Princess Auto

Auto Parts
Hours: Princess Auto is a Canadian company with over 3,400 employees and 51 stores across the country. It offers a wide range of tools, equipment, auto and trailer parts, camping gear, and more, serving tradespeople, farmers, inventors, and industrial workers. Customers appreciate the reasonable prices, large selection, and clean, bright stores with plenty of parking. Staff members are generally friendly and polite, providing helpful service. The company’s promise of "No sale is final until you’re satisfied" reflects their commitment to customer satisfaction, including repairs, replacements, or refunds. Some reviews mention positive experiences, such as finding specific items like square U-bolts, and excellent service like the manager who set aside an item for a customer. However, there are occasional drawbacks; some customers report issues with the after-sale service, such as difficulties in getting tune-up parts or problems with the house brand products, which are mostly made in China. Overall, Princess Auto is seen as a reliable store with a good reputation for prices and service, though some customers wish for more North American-made products.

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