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February 2024 by ShengHan Liu
Wide selection of pillow and mattresses, James was very professional with his knowledge and services, and helped us to score a very nice deal.
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February 2024 by JACK JIN
I would like to inform to all the potential buyers with sleep country exchange policy. It is NOT as easy as sounds like. I bought a $4000 mattress two weeks, and I was undecided go to with a firm one or medium one, the salesperson offered me, why don’t you try it first, and we have 180 days exchange policy, if you don’t like the firm one, you can exchange the another one just by paying the difference of $150 and $65 exchange fee addition to that. The sales stuffs are very nice, and I really liked the idea of exchange so I bought it right away. Today I went in to the store to make the exchange , I got a lot of hard time. staff informed me I gotta pay a lot of more first, I was very surprised, long story short, they went back and forth and provided three different offers, at the end I had to pay $70 more. It is not a lot money but it really ruined my experience with sleep country , so everyone else watch out with the exchange policy.
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February 2024 by Lyndon Wu
James Guo, very friendly and nice sales. Super recommend!
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February 2024 by Anne Kent Ricky Chow
Went in with a particular model in mind. James Guo listened to our needs and pointed us to the mattress plus a couple alternatives (more and less expensive variants). James was not pushy and gave us plenty of time to make our decision. Then he was very helpful in figuring out alternate stores when the first size we had in mind was not available for immediate pickup. We ended up buying a size that was in stock at this store. 5 stars. Will buy from James again.
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February 2024 by Ricky Yung
I recently had the pleasure of visiting your store and was assisted by one of your outstanding employees. I am writing to express my gratitude for the exceptional service provided by James Guo.First and foremost, I was thoroughly impressed by James' extensive knowledge of your products. He demonstrated a deep understanding of the various bed frames and pillow options available, taking the time to explain each one in detail. Their expertise helped me make an informed decision that perfectly suited my sleeping style and preferences.Furthermore, James went above and beyond by providing demonstrations of the products and discussing the pros and cons of each one. This personalized approach allowed me to weigh my options effectively and choose the best fit for my needs.In addition to their expertise, I must commend James for his exceptional customer service skills. Throughout our interaction, they exuded kindness, patience, and professionalism. Despite the complexity of my inquiries, James remained attentive and dedicated to ensuring my satisfaction.Overall, my experience with James was nothing short of excellent. Their knowledge, attentiveness, and professionalism made my shopping experience truly enjoyable. James is a valuable asset to your team, and I look forward to returning to your store for future purchases.Thank you once again for employing such outstanding individuals.Warm regards,Ricky Yungon Behalf my mother Doris Cheung
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February 2024 by A Tong
I recently visited Sleep Country and had the pleasure of being assisted by James. I must say, James did a superb job in helping me find the perfect mattress! He took the time to walk me through the various features of the mattresses available, patiently addressing all my questions and concerns.His extensive knowledge and attention to detail made the entire experience seamless and enjoyable. Thanks to James' expertise and guidance, I found the ideal mattress that meets all my needs and preferences.I'm incredibly happy with the excellent service provided by James. He even went the extra mile by calling me on the day of delivery to ensure I was aware of the delivery window time.I highly appreciate James' professionalism and dedication to ensuring customer satisfaction. Thank you, James, for your outstanding assistance!
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February 2024 by Greece Liao
I have to say, James is very enthusiastic and professional, and I bought a mattress that I really like!
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February 2024 by M Lee
We came in looking for a pillow, upon entering we were greeted with kindness and a bright smile from James. He provided information while giving us space to try everything at our own leisure. 45 minutes later, I purchased The Purple Pillow which was recommended from the beginning but you know, you need to try them all out to make sure. Thank you for the great service James!
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January 2024 by Harold Harold
James gave us excellent service!
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January 2024 by Ricardo Zhenwu
We had a great experience at this location. James was our sales and he is very helpful and patient. He helped us to find out our best fit for the mattress and pillows. Definately recommend to ask for James if you need to find your dream mattress!
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January 2024 by Dennis Hui
Recently bought a mattress from this location. Mina, who was assisting us was very helpful with our decision. She was attentive, patient, and provided us with good recommendations that were specific for our preferences. Fantastic experience overall!
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January 2024 by Mr Bob
James is such a friendly salesman! Came in with my wife and he helped us out alot. Cant wait to sleep on the mattress :)
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January 2024 by H S
I admire James service, he took care us as soon as we walked in the shop and gave us top tier service! James gets 2 thumbs up! ???
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January 2024 by your Daddy
James is the kindest and gave us the best service ever! Highly reccomend this place and highly reccomend having the gentleman named James take care of you and what mattress you want!
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January 2024 by M. Kamel
Since its purchase, the mattress has significantly lost its firmness and became unbalanced, with both sides and the middle sagging, rendering it extremely uncomfortable!Customer support is a night mare, very complicated process and even after two claims and many rounds of photos submission on a platform from the 80s, I didn’t get any positive support!!They’re very good in selling and upselling but the worst in quality and customer support!!Find another retailer with transparent and honest customer service!
