-
November 2023 by Valerie Allen
Bought a ring for my at the time fiancé, things didn’t work out so I tried to return it, it was brand new never worn and they wouldn’t refund me, I paid over $200 for the ring was supposedly on sale from $289 to $189 now with researching it it’s sold online for $85, this business is a SCAM
-
October 2023 by My Big Fat Food Truck
If I could give zero stars I would. Went in there on Oct 2 to look at men's wedding rings. First off staff basically ignored us, when she did finally come over she was quite rude. They had rings displayed in trays, asked to see 2 of the trays of rings as we wanted to compare the rings up close. Was told that they could only bring out 1- 2 rings at a time, how can you expect to compare and ultimately purchase rings that way. The rude and dismissive manner of the staff was unacceptable and we left. I have to add we went to another jeweler in the mall and we were shown multiple trays all at once and ended up purchasing 2 rings there. I will never shop at Elegant Goldsmiths and will make sure I let everyone I know to not shop there.
-
June 2023 by Chhuti Sultana
My fiancée bought me an engagement ring, within 4 days of wearing it 3 stones fell out. When we called they said absolutely no returns and didn’t offer any services to help fix it. Do NOT shop here. Look at all the other one star reviews as well. Lots of people seem to have a bad experience here with the customer service and quality of jewelry being sold.
-
June 2023 by Andy V
Bought my wedding ring here. Was told it was white gold but turned out to be plated silver. They are just scammers selling cheap junkAlso charged me for sizing on a ring that can’t actually be sized. Basically just charged me the fee and ordered the ring in the right size.
-
December 2022 by T Mildred
BUYER BEWARE!!!! DO NOT SHOP HERE! I bought my husband's wedding ring here. Sold as white gold paid $500 for a fake hollow ring. Took his ring to be engraved by a real jeweller and this is when I found out. It has been less then a month and it is dented, lost colour and looks like a cheap knock off. I am heartbroken. I now have to go purchase another ring and have it engraved. I will be reporting them to better business bureau. This is a first for me. My advice stay away from this cheap junk!
-
December 2022 by Ameer Almusawi
The store closes at 8 pm, we got there at exactly 7:50 pm and the store was already closed while the rest of the mall was still open. Never going to this location again.
-
December 2021 by Marta Iwan
Terrible customer service. They don't stand behind their products and don't honor warranties. I bought my daughter a pair of earrings and they constantly open. The gentleman yelled at me there's nothing he can do because all earrings do this! Save your 200 bucks and shop elsewhere.
-
December 2020 by Joanne Duong
Amazing service. I purchased a few items recently and staff were very helpful and friendly. Will be back in the future.
-
December 2020 by sam le
Very good location, I recently bought a ring and replaced a watch battery. very fast and affordable prices
-
December 2020 by Katelyn Crowe
Horrible customer service I ordered a necklace for my sister-in-law as a Christmas gift she said it would be here in two weeks and now it's not going to make it here in time that I leave for my Christmas party and she will not give me a refund on the item this is not right to do to people at Christmas time
-
December 2020 by Rose Imhoff
Lee helped me excellent service and give ME very good price .I recoment EVERY ONE COME to store to get service and so good price.
-
December 2020 by Soleen Bladia
Lee was a very kind employee which was assisting me and my mother while we were shopping at this location
-
December 2020 by Tanin Monzavi
Great customer service! Nice selection of jewellery!
-
December 2020 by Estefani
DO NOT SHOP HERE!! 2 stones fell off of my ring after just one week of wearing it. They took my ring and did a terrible job at fixing it. I had to ask them to fix it 2 other times because the stones they replaced were Literally bulging out. They also never called me to let me know when my ring was ready. This back and forth took about 4 months, and at the end of the day the ring looked as if they had not fixed it from the first time. I wanted to speak to a manager so the CSR told me to “come back on Friday when the manager is here.” I went on Friday and the manager never showed up. They take no returns and when I asked the CSR to please contact the manager through the phone, I was told they “were not allowed to disturb the manager”. I had to call them myself and they screamed at me through the phone and then hung up. I was forced to either keep my distorted ring or trade it in for a more expensive ring.Save yourself the headache and your money... the customer service is disgusting and the quality of the product will disappoint.
-
December 2020 by Krupa Bhanderi
This store is a real scam. Honestly i will never visit this store again. Worst customer service i have ever experienced till now. Lady who is working in the store is very very rude and real liar so far. If there is a option I would give rating this store less than a zero. I asked for swarovski product but she didn’t allow me to try swarovski products but she forced me to go with their own products even I wasn’t interested. She denied that we can not allow you to try swarovski products but gave their own brand products to try forcefully so we don’t buy swarovski products and instead buy their own brand product. Manager should take some strict action against that liar lady who is working their. She talk very rudely to customers. I recommend never stop here for shopping for your loved once. I repeat never. My bf gifted me a ring but size doesn’t fit properly so we went to change the size. But that rude lady clearly denied to change the item or size because it was swarovski product. She suggested me to return swarovski product on masionville place and buy their own product from this store. She gave me the reason that swarovski don’t make your size so don’t go with swarovski products and i checked online they make size 50 rings so far. So clearly she is a liar with bad intensions. She ruined my Black Friday and shopping as well. Manager should fire this this kind of workers. Workers like that rude lady can affect store’s reputation in market. I would suggest as much as my friends i can to not to shop with this store.
