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October 2024 by Smiling _eyes
Recently, I scheduled an oil change for my 2017 Hyundai Elantra at this outlet and I was quoted a price of $145. I am a female senior who has been dealing with auto service people for about 57 years experiencing many different (positive & negative) service responses but when I shared that I felt the price was excessive I was told that that place was not a "drive through"... my response.. I knew that and that I had gotten a quote of $105. from another Napa Auto outlet for comparison. The response was that not all outlets charge the same prices (not sure why? and a difference of $40. was significant for a similar job - or at least I would think so). The points I have issue with here are.. 1. How disrespectfully I was spoken to regarding the "drive through" statement by the female receptionist (if I were a man...would that same approach/statement have been made?). 2. That a difference of $40. should be unquestionable by anyone dealing with a chain of auto repair businesses is a red flag for me. (Let me add that I have dealt with other Napa Auto Pro outlets throughout the Ottawa area... one in particular for over 15 years with fair pricing for excellent service.
I regretfully had to change due to a move). I cancelled my appointment and I would not recommend this outlet to anyone. If an oil change is $40 overpriced what else would be and by how much more?
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September 2024 by Griffin Kozij
A reliable and trustworthy garage. They truly care about their clients
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July 2024 by Pat
Really nice people they help with my problems I really appreciated
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December 2023 by Andy Girard
Convert, friend, work was completed, and ready when indicated
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November 2023 by Glenys Hughes
Always excellent service.
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September 2023 by Jennifer Burkhart
Everything an auto shop should be! Honest and clear communication from Jodi and the rest of the front desk team, excellent workmanship and quality parts, and impeccable customer service. 100% recommend, such a gem in our community.
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September 2023 by Debbie Armstrong
Absolutely the best place around for classic vehicle repairs and modifications. They are very accommodating and willing to go up and beyond. I highly recommend.
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September 2023 by Andrew Gulya
Very friendly, helpful and knowledgeable staff will take care of you and provide the service that you need at a fair and reasonable price.
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September 2023 by Colleen Gildert
We are happy with the service here. Friendly service.
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July 2023 by lynne zelinski
Jodi and the rest of the staff are always friendly and helpful!Fair and honest service!Highly recommended.
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November 2022 by Nick Donato
Great staff, fair prices.
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November 2022 by John W. MacDonald
I believe I found my vehicle care home! Tire changes, oil changes, maintenance, and repair. All in one! Thanks for the great service!
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September 2022 by Elizabeth Primeau
Went to Clarmo to have my back window replaced after a baseball went clean through. They were kind, helpful and quick! I was given pictures of before and after the repair and it was all completed in 2 business days. I will certainly be going back, I am always looking for good, trustworthy local businesses to support in our area. Thank you, Jodi, Mitch and the rest of the Clarmo team!Service: Body & Trim
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September 2022 by J “magnetar137” R
the technician found things that needed to be done, and I wasn't aware of them.
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June 2022 by John Da Silva
Very friendly, knowledgeable, and accommodating. No longer going back to the dealership.Services: Auto tire replacement
