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March 2024 by Graham C
The Telus takeover is definitely ruining our previously positive Start.ca experiences. New customers are being offered better deals than existing customers. When I call to ask for the same deals, we're only offered time-limited price matching to temporarily appease. At the moment, we're better off switching to another provider for a few months, then switching back to get "new customer" pricing. Long term customers in good standing, having to beg for the best deals? So aggravatingly stupid.EDIT/RESPONSE: Your response sidesteps the nevertheless valid complaint that new customer pricing is better than what existing customers must pay. We were paying $60 for 100Mbit. I noticed a higher speed advertised for a lower price (300Mbit for $55) on the website -- not a time-limited promotion, just that's-the-price now -- and I called in to ask for the offer. I was lied to about it being "only for new customers" (there's no mention of such on the page) and was told you would only pricematch it for 12 months. The fake benevolence is offensive, and pretending this isn't an insulting practice is willfully obtuse.I've marked the calendar for cancellation at the 12 month mark and I predict any cost of reacquisition for this fibre customer (and the friends & family accounts I plan to take with me) won't be cheap.Remember that time Teksavvy proactively raised speeds without raising prices for all their existing customers? THAT'S WHAT IS EXPECTED NOW. Do better!EDIT 2: Fibre 300 is, yes, most definitely showing as $55. Screencap posted!EDIT 3: Sigh, no I'm not going to call in. I don't care all that much about the $60/yr and extra speed, I care that was treated worse than a new customer when I politely asked for an advertised offer with no advertised limitations. When I was denied the offer on frivolous grounds, I took offense and documented it here. And you've been responding with obtuse, dismissive excuses and have accused me of lying through 3 rounds of edits so far, deleting your previous statements each time. So yeah, no, I'm not calling in -- and I hope you take the opportunity to learn from the constructive criticism. A bird in the hand is worth two in the bush!
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March 2024 by Aaron Lavallee
Great customer service, great price. I had issues setting up my service (my fault I am sure). And there techs walked me through and fixed the problem instantly. They even called back to make sure I was all good.
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March 2024 by Wendy Brown
I have only had start for a couple of weeks but so far no issue with any service I have Internet, phone or tv is what I have.
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March 2024 by Audrey Burke
Start.ca is a very reputable company. My brother and his sons plus his wife's children have had Start.ca for years and no service problems. When I called up to see about getting service them a fellow named Greg was such a kind, patient man and explained everything in full. He talked to me for awhile and did not rush me off the phone. Once my internet was active I called to set up my pay't, each month because the first pay't is by credit card and/or a prepaid card. Then asked to be transferred to their Technical service. This is where Loretta introduced herself. I explained how my internet service was not fully working in that I could not pull up doctor's offices, restaurants with menus, and other businesses. She asked if she could go into my system to view what was happening. It was pretty cool and by god she figured it out and redirected those details through my google account. Facebook had me blocked for moving too fastwithin their program (so stupid). Facebook had caused the problem. It might of taken her maybe 25 mins to solve (if that). Should decide to go with Start.ca you will never be disappointed. Unlike Bell Canada whom I had with fibe tv and internet service. All their technical services to fix issues are out sourced. Went to MicroSoft that a person came on and then a recorded message and hung up on me. Went back to a bell rep and she said I need to go to HP Support. That is when I blew a gasket and asked for a Manager for escalation. The man said that they do not do trouble shooting and I said I do not accept that and if not fixed immediately I would cancel my service asap. The guy claimed he needed to look into something and would call me back in oh ten minutes. I said I hope so but knew he was brushing me off. Waited an hour and called back to cancel. It was quite a fight to get cancelled with alot of calls to Bell and a zillion e-mails. Someone was into my photos shrinking them and two files of two senior cats disappeared but when I e-mailed them lo and behold they appeared. So I wrote that Bell has misrepresented itself as my internet provider. Also tampering with my private info such as my pics plus one notice they sent that on such a day...... at 8 am my services would be cancelled. Ha didn't happen and called and e-mailed finally they cancelled the fibe tv. For calls and e-mails finally stating as of 9am the day before until they cancel my internet I will be charging $50 an hour for my time and frustration and I will be contacting a lawyer and giving him or her the money you will be paying me as part of their fee. AND LO AND BEHOLD MY INTERNET CANCELLED AT I THINK IT WAS 1 AM.So learn from this message I have wrote. I love Start.ca and right away have informed the people who work at my drugstore. Some of the grocery employees and I will praise them to whoever I can. In fact I purchased a tv yesterday and told the one gentleman behind the counter about Start.ca and he seemed very interested. So thanks Start.ca for accepting me as a customer. I am enjoying being back on the internet.All of you employees be proud of yourselves because from whom I talked with all were so friendly, kind and took an interest in who Audrey was and what I needed in an internet service.Respectfully yours,Audrey L. Burke :)
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March 2024 by Bohdan Ben Ilyniak
Had problems with a faulty old remote. On February, 7th 2024,spoke with Josh. Issue was solved very quickly. Very happy. Great service.
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March 2024 by Christina Benincasa
Very recommended service is the best I've had so far ? thanks Start for your amazing service
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March 2024 by John & Beth Colling
I was with Rogers for over 25 years, and recently due to moving switched to Start.ca. I purchased Internet and TV and have been extremely satisfied with both. From the quick and efficient installation to the excellent speed of the internet I have been very happy. I had to call Technical support the other day with help in changing my router password, and they answered on the 1st ring. Wow - no waiting around on hod.
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March 2024 by L
Was with start.ca for 36 months and it was a good provider. It's through Bell so the internet never cut out, just lagged from time to time. I left recently due to personal circumstances so thank you start.ca for your services, I could be back, you never know. Cheers.
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March 2024 by Tanya L
Just switched back to Start. The internet, connection and speed is excellent. The set-up took less than 10 minutes and I was able to do it without any assistance from Start.You always get a real person almost immediately whenever you call customer service. Highly recommend.
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February 2024 by Maisie B
Amazing so far !
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February 2024 by William Leblanc
good service got what i paid for and not gone down yet and don't show down
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February 2024 by Tyler Mawdsley
Teffi helped me with a technical issue that I had recently. She was helpful, professional, cheerful, and all around a delight to deal with. Thank you for reaffirming why I chose to switch from Bell. Good customer service is hard to find, but it turns out they've been keeping it all at Start.ca!
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February 2024 by J Ho
Good customer service. When you call, waiting online is a lot shorter than the large company. Equipements seem to be better. And price is a lot more reasonable. And for the phone service. Somehow the number of spam calls are down drastically, almost completely gone.
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February 2024 by Sean of the Oaks
UPDATE: start.ca was recently bought by Telus, so you'll probably be seeing the same bottom-of-the-barrel standard customer service Telus provides.Start.ca is a GREAT local Internet provider, based out of London, ON. It is easy to get a live person on the phone, who will actually take an interest in getting your Internet up and going as fast as possible. I've been with Start.ca in three different cities so far, and the one thing I can say is that, along with reliable Internet at a FANTASTIC price, I can usually have a problem resolved in the same amount of time it would take to navigate Rogers' horrific automated menus in order to just reach someone who really doesn't care if my problem gets fixed or not. I am a LOYAL Start.ca customer because Start.ca is loyal to me.
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February 2024 by Andrew Clark
decent internet speed, slightly questionable reliability as they shut down the modems randomly for system updates. not enough customer service reps. fair price.somewhere in the middle of good and bad.
