my home. A sincere pleasure to deal with both of these lovely ladies over the phone. And don't listen to any of the negative reviews!
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May 2022 by Nicholas Wright
We had a hard time finding exactly what we wanted, and the store associate by the name of Amina. Welcomed us in and helped us out immediately, taking all our wishes and concerns into account. She was respectful, considerate, and very helpful. The other store associates were also wonderfully helpful and very polite. Having a previous negative experience at other jewellery stores, as a member of the gay community. Myself and my fiancé will definitely be going back to Charm, just for the superior customer service they provided us today. We look forward to our engagement rings and later wedding rings! Highly recommended, great service and good selection.
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May 2022 by S K
Really bad customer service and worst receptionist. Name Archana takes forever to pick up the call and when you ask for assistance her answer is always I don't know my manager isn't here she'll be here tomorrow. They were supposed to mail my ring but had no communication and did not notify me that I need to pick up instead.
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May 2022 by Adam Forest
Great service at this location, Sanaa gave me excellent service. I will definitely be back. ??
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May 2021 by PETE TAKING OVER
nice and friendly staff. good service and proper warranty coverage
