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February 2024 by padam pandey
great service
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February 2024 by Asvin Ramakrishnan
Service was Awesome ?. Worth for money.
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February 2024 by Maria Romano
The sales representative Grace went beyond to help me make a decision and helps with my purchase. She was very informative and helpful. Because of her I had a great experience.
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February 2024 by Ahmad Khatib
Mohammad was very helpful, professional and experienced salesman, friendly and I’ll recommend him for anyone, will not be disappointed.
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February 2024 by nub time now
Great selection, quality items.Service was great by Lalit, will update when I get delivery.
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February 2024 by Debra Summers
I recently purchasedFurniture here and must say the staff notTo mention theFurniture salesmanWas patient pleasantAnd thorough at all parts of process.The quality of Furniture and serviceWould get a thumbs ? and 5 star from me.
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February 2024 by Linh Nguyen
We were impressed with the service received from this visit. Not only were we given full attention right from the start but throughout the time we spent there. Our salesperson, Bhavin, made sure our questions were answered to our satisfaction and the choice we made was the right one. It was a pleasure to be served with such care and we couldn't ask for more to this excellent shopping experience.
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February 2024 by Sara Patania
If only there was an option to leave a negative star review. Originally when we went in the staff were fantastic and so willing to help. We found the couch we desired and paid in full within the hour of being there. Once the money was received everything went down hill from there. Upon delivery, the drivers were horrible. Aside from them being incredibly rude, and annoyed at my infant son for running around, they damaged two of my walls in a brand new condo, and refused to fix them. When they were bringing in the furniture they did not bring in blankets, or protectors despite them saying otherwise. Pictures of before and after were provided, and still after everything they have denied fixing the damage they created. So much for the "white glove policy". Definitely buy your furniture from the brick or leons.
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February 2024 by connie molera
Friendly nice staff
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February 2024 by Hermann Ze
Courteous and professional service
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February 2024 by Adriano Biasini
The staff were amazing and very accommodating. Can’t say enough about the Mississauga Ashley Team. Their selection, expertise, and commitment to customer service is unparalleled. I would recommend Ashley and this particular location to anyone thinking of buying furniture for theit home
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February 2024 by Omar M. Ahmed
Good product, good price, delivery on time.
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January 2024 by Jason Mangialardo
Great experience doing at Ashley Home store. Sales staff was helpful and a great selection of furniture.
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January 2024 by Jenny Gerges
Lalit Minocha was great sales person had a good experience With him. The delivery was great very seamless. Love the new couch !Overall great experience !
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January 2024 by Karim
Update 2 on Jan 19th:My recent interactions with Ashley's customer service have been even more frustrating. Despite numerous calls and emails in an attempt to resolve the damage issue caused during the previous delivery, the service has only worsened. We requested a specific delivery time between 11 AM and 3 PM to adhere to building regulations. However, a day before the scheduled delivery, we were informed it would occur between 5 PM and 7 PM due to a misreading of our request.After explaining the situation to customer care, we received inconsistent responses, including suggestions that we were scheduled for a different day. The experience has been marred by the worst customer care I've ever encountered. Even after reaching out via email to the email mentioned in reply to this review, there has been no response.A glance at reviews reveals that many others share the sentiment, facing similarly poor customer service from Ashley.In conclusion, dealing with Ashley's customer care has proven to be a punishment, marked by unprofessionalism, rudeness, and disrespect. It's disheartening to see such a lack of accountability in their service department.UPDATE 1:My wife and I had a disappointing experience with Ashley store. Initially, we ordered a sofa, and despite the confirmed delivery time, the delivery person arrived at a different time. During the attempt to enter the building with the sofa, the delivery person accidentally broke the fire alarm device. Subsequently, they decided to take the sofa back, cancel the delivery, and claimed to report the issue to the company.Upon contacting Ashley customer care, we were informed that such requests should be made by the customer. However, we discovered discrepancies in the process. The delivery person claimed a signed waiver, but we never signed anything. When we requested to see the waiver, not only did the signature not match ours on the order, but it was also signed after the damage occurred. We provided CCTV footage as evidence, but the customer care team seems unresponsive, avoiding our request to address the building damage caused by their delivery.Our attempts to find a resolution through back-and-forth emails with customer care have been fruitless, with no acknowledgment or acceptance of responsibility for the damage incurred.Original post:Ashley HomeStore is a well-known retailer offering a wide range of furniture and home decor items. Customers appreciate the variety of styles, from contemporary to classic, and the quality of their products. Known for its competitive pricing and frequent sales, it's a popular choice for those looking to furnish or update their homes.
