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February 2024 by Jeremy C
After 30+ years of doing both personal and corporate formal technical support in enterprise environments, I have become pretty conversant with emerging technologies over time. However, there are some aspects of technology that I just don't have sufficient familiarity. Printers is one of them. I recently performed a firmware update on a Brother laser printer. No problem, right? Other Brother printers I own have had their firmware upgraded, without issue. Well, on this one printer, a 2730DW, the firmware failed, leaving the printer unresponsive. It powers up by LED light, but that's it. Screen non responsive. Being both stubborn and tenacious, I spent a some time trying to determine and remediate the issue. But alas, based on everything I have tried, I decided that I was going to junk the thing, which is really a shame, given the fact that the printer was barely used and less than 3 years old.Here's where I ended up going to Rosebud, whose reputation preceded it. I spoke with Roman on the phone on my initial call, and within 30 minutes had my printer at his shop, where he offered to look at it and diagnose it at no charge, and if he can fix it without having to replace parts, he told me he would do so for free. This level customer service offered initially is unparalleled. Most shops would take advantage to gouge the customer on diagnostic efforts, but not Rosebud. Roman said if he did that, customers would not return. He promised he would call me back in a day or two.He also provided some industry knowledge insofar as the history behind various brands of printers, their business approach, why some brands cost more than others, and the viability of parts availability and ease of end-user customer repairs, where applicable. I found this refreshing that he was genuinely passionate about technology, and I knew that I had come to the right place. So I left my printer with Roman, who professionally took down all my information on a service form, and awaited the result.Unfortunately, the problem ended up being the PCB/logic board, though Roman indicated his techs expended much time and effort to try to fix it and really wanted to get it going. He gave me some suggestions on what I can do next but it would require a hardware replacement regardless. This level of honestly and integrity are much appreciated in this day and age. I found Roman to be affable, friendly, but also realistic, not making veiled promises or creating false hope. In my conversation before and after the repair attempt, I could gauge Roman's deep level of experience with electronics, yet that is coupled with a humble nature in which he wants what is best for the customer. I certainly would bring any other problematic printer to Roman for diagnostic and repair, knowing that I am in good hands with Rosebud. Thanks for all the efforts, sir!-Jeremy
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January 2024 by Christie Trinh
Top notch. Believe the good reviews!
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December 2023 by nousername
Experienced. Knowledgeable. Trustworthy. Excellent service. Fair. Friendly. Highly recommended.
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August 2023 by George Mahara
I am really happy with my experience at Rosebud. Roman was very professional during our projector repair discussion. He gave me a good "time to repair" estimate. A technician called to give a status update in regards to the repair. At pick-up of my projector Roman explained in detail the repair work, showed the results, and provided maintenance tips and best practices. Rosebud is honest, reputable, and very knowledgeable. I am extremely happy I went to Rosebud Technologies.
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August 2023 by Qingxiang Jia
My experience is mixed.My monitor got damaged during a power surge. I came to Roman because I saw all those good reviews here. Roman did fix the monitor: it's working again, but that's about it.The day I bought my monitor to the store, he pointed to me the cracks on the back of the monitor. He said it could be a result of inexperienced repair. I agreed because I wasn't the first owner.About a week later, the monitor was fixed and I immediately saw new cracks on the back of the monitor. This time, it's on the chrome (previously, it was on the back black plastic). Roman insisted he had pointed out to me a week ago and therefore it was not his fault. Well, he did pointed out, but these cracks are new: I have used this monitor for 7 years, almost daily, I know the appearance change. I regrated not taking a photo before I sent it to repair.The monitor was connected to his computer and I was supposed to test it out. My monitor is LG34UC97-S, it has one single pointer to control things like brightness and contrast. It's designed to be able to move up, down, left, and right. You can also push it. The first thing I noticed, is the inverted control. Now, left means right, up means down. It's very counterintuitive but hey, I can get used to it.I got home, and plugged the monitor back to my PC, the middle part of the screen is a lot darker than the two sides. After some trial and error, I found that I can more or less compensate it by moving brightness all the way to max and contrast to minimal. However, this is not ideal so I contacted Roman. He insisted it was my problem because he only replaced the motherboard and never opened the screen itself. Well, this might be reasonable, but as a customer, I have used this monitor for 7 years and it's been fine until this repair. It's really hard to convince myself I did something wrong so the screen brightness is uneven. He also questioned why I didn't see it when I was at the store. The reason is, my monitor was connected his laptop and my monitor is a curved ultrawide one, when it's configured to duplicate the content of a laptop, only the middle part of the screen has content so there was no way for me to find out the uneven brightness.So, overall, I think Roman is trying to help, but may lack the skills needed to at least repair this particular type of monitor. Had I know the outcome, I would just get a new monitor instead.
