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March 2024 by David Robinson
It is hard to believe the experience I had in comparison to the other reviews posted, but here goes. I bought new GruvenParts suspension parts for my Mk1 Audi TT and took it to Vaughan for an alignment. Their tech takes a pair of pliers and cranks the middle of the swaybar end link, so as to scrape off the plastic coating and leave marks right down to the metal. Great situation to cause rust where it didn't need to be. All the tech had to do was protect the coating with a rag. Anyway, I finally see this and bring it to Vaughan's attention. The admit to their mistake and agree to refinish/recoat the part. It stays there for one day before I get the call to pick it up. It is a while before I get it on a hoist again...and guess what...they did NOTHING to repair it. Just hoped I was stupid enough to go away. So not only do they not respect your new upgraded parts, they will mislead you about any effort they say they will make to fix things and hope you don't notice. Not surprisingly, I haven't gone back since and thought others should know what they are in store for. Vehicle owners beware.
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March 2024 by Caroline Mitchell
Service is always top notch. Thanks.Services: Transmission
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February 2024 by dan vere
Gracious ,effective and well beyond my expectations great workService: Vehicle Inspection
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February 2024 by David Jackson
Great work and dilgence analysis done
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December 2023 by Harrison MacLeod
I Highly recommend taking your car here.My experience was great , very professional and high quality service all around. Rest assured
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December 2023 by Emily Schuster
Winterizing vehicle - Fantastic front of house team, Jamie, Josh & BJ are awesome. Thorough service from everyone in the back, thanks for courtesy tidying of my vehicle. Jamie is the best!
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December 2023 by Rover Petersen
I had been having an ongoing issue with a slow leaking tire and showed up at the garage without an appointment but was able to leave my car for the day and they fit me in and got the job done. They did a great job for a great price and I was really impressed and would recommended them.
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November 2023 by Brad Graham
Well, I had a rough Sunday on the road! While entering St.Thomas to pick up Grandma we stopped at a red light and the engine just cut out. Tried starting it a few times. It would fire up, but would not remain running. I discovered that I could keep it running if I used the gas peddle. So I managed to limp it into a parking lot. Me and the family were marooned so I called a number Vaughan had supplied for road side assistance. Adept Towing came out and rescued us. They towed it back to London to Vaughan Auto Service. Unfortunately that evening I went to check on the SUV and the Hazard lights had been left on. I switched them off but it was going to need a new battery. First thing the next day I phoned and talked to Jamie and it was definitely in need of a new battery. They would do a drive-ability inspection and on top of that I agreed to a comprehensive inspection because the SUV is a 2008 and any number of other things could go wrong. Turned out to be a EGR valve and it had to be replaced. On top of that, they serviced the brakes as well as serviced and replaced the fluid in the differential. All this work was done after a thorough check list was scrutinized and we went over what I needed to get done and what I wanted them to do and finally what was not essential but should be done in the near future. After my consent, Jamie said they would start ordering the appropriate parts and have the mechanic start on the inspections. There was always clear communication with Vaughan and I never felt pressured to have something done that didn't need to be done at this time. On top of that, the price that was quoted was reasonable and it actually ended up costing much less. The SUV drives and feels better than ever. Thank you Jamie and the masterful mechanics at Vaughan Auto Service. I would not hesitate to refer friends and family to Vaughan. Excellent service and just a great group of people. Go see for yourself !!Services: Exhaust
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September 2023 by Abbey Atsriku
Please Do Not Take Your Car to Vaughn! I brought my vehicle in because it was very loud. I just wanted them to check the muffler because I figured it was the muffler or exhaust. After convincing me to get full examination of my car, Jaime calls me back and says the whole exhaust has to be replaced and it is going to cost me a whopping $1800 and my vehicle wouldn’t be complete till Wednesday due to waiting on parts. My plan was to trade the vehicle in so it made no sense to me to spend any money on the vehicle. My husband picked up my car and took it somewhere else Adelaide Motors. It was a minor issue and they was a part that was rusted so they just welded it and got my car back in less than an hour and it drives perfectly no more noise. The bill came to $180 including taxes. Now you tell me how can Jaime quote me at 1800 and another mechanic charge in 1800. He said there was no need for the whole exhaust to be replaced! I am just so glad I followed my instincts that Vaughn was being dishonest with us and trying to rip us off big time! The amount was outrageous. Please do not take your vehicle here. I called Vaughn to question how she can deceive us like that and of course she didn’t call me back! Save your money and go to an honest and reputable mechanic. Vaughn just isn’t it!!!
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September 2023 by Stan MacKenzie
I have had my car(s) serviced at Vaughan Auto Service for years. I'm always appreciative of my needs being met when it comes to having a loaner and getting my car ready as quickly as possible. Patrick goes above and beyond for me if ever I come across some issue that isn't regular maintenance. All the staff is great at their job. BJ, Jamie and Josh are the faces you see when you go in, and Jamie gets you in and out as quickly and as economically as possible. They are my neighbourhood shop, with much better pricing over any dealership that I've worked with. I recommend them to everyone !!!Services: Steering & suspension repair
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September 2023 by Peter fischer
From the moment I walked into Vaughan Auto service, I knew I would be dealt fairly and with professionalism.Jamie Lynn who is the service advisor, kept me up to date on what was needed and costs. My car was ready to be picked up when promised. Anyone looking for qualty repairs and honest outstanding staff need look no further.Services: Steering & suspension repair
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September 2023 by Christopher Burton
I have used Vaughan Auto Service on 2 occasions in the past 4-5 months. Starting with Jamie in Customer Service, to the quality of work, the experience has always been excellent. The first occasion they were able to squeeze me within a day when my own dealership was booking 2 weeks out. The next occasion they were able to beat the price from my dealership to replace tires by a few hundred dollars. I would highly recommend them!
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July 2023 by Jennifer Olise
I was really reluctant to go to an auto place in London. I'm from a small town where I know everyone one, and that they'll take care of me, but Vaughan service is just the same as a small town. They treat you right and are really efficient. I really like that they have a free shuttle service if you need to leave while they're fixing your car, or rental if need be. I also really appreciate the fact that they show you what they find before they make any repairs, just to keep you informed. I went enforceable oil change but I'm definitely going to be a life loan customer
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July 2023 by Tracy N.
BJ and the team were wonderful, they took me in on the Friday before Canada day as soon as they could. I really appreciate the prompt and convenient service. They were thorough to check for any issues of my car and suggested other services that may need to be done with the detailed report they gave back.They weren’t pushy with unnecessary services, great communication over the phone, and answered the questions I had well. They also provide fair prices too. I’ve been trying to find an auto service other than the dealership and I can tell they are honest and care about the service they are providing.I would definitely come back, thank you again!Tracy
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June 2023 by Saket Babahle
If you want your car to be taken care of then search no more as Vaughn auto service is the place to go! They really treat you and your vehicle like Gold. I was very impressed by their service especially Jamie at the front desk who was very courteous. They truly understand the need and service accordingly. Their shuttle service is an excellent add on which I was pleasantly surprised with.
