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May 2024 by Steve Douglas
Amazing service and know how from eshan. Very helpful and fully appreciated and recommended
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May 2024 by Shiva Kanda
Eshan is very helpful! Explained everything I need to know and guided me throughout the process.
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April 2024 by Jacquelyn Chan
They are very nice! Clean place. Process was quick. Kind and professional.More than 3 garages would be much better. And clearer signs indicating range of letters for storage identification would also be better.
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April 2024 by Kaylie Khan Mohan
Amazing Facility. Great customer service.
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April 2024 by Kaylie Khan-Mohan
Great Customer Service
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April 2024 by Susan Higgins
This is place always give top notch service everytime we visit.
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April 2024 by Shailyn Mistry
Amazing customer service
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January 2024 by Shirale Sequeira
Kassandra and Celeste are amazing when talking to them. However when trying to get further with management one never gets a call back. I’ve been trying to reach a manager for months regarding automatically charging for insurance with no notice (even tho my personal insurance covers locker storage). And Smartstop has been raising the rent of the locker every 6 months by almost $100.I started off in November 2022 paying $273 - had to renegotiate 6 months later to get $340 after they were charging me $380 and now they have raised it as of Feb 1/24 to $446.And I have yet to hear back from a senior manager since the middle of 2023 and doubt I’m going to hear back from one regarding this exorbitantly high increase.
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December 2023 by Ivan Laurent Lafleur
Celeste was exceptional, customer service like this is uncommon these days. She is very knowledgeable and made sure that the process went smooth!I rented a storage unit for a few days and I was very satisfied with the service. The unit was clean, spacious, and secure, and Celeste was very friendly and helpful.I would strongly recommend her to assist you!
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November 2023 by Christina Rego
Thank you Celeste for all your help. You made the entire process very easy and painless in selecting the perfect storage unit for my parents. I was very surprised how clean the facility was.Thanks again, you rock!!!
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October 2023 by Steve Kecskes
Our experience with SmartStop has been tremendous. Customer service has been amazing. Everyone has been very friendly and helpful. Recommend SmartShop to anyone who needs storage space! ?
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September 2023 by Krishna Juluri
Excellent customer service. Very clean facility. Kassandra was very helpful and diligent in walking through the process. Highly recommend this location!
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September 2023 by MJ
I wish i could give 0 star. I do not usually write a review but this company customer service is the worst ever. I have not got a refund for 3 month. I have to call every week for follow up. I requested a refund of 5*10 strorage in June 2023 but now last week of September. I have contacted customer service and the Milton local storage. They say only DM have a access and approve my refund. So I asked CS and local staffs to tell DM contact me for update. I have not got any call or email. Why do i need to waste my time to get my money back? Why the company is holding my money? The refund cheque is missing ( i was told the cheque was sent from US but not arrived for 3 month) and i gave my credit card info for refund 3 weeks ago. However still nothing happened. THE WORST CUSTOMER SERVICE EVER. I cannot believe only DM have a access to my refund status in the company and the DM is not doing anything. It is so frustrating.
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September 2023 by Folasubomi Khaleed Salami
Celeste was awesome with helping out and also post sale support aswell. I will definitely be a returning customer.
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September 2023 by Erna K
Very pleased with Celeste customer service!! She made sure everything went by smooth and understandable. Deserves a Promotion!!!