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July 2023 by Admin PSE
I had a great experience here. They assessed and fixed my printer within a week. Very fair pricing and pleasant people.
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March 2023 by Amarjit Hothi
Great guy, really tried to explain and help with my projector repair. And he wanted me to call him back to make sure all good.
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February 2023 by Dave Green
First off, I should start by stating that I am the pickiest person on earth. So when I brought in my projector with the worst case of "self induced dust blobs" you've ever seen, I asked Roman if he could clean this up 100%. Not 90% or 95% but totally rid the optical path of these blobs that I caused by compressor air when I thought I was cleaning the unit after a lamp change. His honesty struck me different. He never once said he could perform this miracle task to my standard and he did not want to risk his reputation on saying he could. He even went as far as giving me other contacts that specialize in this type of thing. This was the second I knew he was truly trustworthy. I decided to go with Rosebud on the feeling that nobody would try harder than them to fix the issue. Fast forward to bringing the unit home and holding my breath during a pitch black viewing, I quickly breathed a sigh of massive relief. The job they did was SPECTACULAR. This projector was one day away from being listed on eBay "As is for parts" due to how bad the dust blobs were on dark scenes. The price and service was incredible to say the least. I am a customer for life. Thank you once again Rosebud.
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October 2022 by Malati Rajagopalan
Absolutely amazing service. I went for my projector issue 6 years and Roman was amazing then. Went back and few days ago again with some other problem with my projector. Roman gave great advice and service and repaired it within our budget. Absolutely honest and professional! Roman is also very kind and nice to deal with and highly highly recommend them!
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October 2022 by Christina Ng
I found Roman doing a Google search and am so glad I found him and trusted the other reviews. I brought it to him Friday and it was fixed by Monday! He quickly found the issue, got it shipped in and all within a reasonable price. I appreciated his honesty and will go back to him to have my other laptops or tablets fixed! Thank you Roman!
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June 2022 by Bxw
I found Rosebud Technologies off of Google reviews and wanted to post this to say that all the positive reviews are in fact all 100% accurate. Roman is truly just here to help you, no nonsense and yet he is very detailed and personable. I came to him to help fix my Brother office printer as it wasn't printing properly and he got it done the next day only because he needed to wait for the parts to ship in. He quoted me a very reasonable price. Afterwards he took the time to go over in detail things to look out for to prevent any issues down the line that were separate from the initial issues I had with the printer itself. He is truly someone who has opened and conducted his business for all the right reasons, and that is to simply help people first and foremost.
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June 2022 by Nick Gunz
tl;dr Rosebud's techs fixed a problem that almost every other repair store in Toronto turned down flatI called all over the city, trying to find someone to fix my large, expensive monitor. Most places didn't just refuse: they seemed confused that I might think computer and electronics repair people could possibly understand the esoteric mysteries of how monitors work. And why would I want to repair something that would cost a mere $1000 to replace?!Eventually, by now somewhat desperate, I called Rosebud: "Of course we repair monitors; we're a computer repair store! Yep, I know exactly what that is; it's either _this_ problem or _that_ problem. No, we see this all the time, you probably have [model x] right?" (yes, it was!)No inspection fee, no patronising lecture -- just quiet, confident, competence. A few days later, and my monitor is good as new for a fraction of the price of a replacement. Highly recommended.
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June 2022 by Mohib Shariff
Dealt directly with Roman who was professional and honest and within 24 hours, he had ordered the part and repaired my printer and went to great lengths to explain exactly what had been done and was extremely reasonable. Excellent service.
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June 2022 by Christopher P
Roman's service was excellent; he was able to quickly repair two older LCD monitors of mine that were no longer powering on. The price was reasonable, and much better than having to purchase replacements.
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June 2022 by Peyman Khalajmehr
I had start up issue with my laptop, I called them and went there, They didn't know how to fix it, they told me that they have to remove my hard disc to fix it and I might lose my information, I didn't accept and Googled the issue and turned my computer in safe mode in front of them. They didn't even know how to start up in safe mode.
