Sephora offers a welcoming shopping environment celebrating individuality. Shoppers can explore a range of beauty brands, including popular choices like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable options from Sephora Collection. The business provides both in-store and curbside pickup options for convenient order fulfillment. Customers can enter from Maple Ave. and follow signage for designated curbside pickup spaces. Experiences at Sephora vary. While some customers have praised the staff for being friendly and helpful, others have reported issues with inattentiveness, especially during busy times. For instance, during a recent visit, staff did not offer assistance until customers were cashing out, leading to concerns about equal treatment for all clients. Additionally, a customer expressed confusion when they were denied a perfume sample, while others were receiving samples. However, there are positive notes as well, with some customers highlighting the helpfulness and professionalism of staff, particularly praising Isabella and her team. They noted that this location is extremely well-maintained and presentable, making it a favorable choice for beauty shopping. Overall, while some staff members excel in customer service, there is an opportunity for improvement in training to better handle busy store environments.
Dec 27th the store was very busy. However, no staff even asked if we needed help until we were cashing out. May of been because the person that was purchasing was only 10 years old. But IMO all clients are equally important
December 2024
Shopping for a gift and associate Azale helped me out big time! Professional and knowledgeable. Thank you Azalele!
December 2024
Great place to shop and things are usually in stock
