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June 2024 by Julia
I came here the other day to get some plain black exterior paint for some planters. There were 2 others ahead of me that wanted to occupy extensive time with the solo lady who was working there about various paint colors for their house. I waited 15 minutes and then left. She is unable to time manage the customers and cannot answer straight forward questions without you having to wait your turn. If people want to have a lengthy consultation of paint colors for their house there needs to be some sort of system where they book an appointment with a second staff member.
I went to home depot instead and was serviced within 5 ninutes.
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May 2024 by Jeremy caulfield
Always helpful and knowledgeable!
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March 2024 by Gurpreet Mirecki
I like going here because it's not busy and easy to go through paint colours without bumping into anyone. That being said, you'd expect to be acknowledged and offered assistance when entering the store. There was one other person in the store when I visited, and I waited 20 minutes to get any help.
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October 2023 by J
The store provides good service when the owner is there but otherwise the lady with the grim, sour demeanor seems to have several chips on her shoulder (not the paint chip kind) and is curt, ungracious, condescending and a downer when she deals with customers in a depressing manner as if she got out of the wrong side of the bed that morning and perhaps every day and doesn't want to be there serving customers! She also gives bad advice and says you don't need a primer if the old paint on the wall is a similar color in order to sell more paint which is more expensive than primer. In my experience, after multiple coats of paint, the wall still looked patchy, until a coat of primer was applied followed by a coat of paint. She needs a customer service 101 course on how to greet customers, and how tone and body language form 80% or more of communication. Most folks go to the paint store to uplift their place, brighten up things and the last thing they need is a desultory, downer demeanor when selecting and purchasing paint! The other lady who used to be there was much more pleasant and easy to deal with. I sincerely hope that this lady gets the training that she needs, especially since the store owner is quite pleasant, and but for this lady’s attitude, the store is a good store.
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October 2023 by Charles Charles
The staff here are miserable.....thanks for a horrible experience...
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August 2023 by Sue Robertson
Received amazing customer service from staff at Paintscapes and from Cottage Paint sales rep. I was having difficulty using the products on my very old furniture. Paintscapes and Cottage Paint were quick to help and finding solutions for me. Excellent customer service. Successful products as a result. Many thanks.
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February 2023 by Manisorn B
My painter Jay highly recommends the store! I always receive fast and friendly service when I go into look at colors and get paint samples.
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April 2022 by andrew anderson
Thank you for referring us to Jay from Refined Edge Painting who is a local painter here in Mississauga South. We needed help with 2 Bathrooms. Jay researched best solutions and best products to solve our problems with moisture. We highly recommend Refined Edge Painting and PaintScapes. We are exceptionally pleased with the quality of work and materials. We will refer family, friends & neighbours!!M. & A. Anderson
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February 2022 by A PLUS COURIER
1 star negative they deserve. When I called them they put me on hold and I could hear them taking new customers and also new calls from another phone.
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February 2022 by Heather Moore-Simmons
Terrible colour matching!
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January 2022 by Vanessa Cohen Berlad
Friendly, polite and knowledgeable! Would highly recommend.
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January 2022 by Dr. Rob Morano
Great service with great advice. 5 stars
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January 2022 by leomap
Nice owner and very understanding
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January 2022 by Roger Fernandes
Very helpful..
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January 2021 by F Abounassar
Great place for paint supply, I buy from there alot
