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February 2024 by Kajamugan Selvarasa
Overpriced to replace a screen replacement for a Samsung fold phone cost more than $700
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February 2024 by Michael Yunerman
OnePlus 9pro, sent to replace the battery thru OnePlus support. The phone was fully functional except for the battery (holding for half a day). Once they received the phone I was told the needed replacement for the battery and...main board, $500 additional cost. Total repair cost $698 tax included. Are you guys serious? Spend $700 for a 3 year old phone, and get a 3 month warranty? After a complaint to OnePlus they told me my phone was fixed with no cost...but I received it back unrepaired as I declined offer from FutureTel to fix it for $698. OnePlus just lost a loyal customer, this was my third phone - I had 2nd and 6-th before, I thought to buy OnePlus 12, but this will not happen. STAY AWAY from FutureTel, they are scammers. My OnePlus 9 Pro is still working half day on the battery. Also I received my phone back with a factory reset, so I had to reinstall everything from backup.
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February 2024 by Gino Giammattolo
First class experience from beginning to end. Their customer service, email/text follow ups, phone agents and overall speed was excellent. Very happy with this experience and although I hope my phone doesn't require service any longer, I would gladly use Futuretel again
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February 2024 by Marc Charette
I had issues with my Flip 5 phone, Mathew help me with the repair on. Great customer service Mathew listen to what I had to say despite my frustration . He kept calm and was able to resolve my issue.I don't give reviews usually but because on how he handle things he deserved it.thank you for great Service.
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January 2024 by Gary Mitchell
Absolutely excellent service and so helpful makes warranty repairs dealt with great ease and goes above
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January 2024 by patrick hayes
Thank you. Alford, for your help and patience on the phone. The Warranty Service when very quickly after: providing sale document! In less than two day after point the Samsung Galaxy flip4 phone was Fedex back to us. Future Tel repair centre sent an e-mail with a tracking number drop off at our house. Recieving the phone was well packed with letter of repair. Best of all an other 90 day Warranty on the filp4 phone. Wow! super duper.Originally, The phone was damaged a door bent after droping the phone would not open fully and top half of the screen not responive to touch anymore.After reading bad reviews on web Future Tel Repair Centre may not be correct. Be nice to person speaking to they may bend in your favour.Christy will be thrill to have her phone back again. Your a hero Alford.
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January 2024 by Daniel Mogilny
Quoted me substantially higher repair price than the price quoted on the OnePlus Website (above ~30-40% premium).Caused me to stop being a OnePlus customer due to this interaction going forward.
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January 2024 by Sagar Batra
BEAWARE! Samsung recommended this location for a simple repair. I dropped off my montior in OCT. They told me it would take a week to fix. Then they told me they dont have the part... Now it's January. They are refusing to give back my montior. They even went as far as sending me fake screenshot saying Samsung will replace my monitor and confirmed shipping. When Samsung did not even send them the shipping confirmation as the montior is out of stock. When you try to contact them they will ignore you calls and email. Consumers please read this prior to going in.
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January 2024 by Bob Smith
Just reported them to Ontario Consumer Protection.I advise you do not send these people your phone. also read all the five star reviews clearly made up. This place should be averaging one and a half stars.Sent a Fold 4 into them under warranty, a dot appeared on the inside screen one day and then a horizonal stripe. This is the inside screen. Somehow they are trying to claim outside damage wreck the inside screen. Outside the phone is normal wear and tear from being in my pocket.They kept the phone for over two weeks before even telling me they had received it then false reports from "technician." of impact damage. I advise everyone to go to the Reddit thread and see how these guys operate.
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January 2024 by Ajit Singh
Sent my phone two times and they charged me $357 and they sent me phone without fixing and i sent the phone back again then they literally took 14 days and don’t gave me any information. I tried to contact them many times they did not even answered my mails and calls. Very bad serviceDisappointed
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January 2024 by elvis “mavro” gratton
Sent my z Fold 3 for repair through Samsung warranty i was a bit hesitant at first because of the reviews but to my surprise everything went smooth. Got my phone the same week. Happy customer.
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January 2024 by Amit Sahu
Nice place to fix your Samsung devices.The staff is very polite and understands the device issues.I think they deal with other brands as well. But majorly I saw Samsung devices.You can recycle your electronics there. Clear and transparent communication.
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January 2024 by Connie Shaw
Dealt with a lady named VanessaShe went above and beyond to assist me with my issue she definitly my angel.It was so nice to actually get customer service again. She was amazing .
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November 2023 by Prabhjot Dhaliwal
Would like to share my experience of getting my phone repaired at Futuretel Service Centre. To begin with I seen a lot of bad reviews which made me concerned however in all honesty I did not have any issues with service and repair. Phone was under samsung warranty. My phone screen was repaired with total 6 business days 2 days using fedex I believe was shipping/receiving and 4 days to inspect and repair. I was provided an update by both parties about my phone progress and repairs. At the end of the service I was contacted by Futuretel representative to follow up with tracking number and informing about the ship back label if there is any issues with the repair. I'm glad I got my phone fixed on time and through Futuretel. Thanks for the great seamless service.
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November 2023 by Oszy Yte
Rogers sent my Z Fold 4 here for inner screen repair. I don't think I had a choice. But I'm pleasantly surprised by the workmanship. I didn't have to wait for parts probably because Samsung folding phones are the most unreliable phones out there. I got my phone repaired and sent back in about just a week. The crunching noise when folding the screen is also gone. It also came back with all the protective films reapplied, so it's almost another new phone experience and definitely a bonus.
