-
September 2024 by O L
The staff is very rude, after 2 years haven’t improved
-
June 2024 by V Chan
Sale person is very helpful
-
June 2024 by yumei Huang
don't go! It's disgusting. It's going out of business. You can't exchange the original price
-
March 2024 by Winnie Li
Everyone was so friendly ? and was a great help when I couldn't find anything. Thank you so much!
-
February 2024 by Rachel Tabinga
Came in for eye cream (first ever). I had the pleasure of speaking with Lexie and Im so glad I did. She was so knowledgeable of The Body Shop products and skin care in general. She was attentive to my skin concerns and was able to recommend a few. She wasn't pushy for the sale either. She understood my hesitance with purchasing so offered some samples to try them out. I appreciated that so much because this way I can try them out without the commitment and come back to purchase the one that worked the best (if any). Thanks again Lexie for your time!
-
January 2024 by lin jc
Good service
-
January 2024 by Laleh H.
I used to shop at The Body Shop ALL the time at every mall but Markville. which is funny because it is my closest store now, but not when I first started shopping at their stores. I used to buy everything for skin care from them, especially loving their line of Tea Tree products. However, products change and skin care routines change. My visit was specifically to purchase for my daughter. I knew this would be a great place to start her with some skin care products for her to begin her skin care routine. I stopped in a week before Christmas. I knew that I could either buy a la cart items and create my own basket at home, or find a good gift box that contains what I am looking for. The first sales associate that I approached was not helpful at all! She seemed annoyed that I was asking for specific products, well any products actually. I decided to browse the store on my own. I love this store, super clean and easy to move around. Every display was clearly labelled and it was so easy to find products from the same skin care formulas - Tea Tree, Aloe, Seaweed etc. I was trying to decide between 2 products and very quickly I was approached by a different sales associate. She was super helpful with my concerns and questions re: the differences between the 2 products I was deciding between. She also suggested purchasing the items as a pre-boxed gift set as it would offer me the best savings. I got everything that I needed and went to the cashier to pay. The cashier was also super nice, got me set up with their Loyalty Rewards, which I had no idea about. I was commenting on a specific product thst I used to buy, but they don't seem to sell anymore. She asked me to wait for a moment and went to the back room and brought out a handful of what I was looking for! I was amazed, she mentioned that they were discontinued, but she inquired as to whether she could sell them to me or not and the answer was yes. I purchased almost all of them! Explained that I was very grateful and beyond impressed at the level of service at their store and I would definitely be back!Looks like this will be mine (and my daughter's) new go to location of The Body Shop.
-
December 2023 by C P
I went to the cashier to pay for mine and gifts.I wanted to pay for the gift and my things separately. But young women said I could pay at once. I wanted to get a gift receipt separately, and I asked for it separately because my price wasn't supposed to be on the receipt, but she just stopped talking and checked for it with a sigh.She didn't even say thank you or bye after paying the bill.This is the first time I've ever seen a body shop that's too rude. I messed up when I went to buy Christmas presents.
-
December 2023 by farhan hasan
Amazing and friendly service
-
September 2023 by sunghoon
I've had an amazing experience with Bridget! one of the best customer service experience's I've ever had, she helped me through every product and introduced me to everything I was looking for. You could've told me she was the owner of the company with such enthusiasm!! Will definitely be returning for this service again! :D
-
September 2023 by Cassi
100% excellent customer service from Bridget. Very informative and it was the best customer service I had! She explained every product well. Thank you for all your help.
-
September 2023 by Mary T.
It's funny how my go-to The Body Shop store is at Hillcrest Mall. Yet, my closest one is in my backyard (relatively speaking) at CF Markville Mall. I had a few days left in July to use a $10 birthday voucher. I decided to pay this store a visit.I'd say that mall entrance 8 is your closest one to The Body Shop. The next closest entrance is entrance 9, with Sporting Life and Old Navy. I had pick up orders at Aroma Espresso Bar and SoftMoc, so I parked closer to Aroma and Walmart (entrance 11). The walk was needed!I walked in and loved how deep this store was. It had been ages since I last stepped foot in here. It felt cozy. It was also easy to find everything that I needed.I was running out of the vitamin C overnight mask. This store had it in stock. I was happy and picked up a tube.I also ended up with strawberry lip butter. I have been using their lip butters for ages.The woman at the counter was nice and detailed-oriented. She made sure that I wanted the vitamin C overnight mask. This line has a number of products that look the same, such as the microdermabrasion and cleansing polishes. You can easily pick up the wrong tube. I thankfully got it right.My voucher was applied, which felt like I got the lip butter and more for free. I paid with a debit card. Done!She put my items in a cute paper bag. I thanked her and happily walked out with my purchases.I should stop by this store more often. It's great.(342)
-
July 2023 by naveen k
I really liked the experience at this store,This is my first time visiting, At this place not knowing what to buy but Manager (Bridget) helped what to buy. I really recommend my friends to go this place for skin care.
-
January 2023 by Xiaotong Zheng
The store closes at 6:20pm but they lie and advertise false hours on google (7:00pm). Store assistants were so rude and also wanted to leave home early. Better tell customers the true hours and honor the time you put on the internet instead of wasting people’s time.
-
December 2022 by Breanna Coultis
Horrible site experience. I attempted to use the site and items would not add to cart and when it did it added 5 plus items and would not edit the amount down to one. Do not order from here it is a waste of time and may be charged for more.